ServiceNow CMDB & CSDM

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A customer service manager cannot see which customers are subscribed to a Business Service Offering when reviewing impact from an incident. Which configuration steps must be completed to provide this visibility? (Choose 2)

Add Service Offering field to the Case form
Add Sold Product → Service Offering related list to the Business Service Offering form ✓
Add Task → Service Offering related list to the Business Service Offering form ✓
Enable Edit button on Product Model Offerings related list

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Notes

Add the Subscribed by Customers (Sold Product -> Service offering) related list to provide service owners visibility into which customers have subscribed to which service offerings. Search for and move Task -> Service Offering… to gain visibility of incidents opened against the offering.