Questions (334)

In a governance review, what does Dependency Views help a support agent understand?

• CMDB class inheritance behavior

• Relationships among service instance, offerings, business application, and capability

• Discovery schedules for CI updates

• User role-to-group mappings

• Relationships among service instance, offerings, business application, and capability

• Discovery rules that assign ownership automatically

• The support or change groups defined on the CI or offering

• Query Builder logic configured in CMDB Workspace

• CMDB health score calculations

• The support or change groups defined on the CI or offering

What best describes the ServiceNow Unified Map? 

• A visual representation of relationships among CIs, services, and applications

• Scheduled automation that updates relationships between CIs

• A transformation process used during CI ingestion

• A CMDB class used to group related services

• A visual representation of relationships among CIs, services, and applications

• They are only used for UI filters

• They are the same as principal classes

• They manually list CIs and never change

• They automate inclusion of CIs based on predefined criteria

• They automate inclusion of CIs based on predefined criteria

Where are Dynamic CI group records stored?

• cmdb_ci_server

• cmdb_ci

• task

• cmdb_ci_query_based_service

• cmdb_ci_query_based_service

• Member CIs are automatically unpacked into the Affected CIs list

• The change is blocked until Discovery completes

• A new taxonomy node is created

• The group becomes a principal class

• Member CIs are automatically unpacked into the Affected CIs list

After finalizing the Affected CIs list on a change, what can the system calculate?

• New KPI Group mappings

• Derived impacted services

• New CMDB classes

• New business capabilities

• Derived impacted services

Which domains are explicitly stated as 'operational' and selectable for ITSM processes such as Incident, Problem, and Change? (Select 2)

• Service Consumption

• Service Delivery

• Design & Planning

• Ideation & Strategy

• Service Consumption

• Service Delivery

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• A module for managing user roles

• A transform map for importing CI data

• A discovery pattern editor

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• Operational CI tables used for Incident, Problem, Change

• Only ITOM discovery tables

• Tables that contain base data referenced from or to objects in other domains

• Tables that must always be in the CMDB relationships graph

• Tables that contain base data referenced from or to objects in other domains

Why are groups important as foundational data?

• They only control CMDB health metrics

• They are used to organize users who share a common purpose or function

• They replace CI classes

• They are the same as taxonomy nodes

• They are used to organize users who share a common purpose or function

Why should you associate a group with the Support Group field on a CI or service offering? (Select 2)

• Populate discovery schedules

• Set KPI group mappings

• Auto-populating Assignment Group

• To streamline incident routing

• Create new CI classes

• Auto-populating Assignment Group

• To streamline incident routing

• To define taxonomy nodes

• To create a service instance and configure relationships

• To create new CMDB groups

• To build KPI group mappings

• To create a service instance and configure relationships

• Discovery schedules decide the final value

• CI Class Manager always takes priority

• Service offering value takes higher priority and overrides

• The value is left blank

• Service offering value takes higher priority and overrides

• A transform map for imports

• A scheduled job for CI syncing

• A module that replaces CMDB Workspace

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A dynamic CI group query

• A structured representation of all services managed by the service provider, across their life cycle

• A discovery schedule template

• A list of CI classes that extend cmdb_ci

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node?

• A CI class

• A hierarchical classification element used to organize services

• A KPI container

• A dynamic CI group

• A hierarchical classification element used to organize services

• Creates CI relationships automatically

• Runs Discovery patterns

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

• Unpacks dynamic CI groups

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

Where are product ideas stored?

• task

• cmdb_rel_ci

• cmdb_ci

• sn_align_core_product_idea

• sn_align_core_product_idea

What is a Planning Item?

• A CI class attribute

• A type of dynamic CI group

• Any type of work that can be aligned to business goals, planned, and executed

• A discovery pattern

• Any type of work that can be aligned to business goals, planned, and executed

A CMDB admin executes CSDM Data Sync. What does this scheduled job synchronizes?

• Taxonomy nodes to portfolios

• Managed by groups from offering to underlying CIs

• Business applications to incidents

• KPI charts to services

• Managed by groups from offering to underlying CIs

• A discovery schedule

• A transform map

• A SKU sold separately from the platform

• A standard and shared set of service-related definitions across products and platform

• A standard and shared set of service-related definitions across products and platform

• Create a CMDB group

• Designate a principal class

• Add a KPI Group Mapping

• Enable CSM Guided Setup

• Designate a principal class

An organization wants to manage identification rules, reconciliation rules, and CMDB Health for a CI class from a single interface. Which tool should they use?

• CMDB Workspace

• Discovery

• Data Manager

• CI Class Manager

• CI Class Manager

Before creating a new CMDB class, what should be done first?

• Install the CMDB CI Class Models Store App

• Extend cmdb_ci directly

• Create a custom table

• Disable reconciliation rules

• Install the CMDB CI Class Models Store App

Which roles can create new CI classes using CI Class Manager? (Select 3)

• personalize_dictionary

• itil

• admin

• sn_cmdb_admin

• discovery_admin

• personalize_dictionary

• admin

• sn_cmdb_admin

• To enforce reconciliation rules

• To enable Discovery

• To improve CMDB Health scores

• To filter CIs shown in ITSM Configuration Item reference fields

• To filter CIs shown in ITSM Configuration Item reference fields

• CI certification

• Suggested relationships

• Reconciliation rules

• Principal Class

• Principal Class

Which attributes are typically used in identification rules? (Choose 4)

• Assignment Group

• Location

• Serial Number

• Device ID

• Description

• Name

• Configuration file

• Serial Number

• Device ID

• Name

• Configuration file

What is the primary use of Dependent Relationships? (Select 3)

• Dependency Mapping

• UI filtering

• Impact analysis

• Data ingestion

• Lifecycle Management

• Health scoring

• Dependency Mapping

• Impact analysis

• Lifecycle Management

• Application powers server

• Server runs on database

• Database runs on server

• Rack runs on server

• Database runs on server

What is the purpose of Reconciliation Rules?

• Determine which data source can update CI attributes

• Assign CI ownership

• Identify duplicate CIs

• Create CI relationships

• Determine which data source can update CI attributes

• To override identification rules

• To allow lower-priority sources to update data after inactivity

• To delete stale CIs

• To improve Discovery speed

• To allow lower-priority sources to update data after inactivity

What is the primary purpose of the Identification and Reconciliation Engine (IRE)

• To visualize CI relationships

• To replace Discovery and integrations

• To perform impact analysis

• To process payloads to create and update CIs in the CMDB

• To process payloads to create and update CIs in the CMDB

Which problem does the IRE specifically help prevent when ingesting data from multiple sources?

• Attribute values changing based on the last data source update

• Slow discovery scans

• CMDB Health score failures

• Missing CI relationships

• Attribute values changing based on the last data source update

Which capability is NOT performed by the IRE during CMDB ingestion?

• Identification

• Impact analysis

• Deduplication

• Reconciliation

• Impact analysis

What is the goal of the identification process in the IRE?

• To determine CI health

• To uniquely identify whether a CI already exists

• To assign authoritative sources

• To classify CI relationships

• To uniquely identify whether a CI already exists

What does the reconciliation process control?

• CI visualization

• CI relationship direction

• Which data sources can update CI attributes

• CI class hierarchy

• Which data sources can update CI attributes

What happens when duplicate CIs are detected during IRE processing?

• They are merged without review

• A de-duplication task is created

• They are automatically deleted

• The ingestion fails

• A de-duplication task is created

What triggers a reclassification task?

• CI Health score failure

• A CI matching a different class during identification

• Duplicate CI detection

• Discovery source mismatch

• A CI matching a different class during identification

What are the benefits of configuring identification rules? (Select 4)

• Data Integrity

• Efficiency

• CI health score calculation

• Consistency

• Improved Data Quality

• Automatic service mapping

• Faster Discovery scans and automated reports

• Data Integrity

• Efficiency

• Consistency

• Improved Data Quality

• Duplicate CIs or overloaded CIs may be created

• CI will be deleted automatically

• Reconciliation rules override identification

• CI will be ignored by Discovery

• Duplicate CIs or overloaded CIs may be created

• cmdb_ci_server

• cmdb_ci_hardware and its extended tables

• cmdb_ci_appl

• sys_user

• cmdb_ci_hardware and its extended tables

• cmdb_ci_appl

• sys_user

• cmdb_ci_server

• cmdb_ci_hardware

• cmdb_ci_appl

• Name

• Version

• Serial Number

• Installation Directory or Configuration File Path

• Installation Directory or Configuration File Path

Which system property must be enabled to extend optional conditions to non-lookup fields?

• glide.cmdb.optional_conditions

• glide.identification_engine.enable_identifier_optional_condition

• glide.ire.enable_identifier

• glide.discovery.optional_identifier

• glide.identification_engine.enable_identifier_optional_condition

Which of the following are use cases for reconciliation rules? (Choose 3)

• Data Prioritization

• Automatic CI deletion

• Data Accuracy

• Conflict Resolution

• Data Prioritization

• Data Accuracy

• Conflict Resolution

How can reconciliation rules prevent lower-priority data sources from overwriting higher-priority data?

• By disabling identification rules

• By enabling CI Class Manager Health rules

• By setting an order value for each data source

• By deleting duplicates

• By setting an order value for each data source

What table tracks the last update time for each data source contributing to the CMDB?

• cmdb_ci_appl

• cmdb_datasource_last_update

• sys_data_source

• cmdb_ci_hardware

• cmdb_datasource_last_update

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• Automatically delete outdated CIs

• Replace identification rules for non-lookup fields

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Other sources can overwrite ServiceNow updates anytime

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the lowest priority

• ServiceNow has the highest priority

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the highest priority

• Retaining complete history of discovery sources and proposed attribute values

• Preventing identification of duplicate CIs

• Replacing reconciliation rules

• Tracking CI data only from the highest-priority source

• Retaining complete history of discovery sources and proposed attribute values

• Enhanced query functionality

• Identification rule creation

• CI lifecycle automation

• Analytics dashboard

• Enhanced query functionality

• Analytics dashboard

• Discovery Status dashboard

• CMDB Workspace -> CMDB 360 view

• System Diagnostics

• CI Class Manager only

• CMDB Workspace -> CMDB 360 view

• Automatically fix incorrect reconciliation rules

• Track CI population by source at attribute level

• Recompute attribute values using updated rules

• Revert CI updates from a discovery source

• Track CI population by source at attribute level

• Recompute attribute values using updated rules

• Revert CI updates from a discovery source

• They are stored in a JSON blob

• They are discarded and lost

• They are stored in cmdb_datasource_last_update

• They overwrite higher-priority values

• They are discarded and lost

• cmdb_ci

• sys_dictionary

• cmdb_datasource_last_update

• cmdb_multisource_data

• cmdb_multisource_data

• The most recently updated CI

• CI records stored based on identification and reconciliation rules

• All records in cmdb_multisource_data

• The CI from the highest-priority discovery source

• CI records stored based on identification and reconciliation rules

What is required to activate CMDB 360 / Multisource CMDB? (Choose 2)

• Activate ITOM Discovery License plugin

• Enable Service Mapping

• Enable glide.identification_engine.multisource_enabled

• Enable cmdb_multisource_data table manually

• Activate ITOM Discovery License plugin

• Enable glide.identification_engine.multisource_enabled

• 10,000

• 50,000

• 100,000

• Unlimited

• 100,000

Where can CMDB 360 / Multisource CMDB data be viewed? (Choose 3)

• Discovery Status dashboard

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• Weekly

• Daily via scheduled job

• Hourly

• Real time

• Daily via scheduled job

What is the primary purpose of dynamic reconciliation rules in ServiceNow? (Select 2)

• Assign discovery schedules

• Replace identification rules

• Prevent CI creation

• Handle complex reconciliation using Multisource CMDB data

• Maintain CMDB accuracy across data sources

• Handle complex reconciliation using Multisource CMDB data

• Maintain CMDB accuracy across data sources

Which statements accurately describe static reconciliation rules? (Choose 3)

• Prevent unauthorized sources from overwriting values

• Define which discovery sources are authorized to update attributes

• Establish priority among multiple discovery sources

• Select attribute values based on largest or most reported value

• Prevent unauthorized sources from overwriting values

• Define which discovery sources are authorized to update attributes

• Establish priority among multiple discovery sources

What happens if no static reconciliation rules are configured?

• Discovery sources are blocked from updating CIs

• Discovery sources can overwrite each other’s updates

• Identification fails

• Multisource CMDB is disabled

• Discovery sources can overwrite each other’s updates

Which rule type takes precedence when both static and dynamic reconciliation rules exist for the same CI attribute?

• Static

• Discovery source priority

• Dynamic

• Parent class rule

• Dynamic

Where are dynamic reconciliation rules configured?

• CI Class Manager

• Identification Rule Sets

• Discovery Schedule

• CMDB Workspace dashboard

• CI Class Manager

Which dynamic reconciliation rule types are supported? (Choose 5)

• First Reported

• Most Reported

• Highest Priority

• Last Reported

• Smallest Value

• Largest Value

• First Reported

• Most Reported

• Last Reported

• Smallest Value

• Largest Value

Which dynamic rule types apply only to numeric fields?

• Largest Value and Smallest Value

• All dynamic rule types

• First Reported and Last Reported

• Most Reported

• Largest Value and Smallest Value

When applying a dynamic reconciliation rule, what does the IRE process first?

• Static reconciliation rules

• Multisource CMDB historical data

• Discovery source priority

• The current payload

• The current payload

Which additional data points may the IRE use when a dynamic rule result is unclear? (Choose 3)

• Discovery schedule

• Last discovered

• First reported

• Last updated

• Last reported

• Last discovered

• Last updated

• Last reported

Where are all discovered RAM values stored in the dynamic reconciliation examples?

• cmdb_ci

• Discovery log

• Multisource CMDB

• cmdb_datasource_last_update

• Multisource CMDB

Which rules are applied when both parent and child class dynamic rules exist? (Choose 2)

• Parent class rule overrides child

• Child class rule takes precedence

• Static rules override both

• Parent applies only if no child rule exists

• Child class rule takes precedence

• Parent applies only if no child rule exists

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. 

Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Server, which RAM value will ultimately be written to the CMDB for that Server record? Tivoli RAM: 4096 | ServiceNow RAM: 4096 | LANDesk RAM: 2048 | Altiris RAM: 6020

• 4096

• 1024

• 6020

• 2048

• 6020

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

• De-activate the Multisource CMDB by installing the CMDB CI Class Models plugin

• Must be activated on base systems

• Is active by default on base systems

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

• Must be activated on base systems

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Windows Server, which RAM value will ultimately be written to the CMDB for that Windows Server record? 

Tivoli RAM: 4096 |ServiceNow RAM: 4096 | LANDesk RAM: 2048 |Altiris RAM: 6020

• 4096

• 6020

• 2048

• 1024

• 4096

• IRE Data Source Rule

• Data Refresh Rule

• Identification Rule

• Dynamic Reconciliation Rule

• Reconciliation Rule

• IRE Data Source Rule

A CI must be in which life cycle state before it can be deleted or archived? (Choose 2)

• Archived

• Retired

• Any life cycle state

• End of Life

• Deleted

• Operational

• Retired

• End of Life

• CMDB Workspace - CMDB 360 tab

• CMDB Workspace - My Work tab

• CMDB Health Dashboard - Compliance Scorecard

• CI Class Manager - Health Inclusion Rules tab

• CMDB Workspace - My Work tab

• CMDB and CSDM Data Foundations Dashboard

• CMDB Health Dashboard

• CMDB Workspace

• CI Class Manager

• CMDB Workspace

Which are CMDB Data Manager Policies types? (Choose 4)

• Archive

• Certification

• Delete

• Retire

• Attestation

• Complience

• Governance

• Archive

• Certification

• Retire

• Attestation

Which CMDB Data Manager policy type requires CI owners to confirm CI data is accurate and up to date?

• Archive

• Certification

• Retire

• Attestation

• Compliance

• Certification

Which CMDB Data Manager policy type requires CI owners to very that CIs reported in the CMDB are still in use?

• Retire

• Certificaiton

• Compliance

• Attestation

• Archive

• Attestation

Which CMDB Data Manager policy types support lifecycle management use cases? (Choose 3)

• Certificaiton

• Archive

• Complience

• Retire

• Attestation

• Delete

• Archive

• Retire

• Delete

Which CSDM foundational group attribute can be configured in CI Class Manager?

• Ownership Group

• Support Group

• Managed by Group

• Assignment Group

• Managed by Group

Which fields can be utilized when creating attestation policies to improve accuracy and avoid showing the same group of recently attested CIs each time? (Choose 2)

• Certification Status

• Attested Date

• Attestation Status

• Certification Date

• Discovery Source

• Attested Date

• Attestation Status

What is a correct description of smart detection?

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

Which pillar of a sucessful data foundation does CMDB Data Manager align with?

• Ingest

• Compliance

• Govern

• Insight

• Govern

Which ServiceNow user role must be assigned to a user in order for them to work through CMDB Data Manager task assignments?

• sn_cmdb_admin

• csdm_data_manager

• data_policy_admin

• dm_user

• data_manager_user

• data_manager_user

What are the pillar approach to a successful data foundation? (Choose 3)

• Credential

• Priority

• Ingest

• Attestation

• Govern

• Insight

• Ingest

• Govern

• Insight

• It enables true service-level management and provides prescriptive guidance on service modeling

• It is used exclusively for creating Incident and Change records

• It defines how to code new applications in ServiceNow

• It provides a shared set of service-related definitions across ServiceNow products and platform

• It enables true service-level management and provides prescriptive guidance on service modeling

• It provides a shared set of service-related definitions across ServiceNow products and platform

What is the primary purpose of the Ideation & Strategy domain?

• Manage deployed services

• Support incident resolution

• Track infrastructure components

• Capture ideas, goals, and strategic intent

• Capture ideas, goals, and strategic intent

From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2)

• CI Class Manager

• Business Services

• Technology Management Offerings

• Business Service Offerings

• Technology Management Services

• CI Class Manager

• Technology Management Offerings

What are the CSDM Domains? (Choose 6)

• Ideation & Strategy

• Service Delivery

• Service Consumption

• Build & Integration

• Design & Planning

• Foundation

• Strategic Planning

• Ideation & Strategy

• Service Delivery

• Service Consumption

• Build & Integration

• Design & Planning

• Foundation

Which of the following are considered operational CIs and can be selected in the Configuration Item field on Incident or Change records? (Choose 3)

• Business Service Offerings

• Business Services

• Business Application

• Application Service

• Information Object

• Business Service Offerings

• Business Services

• Application Service

Which of the following actions are included in configuring foundational data within CSDM? (Choose 2)

• Configuring business service offerings

• Creating business applications

• Creating locations and hierarchical structures

• Creating groups such as Support and Change Groups

• Creating locations and hierarchical structures

• Creating groups such as Support and Change Groups

• They are operational CIs

• They are version-specific

• They represent inventory/portfolio of applications and metadata

• They should NOT be used in Incident, Problem, or Change

• They represent inventory/portfolio of applications and metadata

• They should NOT be used in Incident, Problem, or Change

Which of the following are Service Consumption domain's key components in CSDM? (Choose 2)

• Business Service Offerings

• Information Objects

• Business Services

• Technology Management Services

• Business Service Offerings

• Business Services

Which of the following statements about Technology Management Services are correct? (Choose 2)

• They are synonymous with Business Capabilities

• They are operational CIs available for Incident and Change processes

• They represent technical services provided to the business

• They are used only for design and planning purposes

• They are operational CIs available for Incident and Change processes

• They represent technical services provided to the business

What is the purpose of the ServiceNow CSDM Data Foundations Dashboard? (Choose 2)

• To visualize and assess your CSDM implementation

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• To directly create Incidents and Changes

• To configure Business Applications automatically

• To visualize and assess your CSDM implementation

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• Locations

• Business Services

• Groups

• Business Applications

• Locations

• Groups

Which of the following correctly describe the Design & Planning domain? (Choose 2)

• Stores operational CIs used directly in Incident, Problem, and Change

• Used primarily to configure Business Service Offerings

• Tracks deployed application services and their discoverable components

• Tables are the direct targets of ITSM processes such as Incident or Change

• Stores operational CIs used directly in Incident, Problem, and Change

• Tracks deployed application services and their discoverable components

• Is synonymous with a Technology Management Service

• Is an operational CI selectable in Incident records

• Represents a high-level capability required by an organization

• Can be used to rationalize and prioritize spending on business applications and services

• Represents a high-level capability required by an organization

• Can be used to rationalize and prioritize spending on business applications and services

• They are version-specific operational CIs

• They are primarily used by Enterprise Architects for planning

• Business users can order service offerings via a request catalog

• They are published to business users and underpin one or more business capabilities

• Business users can order service offerings via a request catalog

• They are published to business users and underpin one or more business capabilities

• Define availability, scope, pricing, and other service factors

• Are used primarily for design and planning, not ITSM

• Are non-operational CIs

• Consist of one or more service commitments

• Define availability, scope, pricing, and other service factors

• Consist of one or more service commitments

• Phase: Fly

• Status: Operational

• Status: Retired

• Phase: Catalog

• Status: Operational

• Phase: Catalog

• Represent technical services published to service owners

• Are synonymous with Business Service Offerings

• Are non-operational tables used only for design

• Underpins one or more business or application services

• Represent technical services published to service owners

• Underpins one or more business or application services

• Are used primarily by Enterprise Architects to plan services

• Include options such as environment, pricing, availability, and support group

• Are always non-operational and only for reporting

• Are operational CIs selectable for ITSM processes

• Include options such as environment, pricing, availability, and support group

• Are operational CIs selectable for ITSM processes

• Service Delivery Owners

• Service Instance Owners

• Service Providers

• Enterprise Architects

• Service Delivery Owners

• Service Instance Owners

• Service Providers

• Support and Change Groups

• CI Class and specific CI

• Business Capability ownership

• Service Name and Number

• Support and Change Groups

• CI Class and specific CI

• Service Name and Number

• Business Application

• Business Service Offering

• Technology Management Service Offering

• Information Object

• Business Application

• Business Service Offering

• Technology Management Service Offering

• Business Application

• Technology Management Service

• Business Service Offering

• Business Service

• Technology Management Service

• Business Service Offering

• Business Service

Which of the following are personas associated with Service Consumption domain? (Choose 2) (Delete)

• Business Relationship Manager

• Enterprise Architect

• Customer Delivery Owner

• Service Delivery Owner

• Business Relationship Manager

• Customer Delivery Owner

• Configure Service Population Method

• Define Business Capabilities in the Design & Planning domain

• Enter Number and Name of the service instance

• Associate it with business applications, service offerings, and technology management offerings

• Configure Service Population Method

• Enter Number and Name of the service instance

• Associate it with business applications, service offerings, and technology management offerings

Which of the following provides a unified workspace that allows owners to holistically view and collectively manage their portfolios, services, offereings, and products through the full lifecycle?

• CI Class Manager

• CMDB Workspace

• Service Builder

• Digital Portfolio Managment

• Service Operations Workspace

• Service Builder

• Service Operations Workspace

• Configuration > CSDM Data Foundations Dashboard

• CMDB Workspace

• Digital Portfolio Management

• Configuration > CSDM Data Foundations Dashboard

• To show licensing usage

• To represent good practices for establishing services using CSDM principles

• To track SLA breaches

• To validate Discovery sources

• To represent good practices for establishing services using CSDM principles

• They are tied to Discovery schedules

• They are updated on a scheduled basis

• They require manual refresh

• They only update after upgrades

• They are updated on a scheduled basis

• A playbook explaining importance, impacts, and remediation

• Approval workflows

• Troubleshooting scripts

• Discovery logs

• A playbook explaining importance, impacts, and remediation

• Faster and more accurate assignment of tasks

• Removal of service context

• Manual assignment group selection

• Improved root cause analysis

• Faster and more accurate assignment of tasks

• Improved root cause analysis

• Only Business Services

• Only Service Offerings

• Only Application Services

• Service instance, Business Service, and Technology Management Service

• Service instance, Business Service, and Technology Management Service

• They are stored in base system tables

• They are marked as operational

• They are manually configured

• They inherit from CMDB CI

• They are marked as operational

• Support group on the CI or offering

• Caller department

• Business application owner

• Service owner

• Support group on the CI or offering

• Reduced number of changes

• Automatic approvals

• Removal of CI relationships

• Visibility into business impact of proposed changes

• Visibility into business impact of proposed changes

• Assignment Group

• Service offering

• Configuration Item

• Service

• Assignment Group

• CI-only visibility

• Infrastructure-centric approach

• Manual correlation

• Service-centric approach

• Service-centric approach

What problem are you trying to solve by using dynamic CI groups?

• Manual updates caused by constant CI additions

• naccurate Service Mapping

• Slow Discovery scans

• Duplicate CI records

• Manual updates caused by constant CI additions

• CSDM Data Sync

• Discovery Scheduler

• CMDB Health Sync

• Update Query Based Services

• CSDM Data Sync

• They automate CI inclusion

• They replace CI classes

• They use predefined criteria

• They require manual CI additions

• They automate CI inclusion

• They use predefined criteria

• cmdb_ci

• cmdb_group

• cmdb_ci_service

• cmdb_ci_query_based_service

• cmdb_ci_query_based_service

• Service Offering

• CMDB Group

• CI Class Manager

• CI record

• Service Offering

• Only the group is impacted

• Assignment group must be manual

• Services are ignored

• Member CIs are unpacked into Affected CIs

• Member CIs are unpacked into Affected CIs

• Automatic CI deletion

• Calculate the derived impacted services

• Visibility to all impacted services

• Ability to remove CIs from the change

• Automatic approvals

• Calculate the derived impacted services

• Visibility to all impacted services

• Ability to remove CIs from the change

• Automatic Service Mapping

• Reduced manual maintenance

• Reduced Discovery scans

• Elimination of CI classes

• Reduced Discovery scans

• By auto-assigning incidents

• By eliminating approvals

• By unpacking affected CIs automatically

• By disabling CI relationships

• By unpacking affected CIs automatically

• CMDB Groups are used only for change management, while Dynamic CI Groups are used only for incident management

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

• CMDB Groups replace service offerings, while Dynamic CI Groups replace CI Class Manager

• CMDB Groups automatically include CIs based on predefined criteria, while Dynamic CI Groups require manual updates

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

What are the minimum roles required to grant access to Digital Portfolio Management (DPM) applications, modules, and workspace? (select 2)

• sn_dpm.dpm_manage

• portfolio_editor

• admin

• portfolio_viewer

• sn_dpm.dpm_manage

• portfolio_editor

• To manage services across their life cycle

• To configure dynamic CI groups

• To calculate KPIs

• To store CMDB classes

• To manage services across their life cycle

• CMDB Workspace

• Incident form

• Details tab in Service Builder

• Service Builder

• Service Builder

• Discovery had not run

• KPIs were not configured for the service portfolio

• No incidents existed

• The taxonomy node was empty

• KPIs were not configured for the service portfolio

• A CMDB relationship

• A predefined collection of KPIs used to evaluate services or offerings

• A reporting dashboard

• A scheduled job

• A predefined collection of KPIs used to evaluate services or offerings

• Executes scheduled jobs

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Calculates KPIs

• Assigns incidents

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Mapping record

• Type field

• Order field

• Chart type

• Type field

• CI health metrics

• Discovery troubleshooting

• A centralized, role-based workspace for managing services as digital products

• Change risk calculation

• A centralized, role-based workspace for managing services as digital products

• Enable Edit button on Product Model Offerings related list

• Add Task → Service Offering related list to the Business Service Offering form

• Add Sold Product → Service Offering related list to the Business Service Offering form

• Add Service Offering field to the Case form

• Add Task → Service Offering related list to the Business Service Offering form

• Add Sold Product → Service Offering related list to the Business Service Offering form

• It enables consistent service mapping and reporting

• It ensures customer-facing services are tied to underlying services

• It eliminates the need for incidents

• It removes dependency on CMDB

• It enables consistent service mapping and reporting

• It ensures customer-facing services are tied to underlying services

• Service Offering is automatically populated

• Product Model relationship is removed

• Work notes contain reference to the Case number

• Contact is automatically copied to the Incident

• Service Offering is automatically populated

• Work notes contain reference to the Case number

• Contact

• Product

• Service Offering

• Account

• Product

• Service Offering

• Account

• Technical CI relationships

• Customers impacted by an incident

• CI class hierarchy

• Incidents opened against the offering

• Customers impacted by an incident

• Incidents opened against the offering

• CMDB Relationship tab

• Work Notes only

• Customer Cases related list

• Service Offering preview

• Customer Cases related list

• It represents ideas, concepts, and improvements for services

• It stores only technical CI enhancements

• It replaces the Design & Planning domain

• It includes strategic efforts to provide value to customers

• It represents ideas, concepts, and improvements for services

• It includes strategic efforts to provide value to customers

• Service Operations

• IT Service Management

• Strategic Portfolio Management

• Enterprise Architecture

• Strategic Portfolio Management

• Project

• Demand

• Business Application

• Planning Item

• Planning Item

• Retire the business application

• Convert it into a Planning Item (Demand)

• Convert it into a CI

• Link it directly to a Service Offering

• Convert it into a Planning Item (Demand)

• Because the system duplicates records automatically

• Because demand is a CI

• Because a demand is a type of Planning Item

• Because demands are child records of Product Ideas

• Because a demand is a type of Planning Item

A Product Idea can represent which of the following? (Choose 3)

• Complete product

• Feature or enhancement

• Change proposal

• Installed Software

• Complete product

• Feature or enhancement

• Change proposal

• Planning Item table and tables extending it

• CMDB table

• Demand table

• Business Application table

• Planning Item table and tables extending it

• Retire the application

• Convert it to a CI

• Assign the idea to a Business Application record

• Link it to an Installed Software record

• Assign the idea to a Business Application record

• Service Delivery

• Service Consumption

• Ideation & Strategy

• Design & Planning

• Ideation & Strategy

• Design & Planning

• It deletes associated demands

• It prevents wasted planning efforts

• It enables automatic archiving

• It disables the Planning Item table

• It prevents wasted planning efforts

• Both extend the Planning Item table

• Workspace automatically merges tables

• They are manually duplicated into the related list

• They are both CI classes

• Both extend the Planning Item table

• It automates portfolio scoring

• It prevents duplication of CIs

• It allows application owners to instantly understand pipeline and modernization efforts

• It reduces CMDB reconciliation conflicts

• It allows application owners to instantly understand pipeline and modernization efforts

• Business Application

• Planning Item

• Product Idea

• Portfolio

• Planning Item

A support agent opens a CI from an incident and wants to visualize upstream relationships across the service instance, service offerings, business application, and capability. Which feature should they use? 

• Dependency Views

• Unified Map

• CMDB class inheritance

• Discovery schedules

• Dependency Views

After selecting a CI or service offering on an incident/change, the Assignment Group field fills in automatically. What drives that auto-population?

• Discovery writes Assignment Group directly to the record

• A CMDB Health score rule

• A Query Builder script runs when the record is saved

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

A CMDB admin wants group membership to update automatically based on rules/criteria. What feature should they use? 

• Application Service

• Dynamic CI Group

• Service Offering

• Business Service Application

• Dynamic CI Group

Where are Dynamic CI group records stored? 

• task

• cmdb_ci_query_based_service

• cmdb_ci

• cmdb_ci_server

• cmdb_ci_query_based_service

When you use a Technology Management Service Offering with an associated dynamic CI group, how do the Support / Change / Managed by group fields get applied to the underlying CIs?

• Discovery schedules copy group values onto the CIs during discovery runs

• Groups defined in the service offering are automatically synchronized to the underlying CIs

• CI class inheritance automatically propagates the group fields

• DPM KPI mappings populate group fields based on service metrics

• Groups defined in the service offering are automatically synchronized to the underlying CIs

A team wants to pick a Business Application in the Incident Configuration item field. What is the correct statment? 

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

• Business applications are stored in cmdb_ci_server

• Business applications are dynamic CI groups

• Business applications are operational and should be used in Incident

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

Which statement best describes the Foundation domain in CSDM?

• Tables that contain base data referenced from or to objects in other domains

• Only ITOM discovery tables

• Tables that must always be in the CMDB relationships graph

• Operational CI tables used for Incident, Problem, Change

• Tables that contain base data referenced from or to objects in other domains

Why associate a group with the Support Group field on a CI or service offering? 

• To streamline incident routing by auto-populating Assignment Group

• To set KPI group mappings

• To populate discovery schedules

• To create new CI classes

• To streamline incident routing by auto-populating Assignment Group

If the Managed By Group set in CI Class Manager differs from the value configured in the service offering for the same CI class, what happens? 

• Discovery schedules decide the final value

• CI Class Manager always takes priority

• Service offering value takes higher priority and overrides

• The value is left blank

• Service offering value takes higher priority and overrides

What is a Service Portfolio in ServiceNow?

• A list of CI classes that extend cmdb_ci

• A dynamic CI group query

• A discovery schedule template

• A structured representation of all services managed by the service provider, across their life cycle

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node? 

• An incident assignment rule

• A CI class that stores query rules

• A group of users with roles

• A hierarchical classification element used to organize services in the Service Portfolio

• A hierarchical classification element used to organize services in the Service Portfolio

To give service owners visibility into which customers subscribed to an offering, which related list is added on the Service Offering form?

• Subscribed by Customers

• CI Class Hierarchy

• Discovery Schedules

• KPI Group Mappings

• Subscribed by Customers

Where are product ideas recorded according to the Ideation & Strategy lab?

• Product Idea [sn_align_core_product_idea] table

• cmdb_ci table

• task table

• cmdb_rel_ci table

• Product Idea [sn_align_core_product_idea] table

A change manager needs a single map that merges CI dependency and application service views to assess impact across Incident/Problem/Change. Which tool should they use? 

• CMDB Query Builder

• Unified Map

• CI Class Manager

• Dependency Views

• Unified Map

During Incident creation, a user can search for CD services in the Service field. Why are these records selectable? 

• Because they are in Design & Planning

• Because they extend task

• Because these domain tables are operational and available for ITSM processes

• Because they are discovery schedules

• Because these domain tables are operational and available for ITSM processes

A CMDB admin executes CSDM Data Sync scheduled job. What this scheduled job synchronizes?

• Taxonomy nodes to portfolios

• Support, change, and managed by groups from offering to underlying CIs

• Business applications to incidents

• KPI charts to services

• Support, change, and managed by groups from offering to underlying CIs

Which statements about the CSDM Data Foundations Dashboard are supported by the lab text? (Select 2)

• It is a built-in visualization and reporting tool

• It helps assess and improve implementation using suggested good practices

• It replaces Dependency Views

• It auto-fixes all missing CI relationships

• It is a built-in visualization and reporting tool

• It helps assess and improve implementation using suggested good practices

Which statements about the Foundation domain are true? (Select 2)

• It is not used in CMDB relationships

• It is only used by SPM/DPM

• It is the direct target of Incident/Problem/Change

• It contains base data referenced from or to objects in other domains

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

Which statements describe how Dynamic CI groups work and what they enable? (Select 3)

• They can be selected as a single CI on a change record, then expanded to the member CI

• They are only manual, static lists

• They automatically include CIs based on defined rules/criteria

• They are represented as Dynamic CI Group records in the platform

• They can be selected as a single CI on a change record, then expanded to the member CI

• They automatically include CIs based on defined rules/criteria

• They are represented as Dynamic CI Group records in the platform

Which statements describe how CI selection list filtering work ? (Select 3)

• Designating principal classes narrows the list

• Taxonomy Nodes replace the CI reference list

• Principal classes are configured using CI Class Manager

• By default, the CI reference field displays all CMDB entries

• Designating principal classes narrows the list

• Principal classes are configured using CI Class Manager

• By default, the CI reference field displays all CMDB entries

Which relationships does the Application Service wizard makes easy to configure? (Select 3)

• User role mappings

• Related business application

• Technology management service offerings

• Business service offerings

• Related business application

• Technology management service offerings

• Business service offerings

Which statements about KPI Group Mapping are true? (Select 2) 

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

• KPI Group Mapping replaces Unified Map

• KPI Group Mapping unpacks dynamic CI groups

• The Type field determines the level at which KPIs are calculated

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

• The Type field determines the level at which KPIs are calculated

In ServiceNow, when the scheduled job CSDM Data Sync runs for a dynamic CI group, which group fields from the Technology Management Service Offering are synchronized to the member CIs? (Select 3)

• Change group

• Support group

• KPI Group type

• Managed by group

• Change group

• Support group

• Managed by group

Which statements about incident/change routing using groups are true? (Select 3) 

• Change group on CI/offering helps streamline change routing

• Assignment group auto-populates after selection

• Routing requires a KPI Group mapping

• Support group on CI/offering helps streamline incident routing

• Change group on CI/offering helps streamline change routing

• Assignment group auto-populates after selection

• Support group on CI/offering helps streamline incident routing

Which statements about the Foundation domain are true? (Select 2)

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

• It is only used by SPM/DPM

• It is the direct target of Incident/Problem/Change

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

What are the benefits of using Unified Maps in ServiceNow? (Select 3)

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

• Automatically creates CI classes

• Combines data from multiple sources

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

• Combines data from multiple sources

A customer wants to keep the CMDB current for their on-prem data centers by periodically collecting CI attributes (hardware/software) and updating relationships. They’re willing to deploy supporting infrastructure to enable the data collection. Which option should you recommend?

• Agent Client Collector (ACC)

• ServiceNow Discovery

• Import Sets without IRE

• Service Mapping

• ServiceNow Discovery

You need to model a customer-facing service and its supporting components using a top-down approach, keep the relationships up to date as the environment changes, and use the result for impact analysis. Which method is the primary fit?

• Import Sets

• Service Mapping

• IntegrationHub ETL

• Discovery

• Service Mapping

You need near real-time visibility into endpoints (laptops and servers), including software utilization/usage data that isn’t available from agentless methods. Which ingestion method is the best fit?

• Service Graph Connectors

• Agent Client Collector (ACC)

• Discovery

• Import Sets

• Agent Client Collector (ACC)

Your team wants to ingest AWS/Azure resources (including tags) into the CMDB using out-of-the-box integrations that route updates through IRE. Which options should you select? (Select 2.)

• Service Graph Connectors

• IntegrationHub ETL

• Import Sets (bypassing IRE)

• Manual CSV uploads only

• Service Graph Connectors

• IntegrationHub ETL

You’re ingesting a spreadsheet of device CIs. You need to avoid duplicates and ensure the data goes through identification and reconciliation. Which approach is best?

• Use Import Sets to write directly to cmdb_ci (bypassing IRE)

• Enter all records manually via the CI form

• Run Discovery instead of importing the spreadsheet

• Use Import Sets and a Transform Map that routes through the IRE

• Use Import Sets and a Transform Map that routes through the IRE

Which practices helps reduce technical debt and improve upgradeability during CMDB design? (Select 3)

• Bypass IRE to speed up imports

• Prefer baseline classes; install CMDB CI Class Models before extending

• Populate only attributes that support use cases; avoid unnecessary custom fields

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

• Use bespoke classes for each minor variant by default

• Prefer baseline classes; install CMDB CI Class Models before extending

• Populate only attributes that support use cases; avoid unnecessary custom fields

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

What is the purpose of the playbooks embedded in the (CSDM) Data Foundations Dashboard when a metric scores low?

• Trigger discovery schedules automatically

• Replace CI classes with dynamic groups

• Explain importance, impacts, and give remediation plays

• Only display licensing usage

• Explain importance, impacts, and give remediation plays

You’ve modeled Business Service Offerings and must store regulatory/compliance identifiers (manual attributes) and re-validate them on a schedule for audit purposes. What is the best approach? (Select 2)

• Use Attestation Policy for regulatory checks

• Depend solely on Discovery to populate regulatory IDs

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

A service owner wants stakeholder-friendly reporting from CMDB 360 (for example, rollups showing where sources disagree, data gaps, or reconciliation outcomes). What’s the most practical approach?

• Export cmdb_ci to CSV and email it weekly

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

• Disable CMDB 360 due to performance

• Only use Dependency Views screenshots

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

A user wants to build a visual query that spans multiple CSDM/CMDB tables and relationships, for example: "find Application Services that consume Business Applications tied to Capability X, then list downstream Servers not discovered in 30 days." Which ServiceNow tool is meant for creating this kind of multi-table query?

• MID Server

• Import Sets

• CMDB Query Builder

• CMDB Health

• CMDB Query Builder

If your team isn’t comfortable with complex filters, what can help them ask plain-language questions and then refine?

• CMDB Integrations Dashboard

• Discovery Schedules

• Natural Language Query (Intelligent Search)

• CI Class Manager

• Natural Language Query (Intelligent Search)

In early rollout you want to limit initial data volume to make troubleshooting manageable. Which practices are recommended? (Select 2)

• Use prescriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

• Run a /16 or larger immediately

• Discover every network broadcast address for “completeness”

• Use prescriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

Which statements correctly match Attestation vs. Certification? 

• Attestation verifies physical existence of CIs

• Attestation replaces Discovery

• Certification is only for non-CMDB tables

• Certification validates CI attribute accuracy on a schedule

• Attestation verifies physical existence of CIs

• Certification validates CI attribute accuracy on a schedule

Which statements about CMDB 360 / Multisource CMDB are true? 

• Works only for servers

• Replaces IRE so reconciliation is unnecessary

• Provides an analytics dashboard for visibility

• Tracks discovery sources and attribute-level histories; can recompute or revert

• Provides an analytics dashboard for visibility

• Tracks discovery sources and attribute-level histories; can recompute or revert

What gives you a single, consolidated view combining CI dependencies and application service relationships for impact analysis?

• Unified Map

• Discovery Schedule board

• Schema Map

• Dependency Views

• Unified Map

Why align with CSDM when modeling services used by ITSM/CSM/DPM?

• It provides a standardized framework across products, guiding which tables to use and how to relate them

• It removes the need for a CMDB

• It disables Discovery

• It’s optional marketing guidance

• It provides a standardized framework across products, guiding which tables to use and how to relate them

Which statement correctly describes the relationship between Assets and Configuration Items (CIs)?

• All CIs are Assets because they exist in the CMDB

• Assets are used only for incident management, while CIs are used only for purchasing

• An Asset often has a corresponding CI, but many CIs are not Assets

• Assets and CIs are the same thing, just used by different teams

• An Asset often has a corresponding CI, but many CIs are not Assets

Which help you retire/archive/delete stale CI data and keep the CMDB healthy?

• Discovery schedules

• CMDB Data Manager life-cycle policies

• NLQ sample searches

• KPI Group Mappings

• CMDB Data Manager life-cycle policies

Your team keeps adding attributes to a Windows Server class and you suspect they’re at the wrong level in the hierarchy. Which place lets you verify the class hierarchy, base vs. extended tables, attributes, and configure principal classes?

• Data Manager

• Discovery Admin Workspace

• CI Class Manager

• CMDB Workspace

• CI Class Manager

You’re creating a service instance and want a guided setup where you can enter basic details (like name), set foundational data (support/change group and location), configure relationships to the related business application and service offerings, and choose a data population method. What should you use?

• Create all relationships manually later

• Use the Application Service wizard and associate the required records

• Use CMDB Health

• Rely on Deduplication Wizard

• Use the Application Service wizard and associate the required records

You want an automated solution that can regularly scan your environment, detect infrastructure components, and update the CMDB with what it finds. What should you use?

• ServiceNow Discovery

• CSM

• Import Sets

• ACC

• ServiceNow Discovery

Your architects want to add lots of custom attributes to child CI classes, even though many don’t have a clear purpose. Which two guardrails best reduce technical debt and keep the CMDB upgradeable? (Select 2)

• Only add/populate attributes when they support a defined use case

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

• Add custom fields for every team request to increase adoption

• Write directly to cmdb_ci to simplify ingestion

• Only add/populate attributes when they support a defined use case

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

Support/Change/Managed by groups are non-discoverable, but you need them to stay consistent across all CIs in a without manually updating each CI. Which approach provides automation?

• Enforce compliance policies to auto-populate group assignments

• Use Query Builder reports to standardize group values

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

• Manually maintain the group fields on each CI

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

A compliance analyst must store regulatory identifiers on CSDM service records (for example, PCI/SOX tags) and re-validate them on a recurring schedule. Which actions match the platform guidance? (Select 2)

• Rely on Discovery to automatically populate regulatory identifiers

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

• Use “compliance scorecards” as the primary way to validate CSDM service identifiers

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

Your CIO wants a quick exec summary of the CMDB Health Dashboard-specifically, which health metrics roll up under the three KPIs: Completeness, Correctness, and Compliance. Which options correctly map to those KPIs? (Select 6)

• Recommended fields (Completeness)

• Required fields (Completeness)

• Duplicate CIs (Correctness)

• Orphan CIs (Correctness)

• Staleness (Correctness)

• Audit metric (Compliance)

• Health inclusion rules (Compliance)

• Data certification/attestation (Completeness)

• Normalization/Reclassification (Correctness)

• Recommended fields (Completeness)

• Required fields (Completeness)

• Duplicate CIs (Correctness)

• Orphan CIs (Correctness)

• Staleness (Correctness)

• Audit metric (Compliance)

You notice duplicate servers after a importing from a spreadsheet? How would you resolve this issue? 

• Bypassing IRE caused duplicate inserts

• Delete cmdb_ci

• Rely on Attestation only

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

A CMDB admin wants one place to see health, open tasks, launch maps, and manage Data Manager. Where should they go?

• CMDB Workspace

• Scripted Audits

• Discovery Admin workspace

• Design & Planning Workspace

• CMDB Workspace

You need owners to confirm accuracy of Owned by, Support group, and OS Version monthly on Windows Servers. Which policy type should you use?

• Retire

• Certification

• Archive

• Attestation

• Certification

Your audit team asks you to prove policy compliance for selected classes. Where do you focus first?

• Deleting records

• CMDB Health Dashboard (Compliance scorecard / scripted audits)

• Only Dependency Views

• Query Builder only

• CMDB Health Dashboard (Compliance scorecard / scripted audits)

A partner wants a starting point that shows CSDM-aligned metrics and provides guided, actionable improvements. What would you recommend?

• CSDM Data Foundations Dashboard

• Discovery Admin Workspace

• MID Server status

• Service Operations Workspace

• CSDM Data Foundations Dashboard

You must retire, then archive/delete stale CIs according to policy. Which Policy implements this?

• Health Scorecard

• Data Certification

• Attestation Policies

• Lifecycle Policies

• Lifecycle Policies

Analysts are not comfortable with complex Query Builder filters. What would you recommend?

• CSDM whitepaper

• Schema Map

• Only spreadsheets

• Use Intelligent Search / NLQ for plain-language queries

• Use Intelligent Search / NLQ for plain-language queries

A service owner needs a dashboard/report view that highlights CIs where different discovery sources report conflicting values for the same attribute (for example, RAM differs between two sources). What is a valid way to achieve this?

• Use CMDB 360/Multisource

• Deactivate CMDB 360 to avoid conflicting values

• Use Dependency Views screenshots as evidence of disagreements

• Export cmdb_ci to a spreadsheet and hand-count differences

• Use CMDB 360/Multisource

A platform architect needs to visually build a multi-table CMDB query that crosses service relationships and filters, like: “Find Application Services that consume Business Applications tied to Capability X, and then show downstream Servers that haven’t been discovered in 30 days.” Which feature should they use?

• CMDB Query Builder

• Service Builder

• CMDB Health

• Discovery Schedules

• CMDB Query Builder

Your team is reviewing CSDM adoption and asks: “When should we use the CSDM Data Foundations Dashboard Playbook?” Pick the best answer.

• When you need to confirm licensing or subscription usage for CSDM-related features

• When you need to create or redesign CI classes and build new class hierarchies in Class Manager

• When you need to run or troubleshoot Discovery scans to populate infrastructure CIs automatically

• When a dashboard metric is underperforming and you want guidance

• When a dashboard metric is underperforming and you want guidance

A stakeholder asks: “Can we make Business Applications selectable in the Configuration item field on Incident records?” Based on CSDM guidance, what should you advise?

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

• Replace Business Application usage entirely with Application Services and stop tracking Business Applications

• Move Business Applications into the Service Delivery domain so they become incident-usable operational CIs

• Do it - Business Applications are intended as operational CIs for Incident/Problem/Change selection

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

A business sponsor asks, “What benefits do we get by implementing CSDM?” Select 3 benefits that align with how CSDM is positioned.

• Service-level reporting/visibility

• Faster routing/impact analysis

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

• It disables Discovery

• Service-level reporting/visibility

• Faster routing/impact analysis

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

You’re importing CI data into the CMDB using Import Sets and Transform Maps. You notice duplicate CI records being created. What is the recommended way to force imported data to be evaluated by the IRE?

• Rely on CMDB Health dashboards to identify and fix duplicates later

• Disable reconciliation to prevent conflicting updates

• Apply a Transform Map script to route the imported data through the IRE

• Use Service Mapping to deduplicate CIs after import

• Apply a Transform Map script to route the imported data through the IRE

Multiple discovery sources are updating the same CI attributes. You need to retain attribute values from all sources (including rejected ones), recompute values after reconciliation rule changes, and report/analyze differences across sources. What should you enable/configure?

• CMDB Health only

• CMDB 360 / Multisource CMDB

• Data Manager

• Query Builder

• CMDB 360 / Multisource CMDB

Your organization wants to control the CI lifecycle (retire/archive/delete), enforce ongoing CMDB data quality, and schedule periodic reviews/attestations by CI owners for key fields. Which ServiceNow capability should you implement?

• Schema Map

• CMDB Health Dashboard

• CMDB Data Manager

• Service Mapping

• CMDB Data Manager

Your VP wants a monthly view of progress toward CMDB data quality KPIs/CSFs (trends over time, not one-off exports). What should you recommend?

• Use Health Dashboard Top-10 to target biggest class offenders

• Email manual CSV exports on a recurring basis

• Activate the scheduled jobs that populate CMDB Health scorecards

• Rely on Schema Map as the reporting method

• Use Health Dashboard Top-10 to target biggest class offenders

• Activate the scheduled jobs that populate CMDB Health scorecards

You need a pragmatic plan to operationalize and sustain CMDB value. Which model should you follow?

• Three pillars: Ingestion, Governance, Insight

• Lift-and-shift everything

• Just Discovery

• Quarterly “big bang” scrubs

• Three pillars: Ingestion, Governance, Insight

Your organization wants to confirm what controls the integration between Intelligent Search (NLQ) and CMDB Query Builder. Which system property manages this integration?

• glide.cmdb.query.builder.enabled

• glide.cmdb.query.nlq.activated

• sn_cmdb_ws_nlq_sample_search.enabled

• glide.required.attribute.enabled

• glide.cmdb.query.nlq.activated

A user types an NLQ/Intelligent Search query: “find all servers with critical incidents.” Because the request spans CIs (servers) and incidents, the system has to query multiple tables. What UI behavior should the user expect?

• The system blocks the request because NLQ cannot query across multiple tables

• A “View in Query Builder” button appears so the user can open the query visually

• The system automatically creates a scheduled report from the NLQ results

• The system only searches the cmdb_ci table and ignores incident data

• A “View in Query Builder” button appears so the user can open the query visually

After running a multi-table NLQ (for example, “servers with critical incidents”), an analyst clicks View in Query Builder. What should happen next?

• CMDB Query Builder opens with the query already built on the canvas

• The system automatically exports the NLQ results to a PDF and attaches it to an email

• Dependency Views opens to visualize upstream/downstream CI relationships for the returned serv

• CI Class Manager opens so the analyst can edit the server class hierarchy and attributes

• CMDB Query Builder opens with the query already built on the canvas

Your team wants to cuztomize the out-of-box NLQ sample searches shown in the CMDB search drop-down. Who is allowed to modify a sample search by directly editing its record?

• itil

• admin

• sn_cmdb_admin

• sn_cmdb_user

• sn_cmdb_admin

Which two tables store NLQ sample searches and their referenced tables? (Select 2)

• sn_cmdb_ws_nlq_sample_search

• sn_cmdb_ws_nlq_sample_search_table

• cmdb_ci

• cmdb_rel_ci

• sn_cmdb_ws_nlq_sample_search

• sn_cmdb_ws_nlq_sample_search_table

You need to open the NLQ Sample Searches list view to edit a record. What should you type in the Filter navigator?

• cmdb_health_metric_status.list

• sys_properties.list

• sn_cmdb_ws_nlq_sample_search.list

• cmdb_query_builder.list

• sn_cmdb_ws_nlq_sample_search.list

Which query types does Query Builder support? (Select 3)

• Service Map Query

• Combination Query

• CMDB Query

• Dependency Query

• Service Map Query

• Combination Query

• CMDB Query

You need to find all Servers that have a connection to a SQL Server database. Which query tool would you use for this?

• Service Mapping Query

• CMDB Query

• Combination Query

• NLQ Sample Search

• CMDB Query

You need to find all Services utilizing a Linux Server. Which query type best matches this requirement?

• CMDB Query

• Service Mapping Query

• Combination Query

• Health Scan Definition

• Service Mapping Query

You build a CMDB Query to find Windows Servers connected to a Tomcat WAR, and then you incorporate a saved Service Mapping query so the results also include the services returned by Service Mapping. What is this type of query called?

• Combination Query

• CMDB Query

• Service Mapping Query

• Unified Map

• Combination Query

After running a query, you want to export the results. What should you do? 

• Create a scheduled job first

• Open sys_properties.list and search “export”

• From query results pane, select list context menu, then Export

• Right-click the canvas and select Export

• From query results pane, select list context menu, then Export

A CMDB admin wants a query to run weekly and email the results. Which statement matches what scheduled queries do?

• Scheduled queries only create dashboard tiles

• Output is sent via email; results attached; option to zip attachment

• Scheduled queries require scripting

• Scheduled queries only work for service mapping queries

• Output is sent via email; results attached; option to zip attachment

You need to migrate Query Builder definitions from dev to prod. What is the best approach?

• Export a PDF report and import it

• Use exports and imports (Update Sets / XML)

• Clone the instance only

• Recreate the query manually only

• Use exports and imports (Update Sets / XML)

You want the technical details of how a Data Foundations indicator is calculated. Where do you go in ServiceNow to find the technical calculation details?

• System Definition > Script Includes, search “GetWell”

• Reports > Administration > Calculations

• CMDB Workspace > Home > Unified Map

• CI Class Manager > Reconciliation Rules

• System Definition > Script Includes, search “GetWell”

A stakeholder asks: “What CI classes are included in this indicator’s calculation?” According to the docs, one option is to:

• Use the Deduplication Wizard to list all affected classes

• Trigger Discovery to refresh class coverage for the indicat

• Go to Script Includes and open any scripts containing the name "GetWell"

• Check cmdb_rel_ci to see which classes are related

• Go to Script Includes and open any scripts containing the name "GetWell"

In the Data Foundations Dashboard, when you open an indicator, what does the top section summarize?

• List of Import failures for the indicator

• Recommended fields summary only

• Duplicate CIs summary only

• Scan results for CIs, represented as % compliant

• Scan results for CIs, represented as % compliant

A new admin asks why Intelligent Search/NLQ matters for CMDB users. What is the benfit of NLQ?

• It automatically fixes missing CI relationships

• It replaces Query Builder entirely

• It eliminates the need for familiarity with the complex CMDB data model

• It eliminates the need for any CMDB governance

• It eliminates the need for familiarity with the complex CMDB data model

Which statements best describes Assets best?

• You should store asset financial and contract details directly on cmdb_ci

• Asset is something that has intrinsic financial value to a person or an enterprise

• Assets only represent logical services in the CMDB

• A business service can be a CI without being an asset

• Asset is something that has intrinsic financial value to a person or an enterprise

What would you use to define a common grouping of configuration items such as all web servers in Miami?

• CSDM Component Group

• CI Class

• Dependent Group

• Dynamic CI Group

• Dynamic CI Group

What do scheduled queries do, per the docs? (Edit)

• Create dashboard tiles only; no email output

• Require scripting to send any recurring output

• Work only for service mapping; CMDB queries excluded

• Email results as an attachment, with a zip option

• Email results as an attachment, with a zip option

• Configuration > CMDB Query Builder

• Compliance > Audits

• System Definition > Script Includes

• CMDB Workspace > Unified Map

• Configuration > CMDB Query Builder

• Configuration > CMDB Properties > Query Builder Properties

• System Definition > Script Includes > Query Builder

• CMDB Workspace > Home > Query Builder Settings

• Compliance > Scripted Audits > Properties

• Configuration > CMDB Properties > Query Builder Properties

• Type sys_properties.list, then search the property

• Type cmdb_ci.list, then filter by property name

• Open Query Builder, then right-click “Properties”

• Use Dependency Views, then open “Settings”

• Type sys_properties.list, then search the property

• Configuration > Health Preferences, then Scheduled Jobs

• Compliance > Audits, then Execute Compliance

• CMDB Workspace > Home, then Scorecard Settings

• System Definition > Script Includes, then Run Script

• Configuration > Health Preferences, then Scheduled Jobs

• cmdb_health_metric_status.list

• sn_cmdb_ws_nlq_sample_search.list

• cmdb_ci_server.list

• sys_properties.list

• cmdb_health_metric_status.list

• Configuration > Health Preferences

• Reports > Administration > Audits

• CMDB Workspace > Unified Map

• Compliance > Audits

• Compliance > Audits

• Discovery > Status

• CI Class Manager > Attributes

• CMDB Workspace > Quick Links > Unified Map

• Reports > View / Run

• CMDB Workspace > Quick Links > Unified Map

• Nodes are dashboards; lines are reports

• Nodes are imports; lines are transforms

• Nodes are CIs; lines are CI connections

• Nodes are users; lines are approvals

• Nodes are CIs; lines are CI connections

A support lead wants a visual aid to understand change impact by seeing how CIs connect to other CIs. What capability would you use?

• Unified Map

• Script Includes

• CI Class Manager

• Discovery Schedules

• Unified Map

• MID Server Status

• Dependency Views

• CMDB Query Builder

• CI Class Manager

• CMDB Query Builder

• Only choose from predefined reports

• Drag CI classes onto a canvas and define relationships

• Write encoded queries in sys_properties

• Upload spreadsheets to generate classes

• Drag CI classes onto a canvas and define relationships

Where can Query Builder system properties be found?

• Studio > Source Control

• Configuration > CMDB Properties > Query Builder Properties

• System Definition > Tables

• Discovery > Schedules

• Configuration > CMDB Properties > Query Builder Properties

• A fixed template unrelated to filters

• Health scan definitions

• The query results

• Your role permissions only

• The query results

• Discovery probes

• CI Class Manager attributes

• Schema Map snapshots

• Scheduled Query for Query Builder

• Scheduled Query for Query Builder

• Auto-delete the attachment

• Auto-splitting into multiple incidents

• Option to zip the attachment

• Auto-upload to knowledge base

• Option to zip the attachment

You’re building a query framed within an application service map (example: “find all services utilizing a Linux Server”). Which query type is that? (Edit)

• CMDB Query

• Combination Query

• Health Query

• Service Mapping Query

• Service Mapping Query

You’re building an infrastructure query like “find all Servers connected to a SQL Server database.” Which query type would you use?

• Dependency Query

• Combination Query

• Service Mapping Query

• CMDB Query

• CMDB Query

• Only CI attribute history

• Node badges indicating incidents or changes

• License utilization graphs

• Only CI class inheritance

• Node badges indicating incidents or changes

• Virtual Agent

• Knowledge Management

• Event Management

• Incident / Problem / Change

• Event Management

• Incident / Problem / Change

• Use Schema Map to ingest data

• Only create CIs manually in forms

• Write directly to cmdb_ci tables only

• Route the payload through IRE

• Route the payload through IRE

• On the MID Server record

• On incidents only

• On sys_properties only

• On discovered CIs and the CI relationships

• On discovered CIs and the CI relationships

• Query Builder schedules

• Agent Client Collector (ACC)

• Service Mapping

• Import Sets only

• Agent Client Collector (ACC)

• Schema Map

• Unified Map

• ACC for endpoints

• Health scorecards

• ACC for endpoints

• CMDB 360 / Multisource CMDB

• Dependency Views

• Schema Map

• cmdb_datasource_last_update only

• CMDB 360 / Multisource CMDB

• Only Discovery status pages

• CMDB Workspace

• CI record and related links

• CI Class Manager

• CMDB Workspace

• CI record and related links

• CI Class Manager

Your CMDB has duplicates caused by multiple sources or inconsistent identifiers. Which governance domain topic does the docs emphasize for maintaining “continuous value”? (Delete)

• Form a Configuration Control Board (CCB)

• Only increase Discovery ranges

• Disable reconciliation rules

• Use Schema Map as governance

• Form a Configuration Control Board (CCB)

• CMDB Data Manager

• Dependency Views

• MID Server status

• Studio

• CMDB Data Manager

• Certification policy

• Discovery schedule

• NLQ sample search

• Schema Map policy

• Certification policy

• Query Builder Export

• Import Set Runbook

• Application Service Wizard

• Policy Compliance

• Policy Compliance

• Script Includes

• MID Server logs

• Schema Map nodes

• Dashboard Playbooks

• Dashboard Playbooks

• They create CI classes automatically

• They replace licensing

• They guide remediation based on best practices

• They run discovery scans

• They guide remediation based on best practices

• Service Portfolio

• CMDB Query Builder

• Dependency Views

• MID Server status

• CMDB Query Builder

• Agile Steering Committee

• Discovery Admin Group

• Incident Major Incident Team

• Configuration Control Board (CCB)

• Configuration Control Board (CCB)

• Remove need for reconciliation rules

• Answer multi-source comparison questions

• Replace Event Management

• Auto-build Service Portfolios

• Answer multi-source comparison questions

• Eliminate the need for governance

• Proactively manage the IT environment

• Align IT services with business objectives

• Replace discovery with spreadsheets

• Proactively manage the IT environment

• Align IT services with business objectives

Your governance team wants a repeatable mechanism to produce reports from query results (not screenshots). Which path is documented? (Delete)

• Use MID Server logs

• Use Query Builder export steps

• Use Dependency View screenshots

• Use sys_update_set only

• Use Query Builder export steps

• Unified Map only exists in Service Mapping

• Unified Map is only in Studio

• Unified Map is part of CMDB Workspace

• Unified Map replaces CMDB Workspace

• Unified Map is part of CMDB Workspace

A platform owner wants to show how CIs are connected and also view historical changes/timeline in a visual tool. Which feature includes a timeline?

• Transform Maps

• CI Class Manager

• Schema Map

• Unified Map

• Unified Map

In Unified Map, what type of CI would be appearing on the map as a “group CI”?

• MID servers

• Application services

• Update sets

• Script includes

• Application services

• It makes discovery unnecessary

• It stores CI values from all discovery sources

• It prevents CI creation

• It replaces IRE

• It stores CI values from all discovery sources

• It only supports licensing checks

• It only produces PDFs

• It supports strategic decision-making

• It replaces Service Mapping

• It supports strategic decision-making

• Build a service portfolio tree

• Find data centers not connected to any CIs

• Create new CI classes automatically

• Disable reconciliation rules

• Find data centers not connected to any CIs

What is an example of Query Builder use case?

• Locate servers running unsupported software versions

• Remove duplicates without review

• Generate discovery schedules

• Recompute reconciliation rules automatically

• Locate servers running unsupported software versions

• Schema Map

• CMDB 360 / Multisource CMDB

• cmdb_datasource_last_update only

• Service Portfolio

• CMDB 360 / Multisource CMDB

• Remove the need for CI relationships

• Drive operational insights from multisource data

• Replace incident routing

• Eliminate reconciliation rules

• Drive operational insights from multisource data

• Requires SQL to run

• Works only for CSV imports

• Builds queries across multiple tables with relationships

• Only supports single-table lists

• Builds queries across multiple tables with relationships

A stakeholder wants insight outputs delivered on a recurring basis without manual intervention. What combination would you recommend?

• Schema map + sys_properties

• Scheduled queries + email delivery

• Manual exports + screenshots

• MID server alerts + change approvals

• Scheduled queries + email delivery

• Results are sent only to admins

• Results are attached and can be compressed

• Results are only visible in logs

• Results require scripting to attach

• Results are attached and can be compressed

• Unified Map centered on a “home node”

• Schema map inheritance view

• Transform map preview

• Service Portfolio tree

• Unified Map centered on a “home node”

• Build and Integrate

• Service Delivery

• Ideation and Strategy

• Foundation only

• Service Delivery

You are building an “Application Service” and want to link it to the right service offering type. What service Offering type should it be?

• Technology management service offering

• Catalog task offering

• Demand offering

• Business service offering

• Technology management service offering

• HR case routing rules

• Related business application

• User role mappings

• MID server cluster assignment

• Related business application

• Service Portfolio replaces CIs

• Service Portfolio is a structured representation of services

• Service Portfolio is only a discovery output

• Service Portfolio is only for UI themes

• Service Portfolio is a structured representation of services

• It centers the view on a chosen “home” CI

• It combines Dependency View and Application Service map capabilities

• It is only available from CI Class Manager

• It is a Discovery scheduling tool

• It centers the view on a chosen “home” CI

• It combines Dependency View and Application Service map capabilities

• Lines represent connections between CIs

• Nodes represent CIs

• Nodes represent users and groups

• Lines represent only CI class inheritance

• Lines represent connections between CIs

• Nodes represent CIs

• Display incident/change presence via node badges

• Automatically populate CI attributes via probes

• Provide a consolidated view across dependency + application service mapping

• Understand impact of a change using CI connectivity

• Display incident/change presence via node badges

• Provide a consolidated view across dependency + application service mapping

• Understand impact of a change using CI connectivity

• Open Unified Map from Reports > Run

• Go to CMDB Workspace and use Quick Links

• Select Unified Map under Quick Links

• Open Unified Map from Script Includes

• Go to CMDB Workspace and use Quick Links

• Select Unified Map under Quick Links

• They require custom scripting to email results

• They can run on a recurring schedule

• They only create dashboard tiles

• They send output by email

• They can run on a recurring schedule

• They send output by email

What happens when scheduled query results are emailed? (Select 2) (Edit)

• There is an option to zip the attachment

• Results are attached to the email

• Results are shown only on the canvas

• Attachments are never supported

• There is an option to zip the attachment

• Results are attached to the email

• Choose an export format

• Use the results pane list context menu

• Select Export from that menu

• Create a Service Mapping pattern first

• Choose an export format

• Use the results pane list context menu

• Select Export from that menu

• CMDB Workspace > Unified Map > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• CI Class Manager > Basic Info > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• Avoid full-network scans early to prevent data overload

• Use prescriptive, manageable discovery ranges

• Scan entire large networks immediately for completeness

• Enable every classifier/probe for faster onboarding

• Avoid full-network scans early to prevent data overload

• Use prescriptive, manageable discovery ranges

• Excluding CI types forces IRE reconciliation changes

• Discovery Configuration Console can exclude CI types

• Excluding a CI type disables the related probe/classifier

• Excluding CI types deletes existing CI records

• Discovery Configuration Console can exclude CI types

• Excluding a CI type disables the related probe/classifier

• Only CPU and RAM are non-discoverable

• Some operational fields may not be discoverable and must be maintained

• Discovery always populates every required operational attribute

• Support/change groups are examples of non-discoverable data

• Some operational fields may not be discoverable and must be maintained

• Support/change groups are examples of non-discoverable data

• Add more CI types/attributes over time as maturity increases

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Build a comprehensive CMDB immediately on day one

• Add more CI types/attributes over time as maturity increases

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Multisource data is stored in cmdb_multisource_data

• Multisource data includes values rejected by reconciliation rules

• Lower-priority rejected values are always discarded even with multisource enabled

• Multisource data is stored only in cmdb_rel_ci

• Multisource data is stored in cmdb_multisource_data

• Multisource data includes values rejected by reconciliation rules

• CMDB Workspace

• CI record

• CI Class Manager

• Only the MID Server dashboard

• CMDB Workspace

• CI record

• CI Class Manager

• Replace IRE entirely

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

• Disable Discovery across the instance

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

Which statements describe “golden CIs” in the multisource context? (Select 2) (Delete)

• With multisource enabled, all discovery-source data is also stored

• The CMDB CIs based on identification/reconciliation can be considered golden

• Golden CIs are always the lowest-priority discovery source

• Golden CIs exist only as Query Builder exports

• With multisource enabled, all discovery-source data is also stored

• The CMDB CIs based on identification/reconciliation can be considered golden

• It is only for MID Server patching

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• It helps determine if the CMDB is ready for utilization

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• It helps determine if the CMDB is ready for utilization

• Schema Map is the primary KPI tracking tool

• Scheduled jobs populate scorecards and must be enabled

• Scorecards update only when exporting CSV manually

• Health “Top 10” views help target major offenders

• Scheduled jobs populate scorecards and must be enabled

• Health “Top 10” views help target major offenders

• Improved Decision Making

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Disables Discovery automatically

• Improved Decision Making

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Analysis replaces the need for governance

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

• Insights only apply to licensing

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

• NLQ blocks multi-table queries

• Effective querying requires understanding the data model

• NLQ greatly reduces the required skill set

• NLQ only works on cmdb_ci

• Effective querying requires understanding the data model

• NLQ greatly reduces the required skill set

Which statements describe Query Builder’s broader value? (Select 2) (Edit)

• It can address broader use cases across the platform

• It can support strategic decision-making by exposing critical data

• It is only for exporting PDFs

• It replaces Service Mapping

• It can address broader use cases across the platform

• It can support strategic decision-making by exposing critical data

• Query for data centers not connected to any CIs

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• Create CI class inheritance automatically

• Query for data centers not connected to any CIs

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• It addresses inability to remove/replace data from an incorrect discovery source

• It addresses inability to store CI data from various discovery sources

• It exists to replace Import Sets

• It exists to disable reconciliation rules

• It addresses inability to remove/replace data from an incorrect discovery source

• It addresses inability to store CI data from various discovery sources

Which query types are available in Query Builder? (Select 3) (Delete)

• Schema Query is a primary query type

• CMDB Query is a primary query type

• Service Map Query is a primary query type

• Combination Query is supported

• CMDB Query is a primary query type

• Service Map Query is a primary query type

• Combination Query is supported

• It can be used to find services utilizing a CI

• It is framed within an application service map

• It is used only for class inheritance reporting

• It is created only from sys_properties

• It can be used to find services utilizing a CI

• It is framed within an application service map

• The downloaded report is based on the query results

• You export from the query results pane list context menu

• Export only exists for saved query XML

• Exports require scripting

• The downloaded report is based on the query results

• You export from the query results pane list context menu

• Results are attached to the email

• Output is emailed to individuals or groups

• Output is posted only to dashboards

• Scheduled queries are limited to one table

• Results are attached to the email

• Output is emailed to individuals or groups

• It is a Discovery schedule list

• It is a structured representation of services

• It contains all service-related data

• It replaces CI relationships

• It is a structured representation of services

• It contains all service-related data

• They are NOT an Operational CI

• They replace Application Services

• They should NOT be used in Incident/Problem/Change

• They are version-specific operational records

• They are NOT an Operational CI

• They should NOT be used in Incident/Problem/Change