ServiceNow CSA Practice Question Part 3

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Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
Create Catalog Item and use the Available For list to specify ITIL [itil] role
Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Create Catalog Item and use the Not Available list to specify the Manager Group ✓

Check your answer

Notes

Not Order guide, as it is used to order mutiple items.

Not record producer, as it used for incidents and cases in most cases.

We only left with catalogue items. but one does not exclude managers so that can't be the answer