Questions (319)

In a governance review, what does Dependency Views help a support agent understand?

• Relationships among service instance, offerings, business application, and capability

• Discovery schedules for CI updates

• User role-to-group mappings

• CMDB class inheritance behavior

• Relationships among service instance, offerings, business application, and capability

• Discovery rules that assign ownership automatically

• The support or change groups defined on the CI or offering

• CMDB health score calculations

• Query Builder logic configured in CMDB Workspace

• The support or change groups defined on the CI or offering

What best describes the ServiceNow Unified Map? 

• A visual representation of relationships among CIs, services, and applications

• A transformation process used during CI ingestion

• Scheduled automation that updates relationships between CIs

• A CMDB class used to group related services

• A visual representation of relationships among CIs, services, and applications

• They manually list CIs and never change

• They automate inclusion of CIs based on predefined criteria

• They are the same as principal classes

• They are only used for UI filters

• They automate inclusion of CIs based on predefined criteria

Where are Dynamic CI group records stored?

• cmdb_ci_query_based_service

• task

• cmdb_ci

• cmdb_ci_server

• cmdb_ci_query_based_service

• The group becomes a principal class

• The change is blocked until Discovery completes

• A new taxonomy node is created

• Member CIs are automatically unpacked into the Affected CIs list

• Member CIs are automatically unpacked into the Affected CIs list

After finalizing the Affected CIs list on a change, what can the system calculate?

• New KPI Group mappings

• New business capabilities

• New CMDB classes

• Derived impacted services

• Derived impacted services

Which domains are explicitly stated as 'operational' and selectable for ITSM processes such as Incident, Problem, and Change? (Select 2)

• Design & Planning

• Service Consumption

• Ideation & Strategy

• Service Delivery

• Service Consumption

• Service Delivery

• A module for managing user roles

• A discovery pattern editor

• A transform map for importing CI data

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• Tables that contain base data referenced from or to objects in other domains

• Only ITOM discovery tables

• Operational CI tables used for Incident, Problem, Change

• Tables that must always be in the CMDB relationships graph

• Tables that contain base data referenced from or to objects in other domains

Why are groups important as foundational data?

• They only control CMDB health metrics

• They are the same as taxonomy nodes

• They replace CI classes

• They are used to organize users who share a common purpose or function

• They are used to organize users who share a common purpose or function

Why should you associate a group with the Support Group field on a CI or service offering? (Select 2)

• Auto-populating Assignment Group

• Set KPI group mappings

• Create new CI classes

• Populate discovery schedules

• To streamline incident routing

• Auto-populating Assignment Group

• To streamline incident routing

• To build KPI group mappings

• To create new CMDB groups

• To define taxonomy nodes

• To create a service instance and configure relationships

• To create a service instance and configure relationships

• The value is left blank

• Discovery schedules decide the final value

• Service offering value takes higher priority and overrides

• CI Class Manager always takes priority

• Service offering value takes higher priority and overrides

• A module that replaces CMDB Workspace

• A scheduled job for CI syncing

• A transform map for imports

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A discovery schedule template

• A dynamic CI group query

• A list of CI classes that extend cmdb_ci

• A structured representation of all services managed by the service provider, across their life cycle

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node?

• A CI class

• A hierarchical classification element used to organize services

• A KPI container

• A dynamic CI group

• A hierarchical classification element used to organize services

• Runs Discovery patterns

• Creates CI relationships automatically

• Unpacks dynamic CI groups

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

Where are product ideas stored?

• cmdb_ci

• cmdb_rel_ci

• task

• sn_align_core_product_idea

• sn_align_core_product_idea

What is a Planning Item?

• Any type of work that can be aligned to business goals, planned, and executed

• A type of dynamic CI group

• A CI class attribute

• A discovery pattern

• Any type of work that can be aligned to business goals, planned, and executed

A CMDB admin executes CSDM Data Sync. What does this scheduled job synchronizes?

• Business applications to incidents

• Managed by groups from offering to underlying CIs

• KPI charts to services

• Taxonomy nodes to portfolios

• Managed by groups from offering to underlying CIs

• Create a CMDB group

• Enable CSM Guided Setup

• Designate a principal class

• Add a KPI Group Mapping

• Designate a principal class

An organization wants to manage identification rules, reconciliation rules, and CMDB Health for a CI class from a single interface. Which tool should they use?

• CI Class Manager

• CMDB Workspace

• Data Manager

• Discovery

• CI Class Manager

Before creating a new CMDB class, what should be done first?

• Extend cmdb_ci directly

• Install the CMDB CI Class Models Store App

• Disable reconciliation rules

• Create a custom table

• Install the CMDB CI Class Models Store App

Which roles can create new CI classes using CI Class Manager? (Select 3)

• sn_cmdb_admin

• itil

• admin

• personalize_dictionary

• discovery_admin

• sn_cmdb_admin

• admin

• personalize_dictionary

• To improve CMDB Health scores

• To enable Discovery

• To enforce reconciliation rules

• To filter CIs shown in ITSM Configuration Item reference fields

• To filter CIs shown in ITSM Configuration Item reference fields

• Suggested relationships

• Reconciliation rules

• Principal Class

• CI certification

• Principal Class

Which attributes are typically used in identification rules? (Choose 4)

• Assignment Group

• Name

• Description

• Configuration file

• Serial Number

• Location

• Device ID

• Name

• Configuration file

• Serial Number

• Device ID

What is the primary use of Dependent Relationships? (Select 3)

• Health scoring

• UI filtering

• Impact analysis

• Dependency Mapping

• Lifecycle Management

• Data ingestion

• Impact analysis

• Dependency Mapping

• Lifecycle Management

• Database runs on server

• Server runs on database

• Application powers server

• Rack runs on server

• Database runs on server

• To delete stale CIs

• To allow lower-priority sources to update data after inactivity

• To override identification rules

• To improve Discovery speed

• To allow lower-priority sources to update data after inactivity

What is the primary purpose of the Identification and Reconciliation Engine (IRE)

• To replace Discovery and integrations

• To perform impact analysis

• To process payloads to create and update CIs in the CMDB

• To visualize CI relationships

• To process payloads to create and update CIs in the CMDB

Which problem does the IRE specifically help prevent when ingesting data from multiple sources?

• CMDB Health score failures

• Slow discovery scans

• Attribute values changing based on the last data source update

• Missing CI relationships

• Attribute values changing based on the last data source update

Which capability is NOT performed by the IRE during CMDB ingestion?

• Identification

• Deduplication

• Impact analysis

• Reconciliation

• Impact analysis

What is the goal of the identification process in the IRE?

• To uniquely identify whether a CI already exists

• To determine CI health

• To classify CI relationships

• To assign authoritative sources

• To uniquely identify whether a CI already exists

What does the reconciliation process control?

• CI class hierarchy

• Which data sources can update CI attributes

• CI relationship direction

• CI visualization

• Which data sources can update CI attributes

What happens when duplicate CIs are detected during IRE processing?

• A de-duplication task is created

• They are merged without review

• The ingestion fails

• They are automatically deleted

• A de-duplication task is created

What triggers a reclassification task?

• CI Health score failure

• Duplicate CI detection

• Discovery source mismatch

• A CI matching a different class during identification

• A CI matching a different class during identification

What are the benefits of configuring identification rules? (Select 4)

• CI health score calculation

• Efficiency

• Data Integrity

• Improved Data Quality

• Automatic service mapping

• Faster Discovery scans and automated reports

• Consistency

• Efficiency

• Data Integrity

• Improved Data Quality

• Consistency

• Duplicate CIs or overloaded CIs may be created

• Reconciliation rules override identification

• CI will be ignored by Discovery

• CI will be deleted automatically

• Duplicate CIs or overloaded CIs may be created

• cmdb_ci_hardware and its extended tables

• cmdb_ci_appl

• cmdb_ci_server

• sys_user

• cmdb_ci_hardware and its extended tables

• cmdb_ci_appl

• cmdb_ci_hardware

• cmdb_ci_server

• sys_user

• cmdb_ci_appl

• Installation Directory or Configuration File Path

• Serial Number

• Version

• Name

• Installation Directory or Configuration File Path

Which system property must be enabled to extend optional conditions to non-lookup fields?

• glide.identification_engine.enable_identifier_optional_condition

• glide.cmdb.optional_conditions

• glide.discovery.optional_identifier

• glide.ire.enable_identifier

• glide.identification_engine.enable_identifier_optional_condition

Which of the following are use cases for reconciliation rules? (Choose 3)

• Conflict Resolution

• Data Prioritization

• Automatic CI deletion

• Data Accuracy

• Conflict Resolution

• Data Prioritization

• Data Accuracy

How can reconciliation rules prevent lower-priority data sources from overwriting higher-priority data?

• By deleting duplicates

• By disabling identification rules

• By setting an order value for each data source

• By enabling CI Class Manager Health rules

• By setting an order value for each data source

What table tracks the last update time for each data source contributing to the CMDB?

• cmdb_ci_hardware

• cmdb_ci_appl

• cmdb_datasource_last_update

• sys_data_source

• cmdb_datasource_last_update

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Automatically delete outdated CIs

• Replace identification rules for non-lookup fields

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• ServiceNow has the lowest priority

• Other sources can overwrite ServiceNow updates anytime

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the highest priority

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the highest priority

• Replacing reconciliation rules

• Tracking CI data only from the highest-priority source

• Preventing identification of duplicate CIs

• Retaining complete history of discovery sources and proposed attribute values

• Retaining complete history of discovery sources and proposed attribute values

• Analytics dashboard

• Enhanced query functionality

• Identification rule creation

• CI lifecycle automation

• Analytics dashboard

• Enhanced query functionality

• CMDB Workspace -> CMDB 360 view

• Discovery Status dashboard

• CI Class Manager only

• System Diagnostics

• CMDB Workspace -> CMDB 360 view

• Automatically fix incorrect reconciliation rules

• Track CI population by source at attribute level

• Recompute attribute values using updated rules

• Revert CI updates from a discovery source

• Track CI population by source at attribute level

• Recompute attribute values using updated rules

• Revert CI updates from a discovery source

• They overwrite higher-priority values

• They are stored in cmdb_datasource_last_update

• They are discarded and lost

• They are stored in a JSON blob

• They are discarded and lost

• cmdb_multisource_data

• cmdb_ci

• sys_dictionary

• cmdb_datasource_last_update

• cmdb_multisource_data

• The most recently updated CI

• CI records stored based on identification and reconciliation rules

• All records in cmdb_multisource_data

• The CI from the highest-priority discovery source

• CI records stored based on identification and reconciliation rules

What is required to activate CMDB 360 / Multisource CMDB? (Choose 2)

• Activate ITOM Discovery License plugin

• Enable Service Mapping

• Enable glide.identification_engine.multisource_enabled

• Enable cmdb_multisource_data table manually

• Activate ITOM Discovery License plugin

• Enable glide.identification_engine.multisource_enabled

• Unlimited

• 10,000

• 50,000

• 100,000

• 100,000

Where can CMDB 360 / Multisource CMDB data be viewed? (Choose 3)

• Discovery Status dashboard

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• Real time

• Daily via scheduled job

• Hourly

• Weekly

• Daily via scheduled job

What is the primary purpose of dynamic reconciliation rules in ServiceNow? (Select 2)

• Maintain CMDB accuracy across data sources

• Handle complex reconciliation using Multisource CMDB data

• Prevent CI creation

• Assign discovery schedules

• Replace identification rules

• Maintain CMDB accuracy across data sources

• Handle complex reconciliation using Multisource CMDB data

Which statements accurately describe static reconciliation rules? (Choose 3)

• Define which discovery sources are authorized to update attributes

• Prevent unauthorized sources from overwriting values

• Establish priority among multiple discovery sources

• Select attribute values based on largest or most reported value

• Define which discovery sources are authorized to update attributes

• Prevent unauthorized sources from overwriting values

• Establish priority among multiple discovery sources

What happens if no static reconciliation rules are configured?

• Multisource CMDB is disabled

• Discovery sources can overwrite each other’s updates

• Identification fails

• Discovery sources are blocked from updating CIs

• Discovery sources can overwrite each other’s updates

Which rule type takes precedence when both static and dynamic reconciliation rules exist for the same CI attribute?

• Discovery source priority

• Static

• Parent class rule

• Dynamic

• Dynamic

Where are dynamic reconciliation rules configured?

• CMDB Workspace dashboard

• Identification Rule Sets

• Discovery Schedule

• CI Class Manager

• CI Class Manager

Which dynamic reconciliation rule types are supported? (Choose 5)

• First Reported

• Largest Value

• Smallest Value

• Last Reported

• Most Reported

• Highest Priority

• First Reported

• Largest Value

• Smallest Value

• Last Reported

• Most Reported

Which dynamic rule types apply only to numeric fields?

• First Reported and Last Reported

• All dynamic rule types

• Largest Value and Smallest Value

• Most Reported

• Largest Value and Smallest Value

When applying a dynamic reconciliation rule, what does the IRE process first?

• Static reconciliation rules

• The current payload

• Discovery source priority

• Multisource CMDB historical data

• The current payload

Which additional data points may the IRE use when a dynamic rule result is unclear? (Choose 3)

• Discovery schedule

• Last reported

• Last discovered

• First reported

• Last updated

• Last reported

• Last discovered

• Last updated

Where are all discovered RAM values stored in the dynamic reconciliation examples?

• cmdb_datasource_last_update

• cmdb_ci

• Discovery log

• Multisource CMDB

• Multisource CMDB

Which rules are applied when both parent and child class dynamic rules exist? (Choose 2)

• Parent class rule overrides child

• Child class rule takes precedence

• Static rules override both

• Parent applies only if no child rule exists

• Child class rule takes precedence

• Parent applies only if no child rule exists

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. 

Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Server, which RAM value will ultimately be written to the CMDB for that Server record? Tivoli RAM: 4096 | ServiceNow RAM: 4096 | LANDesk RAM: 2048 | Altiris RAM: 6020

• 1024

• 2048

• 6020

• 4096

• 6020

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

• De-activate the Multisource CMDB by installing the CMDB CI Class Models plugin

• Must be activated on base systems

• Is active by default on base systems

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

• Must be activated on base systems

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Windows Server, which RAM value will ultimately be written to the CMDB for that Windows Server record? 

Tivoli RAM: 4096 |ServiceNow RAM: 4096 | LANDesk RAM: 2048 |Altiris RAM: 6020

• 6020

• 1024

• 2048

• 4096

• 4096

• Identification Rule

• Reconciliation Rule

• Data Refresh Rule

• IRE Data Source Rule

• Dynamic Reconciliation Rule

• IRE Data Source Rule

A CI must be in which life cycle state before it can be deleted or archived? (Choose 2)

• Operational

• Any life cycle state

• Retired

• Archived

• Deleted

• End of Life

• Retired

• End of Life

• CI Class Manager - Health Inclusion Rules tab

• CMDB Workspace - My Work tab

• CMDB Workspace - CMDB 360 tab

• CMDB Health Dashboard - Compliance Scorecard

• CMDB Workspace - My Work tab

• CMDB Health Dashboard

• CI Class Manager

• CMDB and CSDM Data Foundations Dashboard

• CMDB Workspace

• CMDB Workspace

Which CMDB Data Manager policy type requires CI owners to confirm CI data is accurate and up to date?

• Attestation

• Archive

• Retire

• Certification

• Compliance

• Certification

Which CMDB Data Manager policy type requires CI owners to very that CIs reported in the CMDB are still in use?

• Attestation

• Archive

• Retire

• Certification

• Compliance

• Attestation

Which CMDB Data Manager policy types support lifecycle management use cases? (Choose 3)

• Attestation

• Archive

• Certification

• Delete

• Retire

• Compliance

• Archive

• Delete

• Retire

Which CSDM foundational group attribute can be configured in CI Class Manager?

• Support Group

• Assignment Group

• Ownership Group

• Managed by Group

• Managed by Group

Which fields can be utilized when creating attestation policies to improve accuracy and avoid showing the same group of recently attested CIs each time? (Choose 2)

• Certification Status

• Certification Date

• Attestation Status

• Discovery Source

• Attested Date

• Attestation Status

• Attested Date

What is a correct description of smart detection?

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

Which pillar of a sucessful data foundation does CMDB Data Manager align with?

• Insight

• Compliance

• Ingest

• Govern

• Govern

Which ServiceNow user role must be assigned to a user in order for them to work through CMDB Data Manager task assignments?

• dm_user

• data_manager_user

• sn_cmdb_admin

• data_policy_admin

• csdm_data_manager

• data_manager_user

What are the pillar approach to a successful data foundation? (Choose 3)

• Govern

• Credential

• Priority

• Ingest

• Attestation

• Insight

• Govern

• Ingest

• Insight

• It defines how to code new applications in ServiceNow

• It provides a shared set of service-related definitions across ServiceNow products and platform

• It enables true service-level management and provides prescriptive guidance on service modeling

• It is used exclusively for creating Incident and Change records

• It provides a shared set of service-related definitions across ServiceNow products and platform

• It enables true service-level management and provides prescriptive guidance on service modeling

What is the primary purpose of the Ideation & Strategy domain?

• Support incident resolution

• Capture ideas, goals, and strategic intent

• Track infrastructure components

• Manage deployed services

• Capture ideas, goals, and strategic intent

From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2)

• Technology Management Offerings

• Technology Management Services

• CI Class Manager

• Business Services

• Business Service Offerings

• Technology Management Offerings

• CI Class Manager

What are the CSDM Domains? (Choose 6)

• Foundation

• Design & Planning

• Ideation & Strategy

• Strategic Planning

• Build & Integration

• Service Delivery

• Service Consumption

• Foundation

• Design & Planning

• Ideation & Strategy

• Build & Integration

• Service Delivery

• Service Consumption

Which of the following are considered operational CIs and can be selected in the Configuration Item field on Incident or Change records? (Choose 3)

• Business Services

• Business Service Offerings

• Information Object

• Business Application

• Application Service

• Business Services

• Business Service Offerings

• Application Service

Which of the following actions are included in configuring foundational data within CSDM? (Choose 2)

• Configuring business service offerings

• Creating groups such as Support and Change Groups

• Creating business applications

• Creating locations and hierarchical structures

• Creating groups such as Support and Change Groups

• Creating locations and hierarchical structures

Which of the following are true about Business Applications in the CSDM Design & Planning domain? (Choose 2)

• They are version-specific

• They are operational CIs

• They represent inventory/portfolio of applications and metadata

• They should NOT be used in Incident, Problem, or Change

• They represent inventory/portfolio of applications and metadata

• They should NOT be used in Incident, Problem, or Change

Which of the following are Service Consumption domain's key components in CSDM? (Choose 2)

• Information Objects

• Business Services

• Technology Management Services

• Business Service Offerings

• Business Services

• Business Service Offerings

Which of the following statements about Technology Management Services are correct? (Choose 2)

• They are used only for design and planning purposes

• They are synonymous with Business Capabilities

• They are operational CIs available for Incident and Change processes

• They represent technical services provided to the business

• They are operational CIs available for Incident and Change processes

• They represent technical services provided to the business

What is the purpose of the ServiceNow CSDM Data Foundations Dashboard? (Choose 2)

• To visualize and assess your CSDM implementation

• To configure Business Applications automatically

• To directly create Incidents and Changes

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• To visualize and assess your CSDM implementation

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• Locations

• Business Applications

• Business Services

• Groups

• Locations

• Groups

Which of the following correctly describe the Design & Planning domain? (Choose 2)

• Used primarily to configure Business Service Offerings

• Tables are the direct targets of ITSM processes such as Incident or Change

• Stores operational CIs used directly in Incident, Problem, and Change

• Tracks deployed application services and their discoverable components

• A logical design of the enterprise applications that will be deployed and used by the business.

• Tracks deployed application services and their discoverable components

• A logical design of the enterprise applications that will be deployed and used by the business.

• Represents a high-level capability required by an organization

• Is an operational CI selectable in Incident records

• Can be used to rationalize and prioritize spending on business applications and services

• Is synonymous with a Technology Management Service

• Represents a high-level capability required by an organization

• Can be used to rationalize and prioritize spending on business applications and services

• Business users can order service offerings via a request catalog

• They are primarily used by Enterprise Architects for planning

• They are version-specific operational CIs

• They are published to business users and underpin one or more business capabilities

• Business users can order service offerings via a request catalog

• They are published to business users and underpin one or more business capabilities

• Are used primarily for design and planning, not ITSM

• Consist of one or more service commitments

• Are non-operational CIs

• Define availability, scope, pricing, and other service factors

• Consist of one or more service commitments

• Define availability, scope, pricing, and other service factors

• Status: Retired

• Phase: Fly

• Phase: Catalog

• Status: Operational

• Phase: Catalog

• Status: Operational

• Represent technical services published to service owners

• Are non-operational tables used only for design

• Underpins one or more business or application services

• Are synonymous with Business Service Offerings

• Represent technical services published to service owners

• Underpins one or more business or application services

• Are always non-operational and only for reporting

• Include options such as environment, pricing, availability, and support group

• Are used primarily by Enterprise Architects to plan services

• Are operational CIs selectable for ITSM processes

• Include options such as environment, pricing, availability, and support group

• Are operational CIs selectable for ITSM processes

• Service Instance Owners

• Enterprise Architects

• Service Providers

• Service Delivery Owners

• Service Instance Owners

• Service Providers

• Service Delivery Owners

• Business Capability ownership

• CI Class and specific CI

• Support and Change Groups

• Service Name and Number

• CI Class and specific CI

• Support and Change Groups

• Service Name and Number

• Technology Management Service Offering

• Business Service Offering

• Information Object

• Business Application

• Technology Management Service Offering

• Business Service Offering

• Business Application

• Business Application

• Technology Management Service

• Business Service

• Business Service Offering

• Technology Management Service

• Business Service

• Business Service Offering

• Enter Number and Name of the service instance

• Associate it with business applications, service offerings, and technology management offerings

• Configure Service Population Method

• Define Business Capabilities in the Design & Planning domain

• Enter Number and Name of the service instance

• Associate it with business applications, service offerings, and technology management offerings

• Configure Service Population Method

Which of the following provides a unified workspace that allows owners to holistically view and collectively manage their portfolios, services, offerings, and products through the full lifecycle?

• Service Operations Workspace

• Digital Portfolio Managment

• Service Builder

• CMDB Workspace

• CI Class Manager

• Service Builder

• CMDB Workspace

• Digital Portfolio Management

• Configuration > CSDM Data Foundations Dashboard

• Service Operations Workspace

• Configuration > CSDM Data Foundations Dashboard

• To show licensing usage

• To represent good practices for establishing services using CSDM principles

• To validate Discovery sources

• To track SLA breaches

• To represent good practices for establishing services using CSDM principles

• They only update after upgrades

• They are tied to Discovery schedules

• They require manual refresh

• They are updated on a scheduled basis

• They are updated on a scheduled basis

• A playbook explaining importance, impacts, and remediation

• Discovery logs

• Troubleshooting scripts

• Approval workflows

• A playbook explaining importance, impacts, and remediation

How does implementing CSDM improve Incident Management? (Select 2)

• Improved root cause analysis

• Faster and more accurate assignment of tasks

• Removal of service context

• Manual assignment group selection

• Improved root cause analysis

• Faster and more accurate assignment of tasks

• Only Service Offerings

• Only Application Services

• Service instance, Business Service, and Technology Management Service

• Only Business Services

• Service instance, Business Service, and Technology Management Service

• They are stored in base system tables

• They are marked as operational

• They are manually configured

• They inherit from CMDB CI

• They are marked as operational

• Caller department

• Service owner

• Support group on the CI or offering

• Business application owner

• Support group on the CI or offering

• Reduced number of changes

• Removal of CI relationships

• Visibility into business impact of proposed changes

• Automatic approvals

• Visibility into business impact of proposed changes

• Infrastructure-centric approach

• Service-centric approach

• Manual correlation

• CI-only visibility

• Service-centric approach

What problem are you trying to solve by using dynamic CI groups?

• Slow Discovery scans

• naccurate Service Mapping

• Duplicate CI records

• Manual updates caused by constant CI additions

• Manual updates caused by constant CI additions

• CMDB Health Sync

• Discovery Scheduler

• CSDM Data Sync

• Update Query Based Services

• CSDM Data Sync

How do dynamic CI groups differ from CMDB groups? (Select 2)

• They require manual CI additions

• They use predefined criteria

• They automate CI inclusion

• They replace CI classes

• They use predefined criteria

• They automate CI inclusion

• cmdb_ci_query_based_service

• cmdb_ci_service

• cmdb_group

• cmdb_ci

• cmdb_ci_query_based_service

• Service Offering

• CI record

• CI Class Manager

• CMDB Group

• Service Offering

• Services are ignored

• Member CIs are unpacked into Affected CIs

• Only the group is impacted

• Assignment group must be manual

• Member CIs are unpacked into Affected CIs

• Calculate the derived impacted services

• Visibility to all impacted services

• Automatic CI deletion

• Automatic approvals

• Ability to remove CIs from the change

• Calculate the derived impacted services

• Visibility to all impacted services

• Ability to remove CIs from the change

What is a key operational benefit of dynamic CI groups?

• Reduced manual maintenance

• Reduced Discovery scans

• Automatic Service Mapping

• Elimination of CI classes

• Reduced manual maintenance

• By unpacking affected CIs automatically

• By eliminating approvals

• By disabling CI relationships

• By auto-assigning incidents

• By unpacking affected CIs automatically

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

• CMDB Groups automatically include CIs based on predefined criteria, while Dynamic CI Groups require manual updates

• CMDB Groups replace service offerings, while Dynamic CI Groups replace CI Class Manager

• CMDB Groups are used only for change management, while Dynamic CI Groups are used only for incident management

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

What are the minimum roles required to grant access to Digital Portfolio Management (DPM) applications, modules, and workspace? (select 2)

• sn_dpm.dpm_manage

• portfolio_viewer

• admin

• portfolio_editor

• sn_dpm.dpm_manage

• portfolio_editor

• To store CMDB classes

• To configure dynamic CI groups

• To manage services across their life cycle

• To calculate KPIs

• To manage services across their life cycle

• Service Builder

• CMDB Workspace

• Incident form

• Details tab in Service Builder

• Service Builder

• No incidents existed

• KPIs were not configured for the service portfolio

• The taxonomy node was empty

• Discovery had not run

• KPIs were not configured for the service portfolio

• A CMDB relationship

• A predefined collection of KPIs used to evaluate services or offerings

• A reporting dashboard

• A scheduled job

• A predefined collection of KPIs used to evaluate services or offerings

• Executes scheduled jobs

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Calculates KPIs

• Assigns incidents

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Mapping record

• Chart type

• Order field

• Type field

• Type field

• A centralized, role-based workspace for managing services as digital products

• Change risk calculation

• CI health metrics

• Discovery troubleshooting

• A centralized, role-based workspace for managing services as digital products

• Add Sold Product → Service Offering related list to the Business Service Offering form

• Enable Edit button on Product Model Offerings related list

• Add Service Offering field to the Case form

• Add Task → Service Offering related list to the Business Service Offering form

• Add Sold Product → Service Offering related list to the Business Service Offering form

• Add Task → Service Offering related list to the Business Service Offering form

• It ensures customer-facing services are tied to underlying services

• It eliminates the need for incidents

• It removes dependency on CMDB

• It enables consistent service mapping and reporting

• It ensures customer-facing services are tied to underlying services

• It enables consistent service mapping and reporting

• Product Model relationship is removed

• Work notes contain reference to the Case number

• Contact is automatically copied to the Incident

• Service Offering is automatically populated

• Work notes contain reference to the Case number

• Service Offering is automatically populated

• Product

• Service Offering

• Contact

• Account

• Product

• Service Offering

• Account

• Customers impacted by an incident

• Technical CI relationships

• Incidents opened against the offering

• CI class hierarchy

• Customers impacted by an incident

• Incidents opened against the offering

• Work Notes only

• Customer Cases related list

• Service Offering preview

• CMDB Relationship tab

• Customer Cases related list

• It stores only technical CI enhancements

• It replaces the Design & Planning domain

• It represents ideas, concepts, and improvements for services

• It includes strategic efforts to provide value to customers

• It represents ideas, concepts, and improvements for services

• It includes strategic efforts to provide value to customers

• Enterprise Architecture

• IT Service Management

• Strategic Portfolio Management

• Service Operations

• Strategic Portfolio Management

• Demand

• Business Application

• Project

• Planning Item

• Planning Item

• Convert it into a CI

• Link it directly to a Service Offering

• Retire the business application

• Convert it into a Planning Item (Demand)

• Convert it into a Planning Item (Demand)

• Because a demand is a type of Planning Item

• Because demands are child records of Product Ideas

• Because demand is a CI

• Because the system duplicates records automatically

• Because a demand is a type of Planning Item

A Product Idea can represent which of the following? (Choose 3)

• Feature or enhancement

• Installed Software

• Change proposal

• Complete product

• Feature or enhancement

• Change proposal

• Complete product

• Business Application table

• Demand table

• CMDB table

• Planning Item table and tables extending it

• Planning Item table and tables extending it

• Link it to an Installed Software record

• Convert it to a CI

• Retire the application

• Assign the idea to a Business Application record

• Assign the idea to a Business Application record

• Service Delivery

• Design & Planning

• Service Consumption

• Ideation & Strategy

• Design & Planning

• Ideation & Strategy

• It deletes associated demands

• It enables automatic archiving

• It prevents wasted planning efforts

• It disables the Planning Item table

• It prevents wasted planning efforts

• They are manually duplicated into the related list

• They are both CI classes

• Workspace automatically merges tables

• Both extend the Planning Item table

• Both extend the Planning Item table

• It automates portfolio scoring

• It prevents duplication of CIs

• It reduces CMDB reconciliation conflicts

• It allows application owners to instantly understand pipeline and modernization efforts

• It allows application owners to instantly understand pipeline and modernization efforts

• Product Idea

• Planning Item

• Business Application

• Portfolio

• Planning Item

A support agent opens a CI from an incident and wants to visualize upstream relationships across the service instance, service offerings, business application, and capability. Which feature should they use? 

• CMDB class inheritance

• Unified Map

• Dependency Views

• Discovery schedules

• Dependency Views

After selecting a CI or service offering on an incident/change, the Assignment Group field fills in automatically. What drives that auto-population?

• A CMDB Health score rule

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

• A Query Builder script runs when the record is saved

• Discovery writes Assignment Group directly to the record

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

A CMDB admin wants group membership to update automatically based on rules/criteria. What feature should they use? 

• Dynamic CI Group

• Application Service

• Business Service Application

• Service Offering

• Dynamic CI Group

Where are Dynamic CI group records stored? 

• cmdb_ci_server

• cmdb_ci_query_based_service

• cmdb_ci

• task

• cmdb_ci_query_based_service

When you use a Technology Management Service Offering with an associated dynamic CI group, how do the Support / Change / Managed by group fields get applied to the underlying CIs?

• Groups defined in the service offering are automatically synchronized to the underlying CIs

• DPM KPI mappings populate group fields based on service metrics

• Discovery schedules copy group values onto the CIs during discovery runs

• CI class inheritance automatically propagates the group fields

• Groups defined in the service offering are automatically synchronized to the underlying CIs

A team wants to pick a Business Application in the Incident Configuration item field. What is the correct statment? 

• Business applications are stored in cmdb_ci_server

• Business applications are operational and should be used in Incident

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

• Business applications are dynamic CI groups

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

Which statement best describes the Foundation domain in CSDM?

• Tables that must always be in the CMDB relationships graph

• Tables that contain base data referenced from or to objects in other domains

• Operational CI tables used for Incident, Problem, Change

• Only ITOM discovery tables

• Tables that contain base data referenced from or to objects in other domains

Why associate a group with the Support Group field on a CI or service offering? 

• To create new CI classes

• To populate discovery schedules

• To set KPI group mappings

• To streamline incident routing by auto-populating Assignment Group

• To streamline incident routing by auto-populating Assignment Group

If the Managed By Group set in CI Class Manager differs from the value configured in the service offering for the same CI class, what happens? 

• The value is left blank

• CI Class Manager always takes priority

• Service offering value takes higher priority and overrides

• Discovery schedules decide the final value

• Service offering value takes higher priority and overrides

What is a Service Portfolio in ServiceNow?

• A list of CI classes that extend cmdb_ci

• A discovery schedule template

• A structured representation of all services managed by the service provider, across their life cycle

• A dynamic CI group query

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node? 

• An incident assignment rule

• A CI class that stores query rules

• A group of users with roles

• A hierarchical classification element used to organize services in the Service Portfolio

• A hierarchical classification element used to organize services in the Service Portfolio

To give service owners visibility into which customers subscribed to an offering, which related list is added on the Service Offering form?

• Discovery Schedules

• CI Class Hierarchy

• KPI Group Mappings

• Subscribed by Customers

• Subscribed by Customers

A change manager needs a single map that merges CI dependency and application service views to assess impact across Incident/Problem/Change. Which tool should they use? 

• Dependency Views

• CMDB Query Builder

• CI Class Manager

• Unified Map

• Unified Map

During Incident creation, a user can search for CD services in the Service field. Why are these records selectable? 

• Because these domain tables are operational and available for ITSM processes

• Because they are in Design & Planning

• Because they extend task

• Because they are discovery schedules

• Because these domain tables are operational and available for ITSM processes

A CMDB admin executes CSDM Data Sync scheduled job. What this scheduled job synchronizes?

• Taxonomy nodes to portfolios

• Support, change, and managed by groups from offering to underlying CIs

• Business applications to incidents

• KPI charts to services

• Support, change, and managed by groups from offering to underlying CIs

Which statements about the CSDM Data Foundations Dashboard are supported by the lab text? (Select 2)

• It auto-fixes all missing CI relationships

• It is a built-in visualization and reporting tool

• It helps assess and improve implementation using suggested good practices

• It replaces Dependency Views

• It is a built-in visualization and reporting tool

• It helps assess and improve implementation using suggested good practices

Which statements about the Foundation domain are true? (Select 2) 

• It is the direct target of Incident/Problem/Change

• It contains base data referenced from or to objects in other domains

• It is not used in CMDB relationships

• It is only used by SPM/DPM

• It contains base data referenced from or to objects in other domains

• It is not used in CMDB relationships

Which statements describe how Dynamic CI groups work and what they enable? (Select 3)

• They automatically include CIs based on defined rules/criteria

• They can be selected as a single CI on a change record, then expanded to the member CI

• They are only manual, static lists

• They are represented as Dynamic CI Group records in the platform

• They automatically include CIs based on defined rules/criteria

• They can be selected as a single CI on a change record, then expanded to the member CI

• They are represented as Dynamic CI Group records in the platform

Which statements describe how CI selection list filtering work ? (Select 3)

• Designating principal classes narrows the list

• Taxonomy Nodes replace the CI reference list

• Principal classes are configured using CI Class Manager

• By default, the CI reference field displays all CMDB entries

• Designating principal classes narrows the list

• Principal classes are configured using CI Class Manager

• By default, the CI reference field displays all CMDB entries

Which relationships does the Application Service wizard makes easy to configure? (Select 3)

• Business service offerings

• User role mappings

• Related business application

• Technology management service offerings

• Business service offerings

• Related business application

• Technology management service offerings

Which statements about KPI Group Mapping are true? (Select 2) 

• KPI Group Mapping replaces Unified Map

• The Type field determines the level at which KPIs are calculated

• KPI Group Mapping unpacks dynamic CI groups

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

• The Type field determines the level at which KPIs are calculated

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

In ServiceNow, when the scheduled job CSDM Data Sync runs for a dynamic CI group, which group fields from the Technology Management Service Offering are synchronized to the member CIs? (Select 3)

• Support group

• Managed by group

• KPI Group type

• Change group

• Support group

• Managed by group

• Change group

Which statements about incident/change routing using groups are true? (Select 3) 

• Assignment group auto-populates after selection

• Support group on CI/offering helps streamline incident routing

• Change group on CI/offering helps streamline change routing

• Routing requires a KPI Group mapping

• Assignment group auto-populates after selection

• Support group on CI/offering helps streamline incident routing

• Change group on CI/offering helps streamline change routing

Which statements about the Foundation domain are true? (Select 2)

• It contains base data referenced from or to objects in other domains

• It is only used by SPM/DPM

• It is the direct target of Incident/Problem/Change

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

• It is not used in CMDB relationships

What are the benefits of using Unified Maps in ServiceNow? (Select 3)

• Automatically creates CI classes

• Combines data from multiple sources

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

• Combines data from multiple sources

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

A customer wants to keep the CMDB current for their on-prem data centers by periodically collecting CI attributes (hardware/software) and updating relationships. They’re willing to deploy supporting infrastructure to enable the data collection. Which option should you recommend?

• Import Sets without IRE

• Service Mapping

• ServiceNow Discovery

• Agent Client Collector (ACC)

• ServiceNow Discovery

You need to model a customer-facing service and its supporting components using a top-down approach, keep the relationships up to date as the environment changes, and use the result for impact analysis. Which method is the primary fit?

• Discovery

• Service Mapping

• Import Sets

• IntegrationHub ETL

• Service Mapping

You need near real-time visibility into endpoints (laptops and servers), including software utilization/usage data. Which ingestion method is the best fit?

• Import Sets

• Agent Client Collector (ACC)

• Discovery

• Service Graph Connectors

• Agent Client Collector (ACC)

Your team wants to ingest AWS/Azure resources (including tags) into the CMDB using out-of-the-box integrations that route updates through IRE. Which options should you select? (Select 2.)

• Manual CSV uploads only

• Service Graph Connectors

• IntegrationHub ETL

• Import Sets (bypassing IRE)

• Service Graph Connectors

• IntegrationHub ETL

You’re ingesting a spreadsheet of device CIs. You need to avoid duplicates and ensure the data goes through identification and reconciliation. Which approach is best?

• Use Import Sets and a Transform Map that routes through the IRE

• Run Discovery instead of importing the spreadsheet

• Enter all records manually via the CI form

• Use Import Sets to write directly to cmdb_ci (bypassing IRE)

• Use Import Sets and a Transform Map that routes through the IRE

Which practices helps reduce technical debt and improve upgradeability during CMDB design? (Select 3)

• Prefer baseline classes; install CMDB CI Class Models before extending

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

• Use bespoke classes for each minor variant by default

• Bypass IRE to speed up imports

• Populate only attributes that support use cases; avoid unnecessary custom fields

• Prefer baseline classes; install CMDB CI Class Models before extending

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

• Populate only attributes that support use cases; avoid unnecessary custom fields

What is the purpose of the playbooks embedded in the (CSDM) Data Foundations Dashboard when a metric scores low?

• Replace CI classes with dynamic groups

• Trigger discovery schedules automatically

• Only display licensing usage

• Explain importance, impacts, and give remediation plays

• Explain importance, impacts, and give remediation plays

You’ve modeled Business Service Offerings and must store regulatory/compliance identifiers (manual attributes) and re-validate them on a schedule for audit purposes. What is the best approach? (Select 2)

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Depend solely on Discovery to populate regulatory IDs

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

• Use Attestation Policy for regulatory checks

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

A service owner wants stakeholder-friendly reporting from CMDB 360 (for example, rollups showing where sources disagree, data gaps, or reconciliation outcomes). What’s the most practical approach?

• Export cmdb_ci to CSV and email it weekly

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

• Only use Dependency Views screenshots

• Disable CMDB 360 due to performance

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

A user wants to build a visual query that spans multiple CSDM/CMDB tables and relationships, for example: "find Application Services that consume Business Applications tied to Capability X, then list downstream Servers not discovered in 30 days." Which ServiceNow tool is meant for creating this kind of multi-table query?

• Import Sets

• MID Server

• CMDB Health

• CMDB Query Builder

• CMDB Query Builder

If your team isn’t comfortable with complex filters, what can help them ask plain-language questions and then refine?

• CMDB Integrations Dashboard

• CI Class Manager

• Discovery Schedules

• Natural Language Query (Intelligent Search)

• Natural Language Query (Intelligent Search)

In early rollout you want to limit initial data volume to make troubleshooting manageable. Which practices are recommended? (Select 2)

• Run a /16 or larger immediately

• Use descriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

• Discover every network broadcast address for “completeness”

• Use descriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

Which statements correctly match Attestation vs. Certification? 

• Certification validates CI attribute accuracy on a schedule

• Attestation replaces Discovery

• Certification is only for non-CMDB tables

• Attestation verifies physical existence of CIs

• Certification validates CI attribute accuracy on a schedule

• Attestation verifies physical existence of CIs

Which statements about CMDB 360 / Multisource CMDB are true? 

• Tracks discovery sources and attribute-level histories; can recompute or revert

• Provides an analytics dashboard for visibility

• Replaces IRE so reconciliation is unnecessary

• Works only for servers

• Tracks discovery sources and attribute-level histories; can recompute or revert

• Provides an analytics dashboard for visibility

What gives you a single, consolidated view combining CI dependencies and application service relationships for impact analysis?

• Unified Map

• Discovery Schedule board

• Schema Map

• Dependency Views

• Unified Map

Why align with CSDM when modeling services used by ITSM/CSM/DPM?

• It disables Discovery

• It removes the need for a CMDB

• It provides a standardized framework across products, guiding which tables to use and how to relate them

• It’s optional marketing guidance

• It provides a standardized framework across products, guiding which tables to use and how to relate them

Which statement correctly describes the relationship between Assets and Configuration Items (CIs)?

• All CIs are Assets because they exist in the CMDB

• Assets and CIs are the same thing, just used by different teams

• Assets are used only for incident management, while CIs are used only for purchasing

• An Asset often has a corresponding CI, but many CIs are not Assets

• An Asset often has a corresponding CI, but many CIs are not Assets

Which help you retire/archive/delete stale CI data and keep the CMDB healthy?

• Discovery schedules

• CMDB Data Manager life-cycle policies

• KPI Group Mappings

• NLQ sample searches

• CMDB Data Manager life-cycle policies

Your team keeps adding attributes to a Windows Server class and you suspect they’re at the wrong level in the hierarchy. Which place lets you verify the class hierarchy, base vs. extended tables, attributes, and configure principal classes?

• CI Class Manager

• Data Manager

• CMDB Workspace

• Discovery Admin Workspace

• CI Class Manager

You’re creating a service instance and want a guided setup where you can enter basic details (like name), set foundational data (support/change group and location), configure relationships to the related business application and service offerings, and choose a data population method. What should you use?

• Use the Application Service wizard

• Create all relationships manually later

• Rely on Deduplication Wizard

• Use CMDB Health

• Use the Application Service wizard

You want an automated solution that can regularly scan your environment, detect infrastructure components, and update the CMDB with what it finds. What should you use?

• ServiceNow Discovery

• ACC

• Import Sets

• CSM

• ServiceNow Discovery

Your architects want to add lots of custom attributes to child CI classes, even though many don’t have a clear purpose. Which two guardrails best reduce technical debt and keep the CMDB upgradeable? (Select 2)

• Add custom fields for every team request to increase adoption

• Only add/populate attributes when they support a defined use case

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

• Write directly to cmdb_ci to simplify ingestion

• Only add/populate attributes when they support a defined use case

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

Support/Change/Managed by groups are non-discoverable, but you need them to stay consistent across all CIs in a without manually updating each CI. Which approach provides automation?

• Use Query Builder reports to standardize group values

• Manually maintain the group fields on each CI

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

• Enforce compliance policies to auto-populate group assignments

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

A compliance analyst must store regulatory identifiers on CSDM service records (for example, PCI/SOX tags) and re-validate them on a recurring schedule. Which actions match the platform guidance? (Select 2)

• Use “compliance scorecards” as the primary way to validate CSDM service identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

• Rely on Discovery to automatically populate regulatory identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

Your CIO wants a quick exec summary of the CMDB Health Dashboard-specifically, which health metrics roll up under the three KPIs: Completeness, Correctness, and Compliance. Which options correctly map to those KPIs? (Select 6)

• Recommended fields (Completeness)

• Normalization/Reclassification (Correctness)

• Orphan CIs (Correctness)

• Duplicate CIs (Correctness)

• Required fields (Completeness)

• Audit metric (Compliance)

• Staleness (Correctness)

• Health inclusion rules (Compliance)

• Data certification/attestation (Completeness)

• Recommended fields (Completeness)

• Orphan CIs (Correctness)

• Duplicate CIs (Correctness)

• Required fields (Completeness)

• Audit metric (Compliance)

• Staleness (Correctness)

You notice duplicate servers after a importing from a spreadsheet? How would you resolve this issue? 

• Delete cmdb_ci

• Rely on Attestation only

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

• Bypassing IRE caused duplicate inserts

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

A CMDB admin wants one place to see health, open tasks, launch maps, and manage Data Manager. Where should they go?

• Design & Planning Workspace

• CMDB Workspace

• Discovery Admin workspace

• Scripted Audits

• Data Manager

• CMDB Workspace

You need owners to confirm accuracy of Owned by, Support group, and OS Version monthly on Windows Servers. Which policy type should you use?

• Archive

• Certification

• Attestation

• Retire

• Certification

Your audit team asks you to prove policy compliance for selected classes. Where do you focus first?

• Deleting records

• Query Builder

• Dependency Views

• CMDB Health Dashboard

• CMDB Health Dashboard

A partner wants a starting point that shows CSDM-aligned metrics and provides guided, actionable improvements. What would you recommend?

• Service Operations Workspace

• CSDM Data Foundations Dashboard

• Discovery Admin Workspace

• MID Server status

• CSDM Data Foundations Dashboard

You must retire, then archive/delete stale CIs according to policy. Which Policy implements this?

• Lifecycle Policies

• Data Certification

• Attestation Policies

• Health Scorecard

• Lifecycle Policies

Analysts are not comfortable with complex Query Builder filters. What would you recommend?

• CSDM whitepaper

• Use Intelligent Search / NLQ for plain-language queries

• Only spreadsheets

• Schema Map

• Use Intelligent Search / NLQ for plain-language queries

A service owner needs a dashboard/report view that highlights CIs where different discovery sources report conflicting values for the same attribute (for example, RAM differs between two sources). What is a valid way to achieve this?

• Export cmdb_ci to a spreadsheet and hand-count differences

• Deactivate CMDB 360 to avoid conflicting values

• Use Dependency Views screenshots as evidence of disagreements

• Use CMDB 360/Multisource

• Use CMDB 360/Multisource

A platform architect needs to visually build a multi-table CMDB query that crosses service relationships and filters, like: “Find Application Services that consume Business Applications tied to Capability X, and then show downstream Servers that haven’t been discovered in 30 days.” Which feature should they use?

• CMDB Query Builder

• Service Builder

• CMDB Health

• Discovery Schedules

• CMDB Query Builder

Your team is reviewing CSDM adoption and asks: “When should we use the CSDM Data Foundations Dashboard Playbook?” Pick the best answer.

• When a dashboard metric is underperforming and you want guidance

• When you need to create or redesign CI classes and build new class hierarchies in Class Manager

• When you need to run or troubleshoot Discovery scans to populate infrastructure CIs automatically

• When you need to confirm licensing or subscription usage for CSDM-related features

• When a dashboard metric is underperforming and you want guidance

A stakeholder asks: “Can we make Business Applications selectable in the Configuration item field on Incident records?” Based on CSDM guidance, what should you advise?

• Replace Business Application usage entirely with Application Services and stop tracking Business Applications

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

• Do it - Business Applications are intended as operational CIs for Incident/Problem/Change selection

• Move Business Applications into the Service Delivery domain so they become incident-usable operational CIs

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

A business sponsor asks, “What benefits do we get by implementing CSDM?” Select 3 benefits that align with how CSDM is positioned.

• Service-level reporting/visibility

• It disables Discovery

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

• Faster routing/impact analysis

• Service-level reporting/visibility

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

• Faster routing/impact analysis

You’re importing CI data into the CMDB using Import Sets and Transform Maps. You notice duplicate CI records being created. What is the recommended way to force imported data to be evaluated by the IRE?

• Rely on CMDB Health dashboards to identify and fix duplicates later

• Disable reconciliation to prevent conflicting updates

• Apply a Transform Map script to route the imported data through the IRE

• Use Service Mapping to deduplicate CIs after import

• Apply a Transform Map script to route the imported data through the IRE

Multiple discovery sources are updating the same CI attributes. You need to retain attribute values from all sources (including rejected ones), recompute values after reconciliation rule changes, and report/analyze differences across sources. What should you enable/configure?

• Query Builder

• Data Manager

• CMDB 360 / Multisource CMDB

• CMDB Health only

• CMDB 360 / Multisource CMDB

Your organization wants to control the CI lifecycle (retire/archive/delete), enforce ongoing CMDB data quality, and schedule periodic reviews/attestations by CI owners for key fields. Which ServiceNow capability should you implement?

• Service Mapping

• CMDB Data Manager

• Schema Map

• CMDB Health Dashboard

• CMDB Data Manager

Your VP wants a monthly view of progress toward CMDB data quality KPIs/CSFs (trends over time, not one-off exports). What would you recommend? (Select 2)

• Use Health Dashboard Top-10 to target biggest class offenders

• Rely on Schema Map as the reporting method

• Email manual CSV exports on a recurring basis

• Activate the scheduled jobs that populate CMDB Health scorecards

• Use Health Dashboard Top-10 to target biggest class offenders

• Activate the scheduled jobs that populate CMDB Health scorecards

You need a pragmatic plan to operationalize and sustain CMDB value. Which model should you follow?

• Three pillars: Ingestion, Governance, Insight

• Quarterly “big bang” scrubs

• Just Discovery

• Lift-and-shift everything

• Three pillars: Ingestion, Governance, Insight

Your organization wants to confirm what controls the integration between Intelligent Search (NLQ) and CMDB Query Builder. Which system property manages this integration?

• glide.required.attribute.enabled

• sn_cmdb_ws_nlq_sample_search.enabled

• glide.cmdb.query.nlq.activated

• glide.cmdb.query.builder.enabled

• glide.cmdb.query.nlq.activated

A user types an NLQ/Intelligent Search query: “find all servers with critical incidents.” Because the request spans CIs (servers) and incidents, the system has to query multiple tables. What UI behavior should the user expect?

• The system only searches the cmdb_ci table and ignores incident data

• The system automatically creates a scheduled report from the NLQ results

• A “View in Query Builder” button appears so the user can open the query visually

• The system blocks the request because NLQ cannot query across multiple tables

• A “View in Query Builder” button appears so the user can open the query visually

After running a multi-table NLQ (for example, “servers with critical incidents”), an analyst clicks View in Query Builder. What should happen next?

• CI Class Manager opens so the analyst can edit the server class hierarchy and attributes

• CMDB Query Builder opens with the query already built on the canvas

• The system automatically exports the NLQ results to a PDF and attaches it to an email

• Dependency Views opens to visualize upstream/downstream CI relationships for the returned serv

• CMDB Query Builder opens with the query already built on the canvas

Your team wants to customize the out-of-box NLQ sample searches shown in the CMDB search drop-down. Who is allowed to modify a sample search by directly editing its record?

• sn_cmdb_user

• sn_cmdb_admin

• admin

• itil

• sn_cmdb_admin

Which two tables store NLQ sample searches and their referenced tables? (Select 2)

• sn_cmdb_ws_nlq_sample_search_table

• cmdb_ci

• cmdb_rel_ci

• sn_cmdb_ws_nlq_sample_search

• sn_cmdb_ws_nlq_sample_search_table

• sn_cmdb_ws_nlq_sample_search

You need to open the NLQ Sample Searches list view to edit a record. What should you type in the Filter navigator?

• cmdb_query_builder.list

• sn_cmdb_ws_nlq_sample_search.list

• sys_properties.list

• cmdb_health_metric_status.list

• sn_cmdb_ws_nlq_sample_search.list

Which query types does Query Builder support? (Select 3)

• Combination Query

• Service Map Query

• CMDB Query

• Dependency Query

• Combination Query

• Service Map Query

• CMDB Query

You need to find all Servers that have a connection to a SQL Server database. Which query tool would you use for this?

• NLQ Sample Search

• CMDB Query

• Service Mapping Query

• Combination Query

• CMDB Query

You need to find all Services utilizing a Linux Server. Which query type best matches this requirement?

• Service Mapping Query

• Combination Query

• Health Scan Definition

• CMDB Query

• Service Mapping Query

You build a CMDB Query to find Windows Servers connected to a Tomcat WAR, and then you incorporate a saved Service Mapping query so the results also include the services returned by Service Mapping. What is this type of query called?

• CMDB Query

• Service Mapping Query

• Combination Query

• Unified Map

• Combination Query

After running a query, you want to export the results. What should you do? 

• Open sys_properties.list and search “export”

• From query results pane, select list context menu, then Export

• Right-click the canvas and select Export

• Create a scheduled job first

• From query results pane, select list context menu, then Export

A CMDB admin wants a query to run weekly and email the results. Which statement matches what scheduled queries do?

• Scheduled queries only create dashboard tiles

• Output is sent via email; results attached; option to zip attachment

• Scheduled queries only work for service mapping queries

• Scheduled queries require scripting

• Output is sent via email; results attached; option to zip attachment

You need to migrate Query Builder definitions from dev to prod. What is the best approach?

• Recreate the query manually only

• Use exports and imports (Update Sets / XML)

• Clone the instance only

• Export a PDF report and import it

• Use exports and imports (Update Sets / XML)

You want the technical details of how a Data Foundations indicator is calculated. Where do you go in ServiceNow to find the technical calculation details?

• Reports > Administration > Calculations

• CMDB Workspace > Home > Unified Map

• CI Class Manager > Reconciliation Rules

• System Definition > Script Includes, search “GetWell”

• System Definition > Script Includes, search “GetWell”

A stakeholder asks: “What CI classes are included in this indicator’s calculation?” According to the docs, one option is to:

• Trigger Discovery to refresh class coverage for the indicat

• Check cmdb_rel_ci to see which classes are related

• Use the Deduplication Wizard to list all affected classes

• Go to Script Includes and open any scripts containing the name "GetWell"

• Go to Script Includes and open any scripts containing the name "GetWell"

In the Data Foundations Dashboard, when you open an indicator, what does the top section summarize?

• List of Import failures for the indicator

• Scan results for CIs, represented as % compliant

• Recommended fields summary only

• Duplicate CIs summary only

• Scan results for CIs, represented as % compliant

A new admin asks why Intelligent Search/NLQ matters for CMDB users. What is the benfit of NLQ?

• It eliminates the need for familiarity with the complex CMDB data model

• It automatically fixes missing CI relationships

• It replaces Query Builder entirely

• It eliminates the need for any CMDB governance

• It eliminates the need for familiarity with the complex CMDB data model

Which statements best describes Assets best?

• Assets only represent logical services in the CMDB

• A business service can be a CI without being an asset

• You should store asset financial and contract details directly on cmdb_ci

• Asset is something that has intrinsic financial value to a person or an enterprise

• Asset is something that has intrinsic financial value to a person or an enterprise

What would you use to define a common grouping of configuration items such as all web servers in Miami?

• Dependent Group

• CSDM Component Group

• Dynamic CI Group

• CI Class

• Dynamic CI Group

What do scheduled queries do?

• Require scripting to send any recurring output

• Work only for service mapping; CMDB queries excluded

• Email results as an attachment, with a zip option

• Create dashboard tiles only; no email output

• Email results as an attachment, with a zip option

• System Definition > Script Includes

• CMDB Workspace > Unified Map

• Configuration > CMDB Query Builder

• Compliance > Audits

• Configuration > CMDB Query Builder

• CMDB Workspace > Home > Query Builder Settings

• Compliance > Scripted Audits > Properties

• Configuration > CMDB Properties > Query Builder Properties

• System Definition > Script Includes > Query Builder

• Configuration > CMDB Properties > Query Builder Properties

• Type cmdb_ci.list, then filter by property name

• Use Dependency Views, then open “Settings”

• Type sys_properties.list, then search the property

• Open Query Builder, then right-click “Properties”

• Type sys_properties.list, then search the property

• Configuration > Health Preferences, then Scheduled Jobs

• System Definition > Script Includes, then Run Script

• CMDB Workspace > Home, then Scorecard Settings

• Compliance > Audits, then Execute Compliance

• Configuration > Health Preferences, then Scheduled Jobs

• sn_cmdb_ws_nlq_sample_search.list

• cmdb_health_metric_status.list

• sys_properties.list

• cmdb_ci_server.list

• cmdb_health_metric_status.list

• Reports > Administration > Audits

• CMDB Workspace > Unified Map

• Configuration > Health Preferences

• Compliance > Audits

• Compliance > Audits

• CMDB Workspace > Quick Links > Unified Map

• Discovery > Status

• Reports > View / Run

• CI Class Manager > Attributes

• CMDB Workspace > Quick Links > Unified Map

In Unified Map, what do the nodes and lines represent?

• Nodes are dashboards; lines are reports

• Nodes are imports; lines are transforms

• Nodes are CIs; lines are CI connections

• Nodes are users; lines are approvals

• Nodes are CIs; lines are CI connections

A support lead wants a visual aid to understand change impact by seeing how CIs connect to other CIs. What capability would you use?

• Script Includes

• Unified Map

• Discovery Schedules

• CI Class Manager

• Unified Map

• CI Class Manager

• CMDB Query Builder

• Dependency Views

• MID Server Status

• CMDB Query Builder

• Drag CI classes onto a canvas and define relationships

• Only choose from predefined reports

• Upload spreadsheets to generate classes

• Write encoded queries in sys_properties

• Drag CI classes onto a canvas and define relationships

Where can Query Builder system properties be found?

• Discovery > Schedules

• Studio > Source Control

• System Definition > Tables

• Configuration > CMDB Properties > Query Builder Properties

• Configuration > CMDB Properties > Query Builder Properties

When exporting a Query Builder report, what is the downloaded report based on?

• The query results

• Health scan definitions

• Your role permissions only

• A fixed template unrelated to filters

• The query results

• Discovery probes

• Scheduled Query for Query Builder

• CI Class Manager attributes

• Schema Map snapshots

• Scheduled Query for Query Builder

• Auto-splitting into multiple incidents

• Option to zip the attachment

• Auto-upload to knowledge base

• Auto-delete the attachment

• Option to zip the attachment

You’re building an infrastructure query like “find all Servers connected to a SQL Server database.” Which query type would you use?

• CMDB Query

• Combination Query

• Dependency Query

• Service Mapping Query

• CMDB Query

• License utilization graphs

• Node badges indicating incidents or changes

• Only CI class inheritance

• Only CI attribute history

• Node badges indicating incidents or changes

Which products is Unified Map useful for? (Select 4)

• Change

• Incident

• Event Management

• Knowledge Management

• Virtual Agent

• Problem

• Change

• Incident

• Event Management

• Problem

• Route the payload through IRE

• Use Schema Map to ingest data

• Only create CIs manually in forms

• Write directly to cmdb_ci tables only

• Route the payload through IRE

• On sys_properties only

• On the MID Server record

• On incidents only

• On discovered CIs and the CI relationships

• On discovered CIs and the CI relationships

• Agent Client Collector (ACC)

• Service Mapping

• Import Sets only

• Query Builder schedules

• Agent Client Collector (ACC)

A team wants “real-time endpoint data” rather than periodic network scans. What woukd you recommend 

• Health scorecards

• ACC

• Schema Map

• Unified Map

• ACC

• cmdb_datasource_last_update only

• Dependency Views

• CMDB 360 / Multisource CMDB

• Schema Map

• CMDB 360 / Multisource CMDB

• CI record and related links

• CI Class Manager

• CMDB Workspace

• Only Discovery status pages

• CI record and related links

• CI Class Manager

• CMDB Workspace

• Studio

• MID Server status

• Dependency Views

• CMDB Data Manager

• CMDB Data Manager

• Discovery schedule

• Schema Map policy

• NLQ sample search

• Certification policy

• Certification policy

A governance lead wants monitoring for adherence to governance policies and to surface deviations in a dashboard. What would you sugest? 

• Policy Compliance

• Query Builder Export

• Import Set Runbook

• Application Service Wizard

• Policy Compliance

• Script Includes

• Dashboard Playbooks

• Schema Map nodes

• MID Server logs

• Dashboard Playbooks

• They create CI classes automatically

• They replace licensing

• They guide remediation based on best practices

• They run discovery scans

• They guide remediation based on best practices

• CMDB Query Builder

• Service Portfolio

• MID Server status

• Dependency Views

• CMDB Query Builder

• Agile Steering Committee

• Configuration Control Board (CCB)

• Incident Major Incident Team

• Discovery Admin Group

• Configuration Control Board (CCB)

• Answer multi-source comparison questions

• Replace Event Management

• Auto-build Service Portfolios

• Remove need for reconciliation rules

• Answer multi-source comparison questions

• Eliminate the need for governance

• Replace discovery with spreadsheets

• Align IT services with business objectives

• Proactively manage the IT environment

• Align IT services with business objectives

• Proactively manage the IT environment

• Unified Map is part of CMDB Workspace

• Unified Map replaces CMDB Workspace

• Unified Map only exists in Service Mapping

• Unified Map is only in Studio

• Unified Map is part of CMDB Workspace

A platform owner wants to show how CIs are connected and also view historical changes/timeline in a visual tool. Which feature includes a timeline?

• Unified Map

• Transform Maps

• CI Class Manager

• Schema Map

• Unified Map

In Unified Map, what type of CI would be appearing on the map as a “group CI”?

• Application services

• Script includes

• Update sets

• MID servers

• Application services

• It makes discovery unnecessary

• It stores CI values from all discovery sources

• It replaces IRE

• It prevents CI creation

• It stores CI values from all discovery sources

• It only supports licensing checks

• It only produces PDFs

• It supports strategic decision-making

• It replaces Service Mapping

• It supports strategic decision-making

What is an example of Query Builder use case?

• Remove duplicates without review

• Generate discovery schedules

• Recompute reconciliation rules automatically

• Locate servers running unsupported software versions

• Locate servers running unsupported software versions

• Service Portfolio

• Schema Map

• cmdb_datasource_last_update only

• CMDB 360 / Multisource CMDB

• CMDB 360 / Multisource CMDB

• Remove the need for CI relationships

• Drive operational insights from multisource data

• Replace incident routing

• Eliminate reconciliation rules

• Drive operational insights from multisource data

• Only supports single-table lists

• Works only for CSV imports

• Builds queries across multiple tables with relationships

• Requires SQL to run

• Builds queries across multiple tables with relationships

A stakeholder wants insight outputs delivered on a recurring basis without manual intervention. What combination would you recommend?

• Schema map + sys_properties

• MID server alerts + change approvals

• Manual exports + screenshots

• Scheduled queries + email delivery

• Scheduled queries + email delivery

• Results are sent only to admins

• Results require scripting to attach

• Results are attached and can be compressed

• Results are only visible in logs

• Results are attached and can be compressed

• Schema map inheritance view

• Unified Map centered on a “home node”

• Service Portfolio tree

• Transform map preview

• Unified Map centered on a “home node”

• Build and Integrate

• Service Delivery

• Foundation only

• Ideation and Strategy

• Service Delivery

You are building an “Application Service” and want to link it to the right service offering type. What service Offering type should it be?

• Business service offering

• Catalog task offering

• Demand offering

• Technology management service offering

• Technology management service offering

• MID server cluster assignment

• Related business application

• User role mappings

• HR case routing rules

• Related business application

• Service Portfolio is only for UI themes

• Service Portfolio is a structured representation of services

• Service Portfolio is only a discovery output

• Service Portfolio replaces CIs

• Service Portfolio is a structured representation of services

• It is only available from CI Class Manager

• It is a Discovery scheduling tool

• It centers the view on a chosen “home” CI

• It combines Dependency View and Application Service map capabilities

• It centers the view on a chosen “home” CI

• It combines Dependency View and Application Service map capabilities

• Lines represent connections between CIs

• Nodes represent CIs

• Nodes represent users and groups

• Lines represent only CI class inheritance

• Lines represent connections between CIs

• Nodes represent CIs

• Understand impact of a change using CI connectivity

• Automatically populate CI attributes via probes

• Provide a consolidated view across dependency + application service mapping

• Display incident/change presence via node badges

• Understand impact of a change using CI connectivity

• Provide a consolidated view across dependency + application service mapping

• Display incident/change presence via node badges

• Select Unified Map under Quick Links

• Go to CMDB Workspace and use Quick Links

• Open Unified Map from Reports > Run

• Open Unified Map from Script Includes

• Select Unified Map under Quick Links

• Go to CMDB Workspace and use Quick Links

• They require custom scripting to email results

• They can run on a recurring schedule

• They only create dashboard tiles

• They send output by email

• They can run on a recurring schedule

• They send output by email

• CMDB Workspace > Unified Map > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• CI Class Manager > Basic Info > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• Enable every classifier/probe for faster onboarding

• Avoid full-network scans early to prevent data overload

• Scan entire large networks immediately for completeness

• Use prescriptive, manageable discovery ranges

• Avoid full-network scans early to prevent data overload

• Use prescriptive, manageable discovery ranges

• Excluding CI types forces IRE reconciliation changes

• Excluding CI types deletes existing CI records

• Excluding a CI type disables the related probe/classifier

• Discovery Configuration Console can exclude CI types

• Excluding a CI type disables the related probe/classifier

• Discovery Configuration Console can exclude CI types

• Support/change groups are examples of non-discoverable data

• Some operational fields may not be discoverable and must be maintained

• Discovery always populates every required operational attribute

• Only CPU and RAM are non-discoverable

• Support/change groups are examples of non-discoverable data

• Some operational fields may not be discoverable and must be maintained

• Add more CI types/attributes over time as maturity increases

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Build a comprehensive CMDB immediately on day one

• Add more CI types/attributes over time as maturity increases

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Multisource data includes values rejected by reconciliation rules

• Multisource data is stored only in cmdb_rel_ci

• Multisource data is stored in cmdb_multisource_data

• Lower-priority rejected values are always discarded even with multisource enabled

• Multisource data includes values rejected by reconciliation rules

• Multisource data is stored in cmdb_multisource_data

Where can multisource data be accessed? (Select 3)

• CMDB Workspace

• CI record

• CI Class Manager

• MID Server dashboard

• CMDB Workspace

• CI record

• CI Class Manager

• Replace IRE entirely

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

• Disable Discovery across the instance

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

• It helps determine if the CMDB is ready for utilization

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• It is only for MID Server patching

• It helps determine if the CMDB is ready for utilization

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• Scorecards update only when exporting CSV manually

• Scheduled jobs populate scorecards and must be enabled

• Health “Top 10” views help target major offenders

• Schema Map is the primary KPI tracking tool

• Scheduled jobs populate scorecards and must be enabled

• Health “Top 10” views help target major offenders

• Disables Discovery automatically

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Improved Decision Making

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Improved Decision Making

• Analysis replaces the need for governance

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

• Insights only apply to licensing

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

Which statements about NQL are correct? (Select 2)

• NLQ greatly reduces the required skill set

• NLQ only works on cmdb_ci

• Effective querying requires understanding the data model

• NLQ blocks multi-table queries

• NLQ greatly reduces the required skill set

• Effective querying requires understanding the data model

• Create CI class inheritance automatically

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• Query for data centers not connected to any CIs

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• Query for data centers not connected to any CIs

• It exists to disable reconciliation rules

• It addresses inability to store CI data from various discovery sources

• It addresses inability to remove/replace data from an incorrect discovery source

• It exists to replace Import Sets

• It addresses inability to store CI data from various discovery sources

• It addresses inability to remove/replace data from an incorrect discovery source

• It is created only from sys_properties

• It is framed within an application service map

• It is used only for class inheritance reporting

• It can be used to find services utilizing a CI

• It is framed within an application service map

• It can be used to find services utilizing a CI

• Exports require scripting

• You export from the query results pane list context menu

• Export only exists for saved query XML

• The downloaded report is based on the query results

• You export from the query results pane list context menu

• The downloaded report is based on the query results

• Scheduled queries are limited to one table

• Output is emailed to individuals or groups

• Output is posted only to dashboards

• Results are attached to the email

• Output is emailed to individuals or groups

• Results are attached to the email

• It replaces CI relationships

• It is a structured representation of services

• It contains all service-related data

• It is a Discovery schedule list

• It is a structured representation of services

• It contains all service-related data

• They replace Application Services

• They are NOT an Operational CI

• They should NOT be used in Incident/Problem/Change

• They are version-specific operational records

• They are NOT an Operational CI

• They should NOT be used in Incident/Problem/Change