Questions (64)

Which type of scripts run in the browser?

• Business Rule Scripts

• Access Control Scripts

• Script Include Scripts

• UI Policies and Client Scripts

• UI Policies and Client Scripts

To apply a UI Policy to all views, which field should be set to true in its definition record?

• Inherit

• Reverse if false

• On load

• Global

• Global

A customer requests the following data quality measures be added:
• Incident numbers should be read only, on all lists and forms, for all users.
• Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

• Data Policy

• Data Quality Policy

• Dictionary Design Policy

• Field Criteria Policy

• Data Policy

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

• Application

• Star

• Clock

• Funnel

• Application

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

• Connect Agent

• Agent Assist

• Virtual Agent

• Now Messenger

• Virtual Agent

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

• Extended

• Database View

• Many to Many

• One to Many

• Many to Many

What do you need to do before you can use an Application-based trigger in your flow?

• Activate trigger security rules

• Activate application spoke, and plug-ins as needed

• Assign Application trigger role [sn_app_trigger_write] to SME

• Activate application plugins only

• Activate application trigger spoke

• Activate application spoke, and plug-ins as needed

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

• Have them clear their cache.

• Recommend they use Chrome, instead of Explorer.

• Use the system properties to correct the instance's time zone.

• Have them correct the time zone on their computer.

• Have them use the gear icon to set the employee's time zone.

• Have them use the gear icon to set the employee's time zone.

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

• Font style

• Animation style

• Header background color

• Banner Image

• Browser tab title

• Module text color

• Preferred browser

• Base theme

• Header background color

• Banner Image

• Browser tab title

• Module text color

• Base theme

What setting allows users to view a Knowledge Base article even if they are not logged in?

• The ESS role

• The Allow All role

• The Public setting

• The View All setting

• The Public setting

Which technique is used to get information from a series of referenced fields from different tables?

• Table-Walking

• Sys_ID Pulling

• Dot-Walking

• Record-Hopping

• Dot-Walking

What is a schema map?

• A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

• A schema map graphically organizes the visual task boards for the CMDB

• A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

• A schema map graphically displays the Configuration Items that support a business service

• A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

• Add the Department Manager group to the catalog item's ACL

• Specify the Dept_Mgr role on the catalog content block

• Add the Department Manager group to the catalog item's user criteria

• Only publish the item in the HR service catalog

• Use a Dept_Mgr ACL on the HR service catalog

• Add the Department Manager group to the catalog item's user criteria

Access Control rules may provide access security for which of the following database objects?

• For specific groups

• For a specific CMDB Configuration item

• For a specific role, group, or user

• For a specific row, column, or table

• For a specific row, column, or table

What are advantages of using Flow Designer? (Choose three.)

• Supports advanced developers

• Smooth integration with 3rd party systems

• Less manual scripting

• Reduces technical debt

• Enables complicated scripting

• Smooth integration with 3rd party systems

• Less manual scripting

• Reduces technical debt

Which features allow you to update multiple records at one time? (Choose two.)

• Bulk Record Update

• Data Remediation Dashboard

• Update Selected Action

• Field Update Action

• List Editor

• Update Selected Action

• List Editor

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

• One Request can have many Requested Items

• One Requested Item can have many Approvals

• One Requested Item can have many Catalog Tasks

• One Cart can have many Requests

• One Approval can have many Requests

• One Request can have many Requested Items

• One Requested Item can have many Approvals

• One Requested Item can have many Catalog Tasks

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

• Administration > Notification Overview

• Click Gear > Notifications > New

• User Preferences > Email > Notifications

• System Properties > Email > Settings

• System Notification > Email > Notifications

• System Notification > Email > Notifications

Which type of tables may be extended by other tables, but do not extend another table?

• Extended Tables

• Core Tables

• Base Tables

• Custom Tables

• Base Tables

Which tables are available by default in a ServiceNow instance? (Choose three.)

• Item

• Task

• Project

• Incident

• Issue

• User

• Task

• Incident

• User

Which one statement correctly describes Access Control rule evaluation?

• The role with the most permissions evaluates the rules first.

• If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

• If more than one rule applies to a record, the older rule is evaluated first

• Table access rules are evaluated from the general to the specific

• If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

The ServiceNow platform includes which types of interfaces? (Choose three.)

• Now Platformֲ® User Interfaces

• Now Mobile Apps

• Agent Control Center

• Back Office Dashboard

• Service Portals

• Field Service Taskboard

• Now Platformֲ® User Interfaces

• Now Mobile Apps

• Service Portals

Where should an administrator navigate to add the "Save" button in the form header?

• Context Menu > Form Layout

• All > System Properties > UI Action Settings

• Context Menu > Form Design

• All > System Properties > UI Properties

• All > System Properties > UI Properties

Which module would you use to customize your instances banner image, text and colors?

• Homepage Admin > Pages > Branding

• System Properties > Branding

• System Properties > Basic Configuration UI16

• Service Portal > Portals > Branding

• System UI > UI Pages > Branding

• System Properties > Basic Configuration UI16

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

• Users with kb_user role

• No users

• Any active user

• Any user with an article's permalink

• itil users

• Any active user

How would you describe the relationship between the Incident and Task table?

• Incident table is a database view of the Task table

• Incident table has a many to many relationship with the Task table

• Incident table is related to the Task table via the INC number

• Incident table is extended from Task table

• Incident table has a one to many relationship with the Task table

• Incident table has a one to many relationship with the Task table

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

• On the Impersonator role record, right click and select Create Log

• From User icon, select Elevate Roles

• Activate the glide.sys.log_impersonation prop

• Create user update set for impersonation tracking

• Add the role Log Write [sn_log_write] to the Impersonator Group

• Activate the glide.sys.log_impersonation prop

When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? (Choose three.)

• HR Case->Parent

• Problem==Parent

• Release Phase==Parent

• Outage->Task number

• Catalog Task->Parent

• Problem==Parent

• Outage->Task number

• Catalog Task->Parent

Which feature can be used to give users the choice to easily populate the most-used fields for a specific table?

• Tags

• Formatter

• Template

• Reference type fields

• Template

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

• impersonator

• admin

• incognito

• service_desk

• impersonator

What is the most common role that has access to almost all platform features, functions, and data?

• System Administrator [admin]

• Security Admin [security_admin]

• Sys Admin [sys_admin]

• Base Admin [base_admin]

• Admin [sn_admin]

• System Administrator [admin]

What ServiceNow feature allows you to include data from a secondary related table on a report?

• Joins

• Dot Walking

• SQL

• Outer Join

• Dot Walking

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

• Business Service Map

• Dependency View

• CI Class Map

• CSDM Schema

• Dependency View

What section on a task record would you use to see the most recent update made to a record?

• Timeline

• Audit Log

• Activity

• Journal

• Activity

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

• Create Requested Item

• Create Record Producer

• Create On-boarding Bot

• Create Order Guide

• Create Order Guide

From a form, what would you click to add additional fields to the form? (Choose two.)

• Right click on header > Add > Field

• Right click on header > Configure > UX Dashboard

• Context Menu > Form > Designer

• Context Menu > Form > Layout

• Context Menu > Configure > Form Layout

• Context Menu > Configure > Form Design

• Context Menu > Configure > Form Layout

• Context Menu > Configure > Form Design

What component causes a flow to run after a record has been created or updated?

• Updated-date trigger

• Application-based trigger

• Record-based trigger

• On-change trigger

• Date-based trigger

• Record-based trigger

What type of query allows you to filter list data using normal words, instead of the condition builder?

• Auto-suggest Query

• Predictive Intelligence Query

• Machine Learning Query

• Alexa Query

• Natural Language Query

• Natural Language Query

Which collaboration tool is available from the banner, using the bubble icon?

• Live Feed

• Now Messenger

• Agent Chat

• Connect Chat

• Collaborate Now

• Connect Chat

What is the function of user impersonation?

• Unlock Application master list

• View custom perspectives

• Activate verbose logging

• Testing and visibility

• Testing and visibility

Which allows the creation of a task-based record from Service Catalog?

• Assignment Rule

• Flow Designer

• UI Builder

• Record Producers

On a filter condition, which component is always a choice list?

• Match Criteria

• Operation

• Filter Criteria

• Operator

• Operator

Which role(s) are required to impersonate a user? (Choose two.)

• admin

• security_admin

• sys_admin

• impersonator

• sys_user

• admin

• impersonator

Which module is used as the first step for importing data?

• Coalesce Data

• Transform Data

• Import Data

• Load Data

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

• Show Choice List

• Configure Options

• Configure Lists

• Show Options

• Configure Task

• Show Choices

• Show Choice List

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

• User session has timed out

• User has read role, but not the write role on the Inventory table

• User should be using Chrome instead of Explorer for their browser

• Known intermittent issue with UI15

• Create New module has a broken link

• User has read role, but not the write role on the Inventory table

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

• Add User Account to Network group

• Add User Account to ACL

• Add User Account to Hardware group

• Add User Account to IT Knowledgebase

• Create User Account

• Add User Account to itil group

• Add User Account to Network group

• Add User Account to Hardware group

• Create User Account

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

• Activate the application plug in, on your company's production instance.

• Activate the application plug in, on your personal dev instance

• Check the latest release notes at docs servicenow.com

• Search the wiki for the sales demo request form

• Activate the application plug in, on your personal dev instance

When moving multiple update sets at one time, what might you do to facilitate the move?

• Batch

• Verify

• Test

• Preview

• Batch

Which set of steps is used to import spreadsheet data into a ServiceNow table?

• Select Import Set, Select Transform Map, Run Transform

• Define Data Source, Select Transform Map, Run Transform

• Load Data, Create Transform Map, Run Transform

• Select Data Source, Schedule Transform

• Load Data, Create Transform Map, Run Transform

Which would NOT appear in the History section of the Application Navigator?

• Records

• UI Pages

• Lists

• Forms

• UI Pages

An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)

• A problem record

• A record of sc_req_item table

• A record of sc_task

• An incident record

• A change record

• A record of sc_req_item table

• A record of sc_task

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

• Action

• Predictive Intelligence

• Assignment Rule

• UI Policy

• CSDM

• Predictive Intelligence

Which action enables personalization in a form for the admin role, only?

• Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

• Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

• Navigate to Context Menu > Configure > Form Layout and select ‘Enable Personalization’ and Enter the ‘admin’ role.

• Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available User’ list box.

• Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Which tables are children of the Task table and come with the base system? (Choose three.)

• Change Request

• Config

• Problem

• Dictionary

• cmdb

• Incident

• Change Request

• Problem

• Incident

What are the main components of the Form Design interface? (Choose three.)

• Field Picker

• Field Layout

• Page Header

• Field Navigator

• Form Layout

• Page Header

• Field Navigator

• Form Layout

What are the three key tables in an enterprise CMDB? (Choose three.)

• sn_cmdb

• cmdb

• sn_cmdb_bak

• cmdb_rel_ci

• cmdb_bak

• cmdb_ci

• sn_cmdb_ci

• cmdb

• cmdb_rel_ci

• cmdb_ci

What is the best practice related to using the Default Update Set for moving customizations between instances?

• Keep Default update set to maximum of 20 records, for troubleshooting purposes

• You should not use the Default Update sets for moving between instances

• Submit Default update set to application repository

• Merge Default update sets before moving between instances

• You should not use the Default Update sets for moving between instances

On what part of the ServiceNow instance, would you find the option to Impersonate User?

• Content Frame

• Application Navigator

• Banner

• Module

• Banner

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

• Client

• Network

• Browser

• Server

• Server

What is a no-code approach to control the mandatory or read-only state of a form field?

• UI Rule

• UI Action

• Client Script

• UI Script

• UI Policy

• UI Policy

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

• Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

• Create Catalog Item and use the Not Available list to specify the Manager Group

• Create Catalog Item and use the Available For list to specify ITIL [itil] role

• Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

• Create Catalog Item and use the Not Available list to specify the Manager Group

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

• Common Service Data Model (CSDM)

• Service Mapping Utility (SMU)

• Service Schema Map (SSM)

• CMDB Class Manager (CMDBCM)

• CI Class Manager (CICM)

• Common Service Data Model (CSDM)

What component of the ServiceNow infrastructure defines every table and field in the system?

• Schema

• Field Map

• Table Class Manager

• Dictionary

• Data Atlas

• Dictionary