Questions (548)

The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:

Which are true? (Choose two.)

• Data collected with a discovery source of SCCM can update any record in the Windows Server [cmdb_ci_win_server] table because it has the highest priority number.

• Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of ServiceNow can insert new records into the Windows Server [cmdb_ci_win_server] table, but cannot update records created by Altiris or SCCM.

• Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb_ci_win_server] table.

The CMDB Administrator has set up two Dynamic Reconciliation Rules within the ServiceNow Production Instance. The "Server" class has a Dynamic Reconciliation Rule of largest value for the RAM field. The "Windows Server" class has a Dynamic Reconciliation Rule of most reported for the RAM field.

Given the above data in Multisource CMDB, which value is added to the CMDB for RAM for a Server CI?
 

• 2,048 MB

• 8,192 MB

• 4,096 MB

• 4096 MB

• 8,192 MB

The Apache Web Server Identification Rule is configured with the following criterion attributes:
Class, Configuration file, Version.

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping.
Today, the application owner upgraded Apache to a different version and reran discovery of the service.

What will happen in the CMDB?

• The existing Apache Web Server CI will be reconciled and its version will be updated.

• A new Apache Web Server CI is created

• The Apache Web Server CI will be reclassified as a Web Server CI.

• A duplication error will occur.

• A new Apache Web Server CI is created

The following identification rule for a Hardware CI class has been defined.

Two new CI records are imported into the Hardware class of the CMDB:

CI1: Name matches an existing CI record in the CMDB

CI2: IP address matches an existing CI record in the CMDB

Which is correct based on the identification rule and the imported CI records?

• CI1 will be inserted as a new record and CI2 will be updated with the matching record

• CI1 and CI2 both will be inserted as new records

• CI1 will be updated with the matching record and CI2 will be inserted as a new record

• CI1 and CI2 both will be updated with matching records

• CI1 will be inserted as a new record and CI2 will be updated with the matching record

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Match the management tool with its design architecture.

• Agent-based discovery method that installs an agent on the host to collect configuration data locally

• Agent Client Collector

• Manual data ingestion using source data and Transform Maps

• Import Sets

• Certified integrations from the ServiceNow Store that connect external systems to the CMDB

• Service Graph Connector

• Agentless discovery that probes the network and identifies CIs using patterns

• ServiceNow Discovery

A CMDB Admin needs to set up CMDB 360/Multisource CMDB. 

Drag and drop the system property to the functionality

• Maximum number of CIs that can be included in a CMDB 360 recompute operation

• glide.identification_engine.multisource.recompute.max.ci.limit

• Enables CMDB 360

• glide.identification_engine.multisource_enabled

• Enables capturing CMDB 360 Data for CIs from non-CMDB classes

• glide.identification_engine.multisource_cmdb_ci_enabled

• Enables logging for CMDB 360

• glide.cmdb.logger.source.cmdb_multisource

Drag and drop the CMDB Health Dashboard metric to the description

• CMDB Records that represent the same physical or logical asset multiple times

• Duplicate

• Fields necessary to create or update a CI record in the CMDB

• Required

• CMDB Records that no longer maintain their logical or physical relationships with other CIs

• Orphan

• CMDB Records that are no longer actively updated, but remain stored in the database

• Stale

• Fields that support the accuracy, completeness, and usability of CI records in the CMDB

• Recommended

• Actual values of specified fields are compared to the expected values based in a template

• Audit

A new ServiceNow customer is assembling a Configuration Management team to support their CMDB. 

Drag each role to its corresponding job description

• Has read-only access to CMDB data and to basic user interfaces such as CMDB reports and dashboards

• CMDB Process Owner

• Accountable for managing all elements that make up a portfolio throughout their lifecycle

• Service or Product owner

• Manages assigned CI tables and keeps records updated and resolves tasks related to CMDB records

• CI Analyst

• Obtains highest level role for CMDB privleges

• Configuration Manager/CMDB Admin

A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate CIs. Drag and drop each feature with the corresponding outcome. Some options may not apply.

• Can be assigned to groups for resolving duplicate CIs

• Provides a wizard to resolve de-duplication tasks individually

• Duplicate CI Remediator

• Offers a solution to resolve the de-duplication tasks in bulk

• De-Duplication Templates

• Offers insight into duplicate CIs within the CMDB

• CMDB Health Dashboard Correctness Score

• __EMPTY__

• Certification Task

• De-Duplication Task

A CMDB Owner starts the CSDM journey and needs to become familiar with the CSDM domains.
Drag the CMDB objects to the correct CSDM domains.

• Business Application

• Foundation Domain

• Business Process

• Design and Planning Domain

• Business Service

• Sell / Consume Domain

• Application Service

• Service Delivery Domain

Given a list of Service types in the platform, drag the appropriate service to its definition.

• Published to Service Owners an underpins one or more business or application Service

• Technology Management Service (Technical Service)

• Published to Business Users and underpins one or more business capabilities

• Business Service

• Logical representation of a deployed system or application stack

• Application Service

Drag and drop the application service type to the best description.

• Service Mapping (Connection Suggestion)

• Ideal for custom-built applications and leveraging application fingerprinting to generate service maps in a timely manner

• Tag-Based

• Best fit to map cloud-native, container-based, or virtual machine environments

• Service Mapping (Top-down)

• Recommended for mission-critical application services that require a precise approach using patterns

• Dynamic CI Group

• Ideal for small application services that can be easily grouped using filters and CMDB queries

A CMDB Administrator has installed a Service Graph Connector and customized a script transform. 

What will happen on subsequent upgrades if the default definition of the script transform is updated?

• The upgrade stops and reports an error

• The Service Graph Connector upgrade refuses to start

• A skipped change is created and no change is made to the script transform definition

• A skipped change is created and no change is made to the script transform definition

Configuration Management requires an accurate inventory of devices to be reflected in the CMDB. 

Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)

• Network devices in the DMZ

• Devices that intermittently connect to the network

• Servers in the data center

• Devices in secure environments

• Devices that intermittently connect to the network

• Devices in secure environments

Where can an administrator perform Natural Language Queries (NLQ)?

• CMDB Health Dashboard

• CMDB Data Manager

• CI Class Manager

• CMDB Workspace

• CMDB Workspace

A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What needs to happen to generate CMDB health scores?

• Nothing, CMDB health scores are calculated by default

• The plugin, CMDB health calculation, needs to be installed

• The scheduled jobs for the CMDB Health Dashboard must be activated

• The scheduled jobs for the CMDB Health Dashboard must be activated

What ensures data volume in the CMDB is manageable?

• Business Rules

• Archive Policies

• Scheduled Jobs

• Archive Policies

A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management (IRM) implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab. 

Which CSDM relationships are leveraged using the CSDM playbooks? (Choose two)

• Business Applications that have their relationships to Information Objects

• Locations that have established parent records

• Logical CIs that have relationships with Information Objects

• Business Applications that have relationships to Application Services

• Business Applications that have their relationships to Information Objects

• Business Applications that have relationships to Application Services

A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team ensures that the Change Group field is populated for all managed CIs. 

As a result, which base system field on the Change form will be automatically populated after selecting a CI?

• Assignment Group

• Change Group

• Approval Group

• Managed by Group

• Assignment Group

A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.

What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?

• CMDB Health Dashboard Playbooks

• CSDM Now Create Playbooks

• CMDB Data Manager

• CMDB Data Foundations Dashboard Playbooks

• CMDB Data Foundations Dashboard Playbooks

A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM lifecycle status fields. Which table can be modified?

• Life Cycle Stages

• Life Cycle Controls

• Life Cycle Stage Status

• Life Cycle Mapping

• Life Cycle Mapping

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, such as the CI reference field on an Incident form. 

Where does the CMDB Administrator designate Principal Classes?

• CMDB Data Manager

• CMDB Workspace

• CI Class Manager

• System Properties

• CI Class Manager

A CMDB Administrator needs to import external data into the CMDB. To reduce the risk of creating duplicates and prevent updates from unauthorized sources, it must be ensured that the Identification and Reconciliation Engine (IRE) is not bypassed. 

What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

• IntegrationHub ETL

• Import Sets and Transform Maps

• Table API (REST API or SOAP API)

• IntegrationHub ETL

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard

• Compliance Scorecard for server records that are not on the latest patch. 

What must be configured to achieve this goal?

• Certification Filter, Certification Template, Audit

• Certification Policies, Data Filters, Scheduled Jobs

• Stale, Orphan, Duplicate

• Technical Service Offerings, Dynamic CI Groups, CMDB Groups

• Certification Filter, Certification Template, Audit

The Incident Process Owner asks which classes of CSDM are used on the Incident form. 

Which classes are appropriate?

• Application Service

• Business Application

• Service Offering

• Service Portfolio

• Application Service

• Service Offering

A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow. 

What are the recommended practices for this activity? (Choose 2 options)

• Add a new class under an appropriate parent class

• Delete an unused class and replace it with the new one

• Install or update the CMDB CI Class Models Store application and verify the class does not already exist

• Modify an existing class

• Add a new class under an appropriate parent class

• Install or update the CMDB CI Class Models Store application and verify the class does not already exist

A company wants to ensure stale CI records are identified if Discovery has not updated them in 60 days. 

Which CMDB Health metric applies?

• Correctness

• Compliance

• Completeness

• Freshness

• Correctness

A Change Manager wants to gain value from CSDM. 

How will the Change Management process benefit from CSDM? (Choose 2 options)

• Route the change dynamically

• Identify blackout windows

• Determine the root cause of the change issue

• Understand the impact of the change on services

• Identify blackout windows

• Understand the impact of the change on services

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CIs. 

Which groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose 2)

• Support Group

• Approval Group

• Managed by Group

• Owned by Group

• Support Group

• Managed by Group

What is the recommended way to model shared middleware supporting multiple business services?

• Direct CI relationships to business services

• Store as an asset only

• Create a custom CI without relationships

• Create an Application Service representing middleware

• Create an Application Service representing middleware

A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI). 

Where in the CSDM should the development team store the information that will be used to satisfy audits?

• Customer Service Offerings and Databases

• Business Applications and Information Objects

• Technology Management Service Offerings (Technical Service Offerings) and Groups

• Business Applications and Information Objects

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery. 

During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?

• Class Downgrade

• Class Switch

• Class Upgrade

• Class Upgrade

A customer's CMDB is aligned to the CSDM Walk stage. 

What benefit is provided by the CMDB?

• Enables impact assessments for incident, problem, and change on Business Services

• Allows additional stratification of technical teams' support structure along the lines of OLAs and commitments

• Improves the implementation velocity of APM Foundation for future business application rationalization

• Enables impact assessments for incident, problem, and change on Business Services

According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests. 

Which role is involved in initiating the request and defining requirements?

• Enterprise Architect

• Application Service Owners

• Technology Service Owners

• Technology Service Owners

A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle that are connected to application services. They also want to include incidents related to those databases. 

Which actions should be taken to build this query? (Choose 2 options)

• Add property columns to the Application Service node

• Add to the canvas the Incident table from the Non-CMDB Tables list

• Set the relationship level to up to 2nd-level relationships

• Add a filter to the Database node for Location = Seattle

• Add to the canvas the Incident table from the Non-CMDB Tables list

• Add a filter to the Database node for Location = Seattle

An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes. 

Which roles are needed to add or remove classes? (Choose 2)

• sn_csdm_admin

• cmdb_query_builder

• sn_cmdb_admin

• personalize.dictionary

• itil_admin

• personalize.dictionary

• itil_admin

A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard - Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB. 

• For the Duplicate metric, it shows: Healthy CIs / Evaluated = 59,000 / 60,000
• For the Orphan metric, it shows: Healthy CIs / Evaluated = 45,000 / 50,000 

Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs 50,000) between the two metrics?

• The Orphan metric has a CMDB Group configured for the Server class

• The Orphan metric has a Health Inclusion rule configured for the Server class

• The Duplicate metric has a Health Inclusion rule configured for the Server class

• The Duplicate metric has a CMDB Group configured for the Server class

• The Orphan metric has a Health Inclusion rule configured for the Server class

Configuration Management needs to ensure data quality for all CIs in the CMDB. 

What areas of data quality for CIs are included in the CMDB Health Dashboard? (Choose 2 options)

• Missing CIs

• Upgraded CIs

• Downgraded CIs

• Duplicate CIs

• Stale CIs

• Duplicate CIs

• Stale CIs

What is the purpose or requirement of CMDB Data Manager in ServiceNow?

• Automates the enforcement of relationship rules between CIs in the CMDB

• Automates the archival and deletion of records based on retention policies

• Encrypts archived records for enhanced security

• Automates the archival and deletion of records based on retention policies

An organization wants visibility of which business applications are supported by a specific database server. 

What modeling enables this?

• Task relationships

• Asset relationships

• Server to Business Service direct relationship

• Application Service dependency mapping

• Application Service dependency mapping

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). 

In which area of the CMDB Workspace can they locate these de-duplication tasks?

• CMDB feature adoption tile under the Insights tab

• Important actions tile under the Home tab

• Total status under the My Work tab

• Important actions tile under the Home tab

The CMDB Configuration Manager is using the CI Class Manager to define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.

When creating a CMDB Data Manager policy, which group reference field should be set?

• Support Group

• Approval Group

• Change Group

• Managed By Group

• Managed By Group

• Streamlining incident and change management

• Automating maintenance for CI relationships

• Strengthening operational resiliency

• Collecting and managing financial data

• Streamlining incident and change management

• Strengthening operational resiliency

The Configuration Manager is preparing justification to utilize the CMDB Data Foundations Dashboard. 

Which benefits align with the usage of this dashboard? (Choose 2 options)

• It helps detect and eliminate duplicate records in the CMDB

• It enables monitoring and tracking of CMDB health over time

• It provides actionable insights to improve data quality and completeness

• It automates approval processes for Change Management

• It enables monitoring and tracking of CMDB health over time

• It provides actionable insights to improve data quality and completeness

A developer bypasses IRE by inserting directly into the cmdb_ci via script. 

What risk does this introduce?

• Missing ACLs

• Duplicate CI creation and reconciliation conflicts

• Performance degradation

• Asset misalignment

• Duplicate CI creation and reconciliation conflicts

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically. 

How does the Manager do this? (Choose two.)

• Ensure that the business rule to update CI fields on change on the asset table is active

• Ensure that the business rule to update Asset fields on change on the CI table is active

• Ensure that scheduled jobs are run during off-business hours to ensure that sync happens

• Ensure one-to-one physical mapping between Asset and CI

• Ensure that the business rule to update CI fields on change on the asset table is active

• Ensure that the business rule to update Asset fields on change on the CI table is active

A Configuration Manager wants to use the Unified Map. 

Where would it be accessed?

• CI Class Manager

• CMDB Data Manager

• CMDB Workspace

• CMDB Workspace

What is the value of using the CMDB in security operations? (Choose Two)

• Allows the security team to assess and remediate an incident

• Identifies the IT infrastructure with a vulnerability

• Enables audits and attestations across CIs

• Auto-resolves a vulnerability

• Allows the security team to assess and remediate an incident

• Identifies the IT infrastructure with a vulnerability

A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources. The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB 360 / Multisource CMDB. 

What can the Data Owner do in this case?

• CMDB 360 / Multisource is a platform product that can be used immediately

• ITOM Discovery must be purchased to take advantage of multisource IRE rules

• The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled

• The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled

What is the difference between Data Certification and Attestation policies when managing a CI?

• Attestation can be scheduled, while Data Certification cannot be scheduled

• Attestation requires correcting specific attributes of a CI, while Data Certification tracks acknowledgement the CI still exists

• Attestation tracks acknowledgement the CI still exists, while Data Certification validates specific attributes of a CI

• Attestation can be assigned to a group or an individual, while Data Certification can only be assigned to an individual

• Attestation tracks acknowledgement the CI still exists, while Data Certification validates specific attributes of a CI

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools. 

What method ensures these attributes are accurately maintained for all CIs?

• Use the CMDB Reconciliation Engine to update the attributes

• Use a scheduled data import to update the attributes from an external source

• Create a new CI class specifically for non-discoverable attributes

• Use a scheduled data import to update the attributes from an external source

A CI should not be updated by Discovery once it reaches "Retired" state. 

What should control this?

• Reconciliation Rule with lifecycle condition

• Business Rule

• Identification Rule

• Dictionary attribute

• Reconciliation Rule with lifecycle condition

A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs. 

Which policy type should be used to accomplish this goal?

• Certification

• Attestation

• Retire

• Delete

• Attestation

A Configuration Manager has configured multiple data sources that are all authorized to update the same class and the same set of class attributes in the CMDB. 

What can the Configuration Manager do to control which data source should be the authoritative source of truth for a specific class or set of class attributes?

• Configure data refresh rules with a specific time period

• Manually run the data source updates in the correct order

• Assign a priority to each data source in reconciliation rules

• Assign a run order to each data source in the identification rules

• Assign a priority to each data source in reconciliation rules

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to identify the users impacted to mitigate disruption effectively. 

Which CSDM-related data should they leverage?

• Incident history of similar CIs

• Service environment attribute

• Affected CI [task_ci] related list

• Service Offerings by Department or Location

• Service Offerings by Department or Location

An organization is changing data centers and needs to know the consequences of the planned changes. 

How can Application Service Mapping be used as part of Change Management?

• To understand the business impact of CIs

• To identify which devices will go offline first

• To understand the physical location of CIs

• To understand the business impact of CIs

You are modeling a customer-facing Email Service delivered via multiple application instances and underlying servers. 

How should this be modeled in CSDM?

• Email Service → Application Services → Infrastructure CIs

• Email Service → Technical Service → Servers

• Email Service → Servers

• Email Service → Application

• Email Service → Application Services → Infrastructure CIs

A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance. 

Which solutions accomplish this? (Choose 2)

• Extending an existing CI class table to accommodate the custom CI class attributes

• Installing or upgrading the CMDB CI Class Models Store application to find a suitable existing CI class accommodating any new attributes

• Repurposing a base CI class and renaming attributes as required

• Extending the existing Asset class table to custom CI class attributes

• Extending an existing CI class table to accommodate the custom CI class attributes

• Installing or upgrading the CMDB CI Class Models Store application to find a suitable existing CI class accommodating any new attributes

A CMDB Administrator wants to run the “Services Have Owners Identified” playbook to remediate the issues shown in the CMDB Data Foundations Dashboard. 

Which remediation plays would be used? (Choose 2)

• Report Data

• Govern Data

• Analyze Data

• Fix Data

• Analyze Data

• Fix Data

A CMDB Administrator wants to improve data quality related to the CSDM. 

Which action should the Administrator take to meet this goal?

• Use the CSDM Data Foundations Dashboard

• Use the default configured CMDB Health Dashboard

• Start the ServiceNow Health Scan

• Use the CSDM Data Foundations Dashboard

A CMDB Administrator is implementing Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities. 

Which “Get Well” Playbook from the CSDM Data Foundations Dashboard helps with this?

• Application Services with Business Application Relationships

• Locations without a Parent Location

• Named Product Models without Product Owners

• Percentage of Custom Status Values for CI Life Cycle Stages

• Application Services with Business Application Relationships

A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB Data Foundations Dashboard. 

Which benefits support the decision to continually monitor the results on this dashboard? (Choose 2)

• Provides a list of all CIs that failed health audits

• Reports on all orphan CIs in the CMDB

• Provides metrics for CIs processed by the Identification and Reconciliation Engine (IRE)

• Provides metrics on active CIs updated in the last 90 days

• Provides metrics for CIs processed by the Identification and Reconciliation Engine (IRE)

• Provides metrics on active CIs updated in the last 90 days

During a Change request, impact analysis does not show downstream affected services. 

What is the most likely cause?

• Incorrect CI class

• Missing CI relationships

• Reconciliation conflict

• CMDB Health disabled

• Missing CI relationships

A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage is low. 

What is the recommended process from the associated playbook to correct this issue?

• Keep both locations as either can be used as a valid alternate location

• Review both locations, update CIs with the correct location, and delete the duplicate location

• Use the Duplicate CI Remediator to merge the duplicate location records

• Retain the location that matches the organization's standard naming convention, and delete the duplicate without further validation

• Review both locations, update CIs with the correct location, and delete the duplicate location

Which default user groups are available when setting up a CMDB Data Manager policy and specifying the task assignment with the Assignment type set to "User Group Field"? (Choose 2)

• Assignment Group

• Support Group

• Owned by Group

• Managed By Group

• Support Group

• Managed By Group

During implementation, architects want to create a new CI class outside the cmdb_ci hierarchy. 

What is the correct approach?

• Create a custom asset table

• Create a new unrelated table

• Extend cmdb_ci

• Modify task table

• Extend cmdb_ci

Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?

• Audit

• Attestation

• Compliance

• Certification

• Certification

A CMDB Administrator is asked to clean up the CMDB duplicates. 

What is the preferred way to manage this task? 

• The de-duplication task module

• The de-duplication dashboard on the CMDB Workspace

• My Tasks in the Application Navigator

• The de-duplication dashboard on the CMDB Workspace

A CMDB Administrator would like to minimize stale CIs in the CMDB.

Which CMDB Health Dashboard scorecard displays this information? 

• Compliance

• Completness

• Correctness

• Correctness

A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months. 

Which recommended action would the Admin take in Data Manager?

• Create a business rule

• Create a scheduled job

• Create an archive policy

• Create an archive policy

A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications. 

Which describes the relationship between the Application Server table [cmdb_ci_app_server] and the Application table [cmdb_ci_appl]?

• One-to-one

• Many-to-many

• Many-to-one.

• One-to-many

• Many-to-many

A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class. 

Which tab in the Attributes section is used?

• All

• Added

• Child

• Derived

• Added

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-dscoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping. 

Which field on a Incident form is automatically populated after a CI is selected that references an appropriate support group?

• Managed by Group

• Change Group

• Support Group

• Approval Group.

• Assignment Group

• Assignment Group

What is the relationship between an application and a server?

• Application > Runs on::Runs > Server

• Application > Used by::Uses > Server

• Application > Uses::Used by > Server

• Application > Runs::Runs On > Server

• Application > Runs on::Runs > Server

With CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules. 

Which are available 'Dynamic Rule Types' within the 'Create Reconciliation Rule' wizard? (Choose 2 options). 

• Last Created

• Most Reported

• Smallest Value

• Last Updated

• Most Reported

• Smallest Value

What is the recommended sequence when merging SCCM and Discovery for computers?

• Establish IRE identifiers and set source precedence then load both

• Load SCCM first then disable Discovery

• Run Discovery first then import SCCM

• Create two CI classes to avoid collisions

• Establish IRE identifiers and set source precedence then load both

Which Workspace feature helps triage class-specific data quality and tasks in one place?

• Event Management Workbench

• Guided Setup for ITSM

• CMDB Workspace tiles and guided actions

• Incident Workspace Agent Assist

• CMDB Workspace tiles and guided actions

Which action best prevents custom attribute sprawl over time?

• Permit any team to add attributes on demand

• Replace attributes with tags before adding attributes

• Add all attributes at base table cmdb_ci

• Require design review for business value and correct class level before adding attributes

• Require design review for business value and correct class level before adding attributes

You find 12 custom classes added under Server that mirror OOTB children classes. 

What should you do?

• Reclassify into OOTB classes

• Flatten to base cmdb_ci

• Create more customs for clarity

• Leave as is to avoid risk

• Reclassify into OOTB classes

Which process ensures CI lifecycle transitions (e.g., Operational to Retired) are applied consistently?

• Manual updates by agents

• CAB notes during change approval

• Data Manager retirement policies

• Discovery schedules

• Data Manager retirement policies

Which statement about asset vs CI lifecycle is correct?

• A CI always maps to exactly one asset forever

• One asset can correspond to multiple CIs over time as it's redeployed

• Assets are always non operational; CIs are always financial

• Deleting an asset deletes the CI automatically

• One asset can correspond to multiple CIs over time as it's redeployed

What does the Coverage metric in CMDB Health primarily measure?

• Percent of policy rules met in CMDB

• Number of CI relationships per CI in CMDB

• Percent of required attributes filled in CMDB

• Proportion of in scope infrastructure actually represented in CMDB

• Proportion of in scope infrastructure actually represented in CMDB

How do you enforce that every Application Service has an owning group?

• Populate via business rule on view

• Compliance rule in CMDB Health

• Rely on Discovery patterns to set it

• Let Incident auto assignment infer ownership

• Compliance rule in CMDB Health

Which two tools help visualize and validate relationship cardinality during governance? (Select 2)

• Schema Map

• Unified Map / Dependency Views

• Change Calendar

• SLM dashboards

• Schema Map

• Unified Map / Dependency Views

You detect frequent accidental deletes from a source import 

What guard should you add?

• Reduce import frequency

• Quarantine stage with review plus retire then delete policy

• Turn off IRE

• Disable ACLs on cmdb_ci

• Quarantine stage with review plus retire then delete policy

Which CMDB Health metric would flag unexpected values like n/a in lifecycle fields?

• Compliance

• Completeness

• Coverage

• Timeliness

• Compliance

What's a pragmatic KPI to evidence CMDB value to execs?

• Number of CIs in the CMDB

• Count of import sets executed

• Reduction in failed changes correlated with higher completeness

• Lines of custom scripts removed

• Reduction in failed changes correlated with higher completeness

Which Data Manager policy type would you use to task owners to attest Managed by group quarterly?

• Identification policy

• Certification policy

• Retirement policy

• Deduplication policy

• Certification policy

• Service Owner

• IT Asset Manager

• Change Manager

• CMDB Process Owner

• CMDB Process Owner

What is the most reliable signal to retire a CI representing a cloud VM?

• Incident inactivity for 30 days

• Change calendar gaps

• Manual request from any user

• Cloud provider events via connector

• Cloud provider events via connector

• Matching only on display name

• Using FQDN

• Combining multiple identifiers

• Including serial number or GUID

• Matching only on display name

• Timeliness

• Coverage

• Completeness

• Compliance

• Timeliness

• Schema map

• CMDB Query Builder

• Report Designer Table

• List view with dot-walking

• CMDB Query Builder

• Configuring identifiers

• Visualization of a CI and its related CIs

• Editing class hierarchy

• Creating transform maps

• Visualization of a CI and its related CIs

• Branding the portal

• Change risk calculation based on blast radius

• Email routing rules

• SAM reclaim rights based on utilization

• Change risk calculation based on blast radius

• SAM reclaim rights based on utilization

• Service Catalog taxonomy

• Dependency view map from the DB CI

• Schema map of cmdb_ci_appl

• Incident trend chart

• Dependency view map from the DB CI

• Average MTTR

• Number of MID Servers

• Count of change requests

• Playbook guidance linked to specific indicators

• Playbook guidance linked to specific indicators

• Importing devices with IRE-ready mappings and update semantics

• Loading a one-time vendor spreadsheet

• Updating two reference choices

• Bringing in lab test data to a custom table

• Importing devices with IRE-ready mappings and update semantics

• cmdb_ci_service

• cmdb_ci_database

• cmdb_ci_appl

• cmdb_ci_service_auto

• cmdb_ci_database

• Attach custom fields directly on cmdb_ci

• Clone an existing child class and delete unused attributes

• Create a parallel custom base class for the specialization

• Extend a baseline class and inherit attributes

• Extend a baseline class and inherit attributes

• For ad-hoc one-time loads with simple transforms

• When native connectors exist in the Store

• When orchestrating multi-stage pipelines with dependencies

• When you need reconciliation policies

• For ad-hoc one-time loads with simple transforms

Which metric is NOT one of the six core CMDB Health metrics?

• Approvals

• Completeness

• Class Normalization

• Coverage

• Timeliness

• Correctness

• Compliance

• Approvals

• Increase Discovery frequency

• Enable CI autofill on forms

• Configure IRE identifiers properly

• Use the Duplicate CI Remediator with templates

• Configure IRE identifiers properly

• Use the Duplicate CI Remediator with templates

• Problem Manager

• Change Manager

• Service Desk Manager

• Configuration Manager

• Configuration Manager

• Unified Map path search

• De-dup template

• Query Builder with filter Support group is empty

• Discovery IP scan

• Query Builder with filter Support group is empty

• Improve Service Mapping coverage

• Lower staleness threshold

• Disable reconciliation

• Delete all unknown CIs

• Improve Service Mapping coverage

• They are ignored by IRE

• They should be justified by concrete use cases and health KPIs

• They require Discovery credentials

• They must be added on the base CMDB table

• They should be justified by concrete use cases and health KPIs

• Discovery

• Unified Map

• CMDB Health

• Service Mapping

• Service Mapping

• Unlimited custom tables

• Less need for governance

• Skipping discovery forever

• Standardized service modeling across products

• Standardized service modeling across products

• Completeness

• Correctness

• Cost

• Compliance

• Completeness

• Creating service maps

• Exporting CSVs of all tables

• Generating discovery schedules

• Visual comparison of attribute values from multiple data sources

• Visual comparison of attribute values from multiple data sources

• Password resets

• User onboarding

• Change impact analysis

• Faster SLA creation

• Change impact analysis

To avoid technical debt during ingestion, what should you do? 

• Create custom base classes

• Disable reconciliation

• Normalize to OOB classes and use IRE

• Bypass the IRE

• Normalize to OOB classes and use IRE

• Create new classes

• Change reconciliation priorities

• Schedule discovery probes

• Manually merge or delete duplicate CI records

• Manually merge or delete duplicate CI records

• Use Unified Map filters

• Run De-dup Wizard daily

• Configure reconciliation definitions with attribute precedence

• Shorten staleness thresholds

• Configure reconciliation definitions with attribute precedence

• Incident SLAs

• Unified Map filters

• Reconciliation rules per attribute

• Discovery credentials

• Reconciliation rules per attribute

• Correctness scorecards

• Compliance exceptions

• Unified Map

• Completeness scorecards

• Completeness scorecards

• Creating duplicate CIs

• Inaccurate incident SLAs

• Broken ACLs

• Slower UI rendering

• Creating duplicate CIs

• Event Management correlation rules

• Portal theme engine

• Outbound email templating

• Change collision detection

• Event Management correlation rules

• Change collision detection

• Average number of attributes per class

• Counting ACLs on cmdb_ci

• Mapping technology CIs to Business Services

• Number of MID Servers

• Mapping technology CIs to Business Services

• Problem tasks

• Foundations Dashboard

• Change templates

• Wiki pages

• Foundations Dashboard

• Store Business Applications in cmdb_ci_service

• Use cmdb_ci_service_auto for Application Services

• Represent Business Services in cmdb_ci_service

• Represent apps in alm_asset only

• Use cmdb_ci_service_auto for Application Services

• Represent Business Services in cmdb_ci_service

• Service Consumption

• Build and Integrate

• Foundation

• Service Delivery

• Foundation

• Faster upgrades

• Incompatibility with new products

• Less technical debt

• Reduced ability to report at service level

• Incompatibility with new products

• Reduced ability to report at service level

• Staleness

• Orphan

• Audit

• Duplicate

• Staleness

• Discovery credentials used

• Field visibility on forms

• Which CIs appear in the Configuration Item reference field

• User role permissions

• Which CIs appear in the Configuration Item reference field

• Location only

• Assignment group

• Incident priority

• Serial number

• Serial number

• Service Catalog

• Health Inclusion Rules

• Unified Map

• Correctness Top 10

• Health Inclusion Rules

During an audit you must prove that CIs adhere to configuration standards 

Which KPI is key?

• Performance

• Correctness

• Compliance

• Completeness

• Compliance

• Populate CMDB groups

• Schedule discovery scans

• Drive dashboards and reports

• Set ACLs

• Populate CMDB groups

• Drive dashboards and reports

• It matches by identification rules and updates attributes

• It deletes the old record first

• It refuses the update

• It always inserts a new record

• It matches by identification rules and updates attributes

• They define attribute precedence across sources

• They map import fields and can invoke IRE

• They maintain KPI thresholds

• They visualize service maps

• They map import fields and can invoke IRE

• Performance

• Completeness

• Compliance

• Correctness

• Completeness

• Principal class flag

• Lifecycle policy

• Health inclusion rule

• Discovery schedule

• Principal class flag

• Unified Map

• CI Class Manager

• Incident form

• Data Foundations dashboard

• CI Class Manager

A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify that any data which is no longer useful or applicable is removed 

Which governance management tool will accomplish this?

• CMDB Health Dashboard

• CMDB Data Manager

• De-duplication Templates

• CI Class Manager

• CMDB and CSDM Data Foundations Dashboard

• CMDB Data Manager

• Archive

• Retire

• De-duplication

• Reconciliation

• Archive

• Retire

A CMDB Administrator wants to educate the team on the various actions that can be performed within the CMDB Workspace

What actions can be initiated from the CMDB Workspace? (Choose 2)

• Create a CMDB Data Manager certification policy

• Remediate duplicate CI records

• Execute ServiceNow Discovery

• Create a new CMDB class

• Create a CMDB Data Manager certification policy

• Remediate duplicate CI records

A CMDB Administrator changes the query for the SCCM Service Graph Connector 

What is the impact of this change?

• Any updates for the SCCM Service Graph Connector will be skipped during the upgrade

• Any Scheduled Jobs for the SCCM Service Graph Connector will need to be configured

• The Data Source for the SCCM Service Graph Connector will be marked as Inactive

• Any updates for the SCCM Service Graph Connector will be skipped during the upgrade

• Be marked as inactive

• Be fully operational and in use

• Be retired and in end of life

• Be marked as critical

• Be retired and in end of life

A CSDM Data Manager needs metrics on the alignment of product models locations and business units with best practices

Which tab in the CSDM Data Foundations Dashboard provides this information?

• Foundation

• Walk

• Crawl

• Run

• Fly

• Foundation

User endpoint devices are imported into the CMDB and populate the Assigned to field on the Computer CI 

The Asset team wants the Assigned to field populated on the related Asset automatically 

What action achieves this?

• Hide the Assigned to field on the asset and dot-walk from CI

• Use the Asset-CI Field Mapping module to create a new rule

• Configure a business rule on the computer table to update the asset

• Configure a business rule on the computer table to update the asset

A CMDB Administrator wants to ensure short-lived CIs not discovered in the past week are removed

 After retiring the CI records which recommended action should they take?

• Create a business rule

• Create a scheduled job

• Create a delete policy

• Create a delete policy

A CMDB Administrator group wants task notifications when Support Group or Managed By Group fields are missing on operational Linux servers 

Which modules can be leveraged?

• Technical Service Offerings and Dynamic CI groups

• CI Class Manager and Health Preferences

• Dynamic CI groups and CMDB groups

• CMDB Workspace and Scheduled Jobs

• CI Class Manager and Health Preferences

A CMDB Administrator creates a query using CMDB Query Builder to display operational CIs belonging to a specific application service

Which steps achieve this?

• Add Application Service and Configuration Item classes configure relationship add columns run query

• Add Application Service and Configuration Item classes configure relationship filter operational status run query

• Add Business Application Application Service Configuration Item configure relationship filter run query

• Add Application Service and Configuration Item classes configure relationship filter operational status run query

Multiple data sources update the CMDB A high priority source stops updating Which configuration allows a lower priority source to update records after inactivity?

• Reconciliation Rules

• Identification Rules

• Health Inclusion Rules

• Data Refresh Rules

• Data Refresh Rules

A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard Correctness Scorecard 

What is the default duration?

• 7 days

• 60 days

• 30 days

• 24 hours

• 60 days

A healthy CMDB integrates discovered infrastructure references non-discoverable data and uses Service Mapping 

How will this enhance change management? (Choose 2)

• Enables auto population of assignment group routing

• Provides insight into potential impact of the change

• Ensures no change ever causes downtime

• Automatically schedules changes without approval

• Enables auto population of assignment group routing

• Provides insight into potential impact of the change

A CMDB Administrator has a report listing services without an owner 

Which governance process play prevents recurrence?

• Make Owned by mandatory

• Set default Service Owner value

• Make Managed by mandatory on all CIs

• Make Owned by mandatory

A CMDB Administrator is creating documentation including attributes IRE rules and suggested relationships 

Which central location is used?

• CMDB Workspace

• CI Identifiers

• CMDB Data Manager

• CI Class Manager

• CI Class Manager

• CMDB Query Builder

• Saved queries window on the CMDB 360 tab

• Coverage window on CMDB 360 tab

• Saved queries window on the Insights tab

• Saved queries window on the CMDB 360 tab

A CMDB Configuration Manager sets a Data Manager certification filter on servers where OS contains Server or Linux 

Which operating systems are affected? (Choose 2)

• AIX

• Windows Server 2022 Datacenter

• Linux CentOS

• Windows 2019 Datacenter

• Windows Server 2022 Datacenter

• Linux CentOS

A Configuration Manager needs to restrict classes available in a CI reference field on an incident form

How are Principal Classes set?

• Principal Class checkbox in CI Class Manager Attributes tab

• Principal Class checkbox in CMDB Workspace

• Principal Class attribute on the CI

• Principal Class checkbox in CI Class Manager Basic Info tab

• Principal Class checkbox in CI Class Manager Basic Info tab

• Visibility to an application and the host it is installed on

• Map nodes can be filtered based on user preferences

• Map can be zoomed in and out

• Number of levels displayed on map can be modified

• Visibility to an application and the host it is installed on

• Map nodes can be filtered based on user preferences

A CMDB Administrator enables Life Cycle Sync in CSDM life cycle field mappings 

What is the next step?

• Resolve incomplete field mappings in the Discrepancy Report

• Activate the CSDM Life Cycle field mappings

• Fix incorrect values in Life Cycle Stage

• Resolve incomplete field mappings in the Discrepancy Report

CMDB 360 must analyze CI data 

What must be true?

• Reconciliation rules must be configured

• CI data must come from Service Graph Connector

• CI data must go through the IRE

• ServiceNow Discovery must populate the data

• CI data must go through the IRE

• Main Record

• Principal Class

• Independent

• Extensible

• Principal Class

A Windows server is reclassified from cmdb_ci_server to cmdb_ci_win_server through IRE 

What process occurred?

• Class Downgrade

• Class Switch

• Class Change

• Class Upgrade

• Class Switch

• Gain visibility and control

• Assist integration choices

• Reduced hardware costs

• Enhanced Service Management operations

• Gain visibility and control

• Assist integration choices

• Walk

• Run

• Crawl

• Fly

• Fly

A CMDB Administrator must define a new CI class for a new equipment type 

What action ensures proper CMDB integration?

• Create a class in CI Class Manager with proper inheritance

• Create a class without inheritance

• Modify an existing CI class

• Use Service Catalog

• Create a class in CI Class Manager with proper inheritance

• Performs discovery data collection

• Integrates third-party data into CMDB or other tables

• Uses the IRE to process and integrate data

• Imports SCCM data directly

• Integrates third-party data into CMDB or other tables

• Uses the IRE to process and integrate data

• Agent Client Collector

• IntegrationHub ETL

• Import Sets

• Service Graph Connectors

• Service Graph Connectors

• Compliance

• Correctness

• Completeness

• Correctness

Two CIs are imported 

• CI1 matches name 
• CI2 matches IP address 

Based on identification rules which occurs?

• CI1 inserts new CI2 updates existing record

• CI1 and CI2 both insert new

• CI1 and CI2 both update existing records

• CI1 updates existing record CI2 inserts new

• CI1 inserts new CI2 updates existing record

A CMDB Administrator wants to run a playbook from the Data Foundations Dashboard

What documentation does a playbook provide? (Choose 2)

• Root Cause

• Problem Analysis

• Automated Remediations

• Problem Overview

• Root Cause

• Automated Remediations

A CMDB Administrator knows the CMDB Data Foundation Dashboard is used to monitor and improve data quality 

What is a benefit of this dashboard?

• Provides key health related metrics to make decisions

• Provides the ability to resolve certification policy tasks

• Provides the ability to configure health-related metrics

• Provides key health related metrics to make decisions

• To populate the CMDB from multiple data sources

• To identify CI attributes from multiple data sources

• To ingest data from multiple data sources using Service Graph Connectors

• To ingest data from multiple data sources using Import Sets

• To identify CI attributes from multiple data sources

The Configuration Management team wants to confirm that all servers in the CMDB actually exist in the data center 

Which CMDB Data Manager policy type would they create?

• Delete

• Retire

• Attestation

• Certification

• Archive

• Attestation

A CMDB Administrator has many similar de-duplication tasks that must be remediated in bulk 

How can this be achieved?

• Configure and run a custom de-duplication background script

• Utilize the Duplicate CI Remediator Wizard

• Create de-duplication tasks manually

• Create and run a de-duplication template

• Create and run a de-duplication template

• Important actions tile under the Home tab

• CMDB feature adoption tile under the Insights tab

• Total status tile under the My Work tab

• Total status tile under the My Work tab

• glide.identification_engine.multisource_enabled

• glide.identification_engine.multisource.query.max.limit

• glide.identification_engine.multisource_cmdb_ci_enabled

• glide.identification_engine.multisource_non_cmdb_ci_enabled

• glide.identification_engine.multisource_enabled

A CMDB Administrator imported data using a Service Graph Connector and wants to review field-to-field mappings

Which feature shows this?

• IntegrationHub

• IntegrationHub ETL

• CMDB Integrations Dashboard

• CMDB Integrations Dashboard

• Offers remediation templates to improve poorly performing metrics

• Offers automated scripts to resolve poorly performing metrics

• Offers remediation options to address and improve poorly performing metrics

• Offers insight into downstream impacts of poorly performing metrics

• Offers remediation options to address and improve poorly performing metrics

• Offers insight into downstream impacts of poorly performing metrics

CI Class Manager shows Managed by Group = Enterprise IT Services 

Technical Service Offering shows Managed by Group = Windows Support 

What will the Managed By Group be for the CI?

• Change Management Team

• Enterprise IT Services

• Windows Support

• Windows Support

The Unique Locations result percentage is low 

What does the playbook recommend?

• Use Duplicate CI Remediator

• Retain location matching naming convention and delete duplicate

• Review both locations update CIs with correct location and delete duplicate

• Keep both locations

• Review both locations update CIs with correct location and delete duplicate

• Activate business rule to update CI fields on asset changes

• Activate business rule to update Asset fields on CI changes

• Run scheduled jobs during off hours

• Ensure one-to-one physical mapping

• Activate business rule to update CI fields on asset changes

• Activate business rule to update Asset fields on CI changes

• Assignment Group

• Change Group

• Managed by Group

• Assigned to

• Support Group

• Change Group

• Scripted queries

• Encoded queries

• Tag-based queries

• Saved queries

• Encoded queries

• Tag-based queries

• Narrow scope of CIs included in identification

• Reduce data ingested into CMDB

• Reconcile specific attributes based on sources

• Narrow scope of CIs included in identification

A health organization must track regulated patient data and its relation to Business Applications 

What does CSDM recommend?

• Create an Information Object and relate it to the Business Application

• Create fields on Business Application record

• Classify database data and map relationships

• Create an Information Object and relate it to the Business Application

A data center wants to confirm servers exist 

Which Data Manager policy type is used?

• Certification

• Promotion

• Verification

• Attestation

• Attestation

• cmdb_ci

• u_cmdb_ci

• u_ci_cmdb

• ci_cmdb

• u_cmdb_ci

• Correlation of alerts to knowledge base articles

• Mapped services provide visibility to business impact of alerts

• Binding of alerts to specific CIs

• Mapped services provide visibility to users consuming the service

• Mapped services provide visibility to business impact of alerts

• Binding of alerts to specific CIs

• CI Identifiers module

• API Integrations

• IRE Application

• CI Class Manager

• CI Identifiers module

A hospital creates a catalog item for scheduling CT scans 

Which CSDM domain should it map to?

• Service Consumption

• Foundation

• Build and Integration

• Design and Planning

• Service Consumption

• Foundation

• Build and Integration

• Design and Planning

• Service Consumption

• Service Delivery

• Design and Planning

• last_discovery

• sys_created_on

• last_modified

• first_discovered

• sys_updated_on

• last_discovery

• Application Owner Application Service Owner

• Business Service Manager Technology Service Owner

• Customer Service Manager Infrastructure Manager

• Business Service Manager Technology Service Owner

• Automatically fix issues

• Help analyze and fix issues

• Automatically track issues and output metrics

• Help analyze and fix issues

• Use scheduled import from external source

• Use Reconciliation Engine

• Create new CI class

• Use scheduled import from external source

• Attributes

• Overview

• Application services

• Related items

• Related items

A Service Portfolio Manager wants to map dependencies between Business Service Offerings and Application Services 

Which CSDM stage does this occur?

• Run

• Fly

• Walk

• Foundation

• Crawl

• Walk

• Completeness

• Compliance

• Correctness

• Completeness

• Configuration Manager

• CMDB Architect

• Service Owner

• IT Asset Manager

• Configuration Manager

• CMDB Workspace

• CMDB Health Dashboard

• CMDB Data Foundation Dashboard

• CMDB Data Manager

• CMDB Data Foundation Dashboard

• Business Capability

• API Component

• Information Object

• Data Classification

• Information Object

Where can a CMDB Data Manager create, publish, and manage lifecycle policies?

• CI Class Manager

• CMDB Workspace Management tab

• CMDB Workspace CMDB 360 tab

• Service Operations Workspace

• CMDB Workspace Management tab

A CMDB Administrator needs to import external data without bypassing the Identification and Reconciliation API 

What method should be used?

• IntegrationHub ETL

• Table API REST or SOAP

• Import Sets and Transform Maps

• Import Sets and Transform Maps

Apache Web Server identification rule uses Class Configuration file and Version attributes 

After an upgrade and rediscovery 

What happens?

• Duplication error occurs

• Existing Apache CI reconciled and version updated

• CI is reclassified

• New Apache CI created

• Existing Apache CI reconciled and version updated

• Approval group

• Assignment group

• Managed by group

• Change group

• Change group

A platform owner needs to map production monitoring systems to a CSDM domain 

Which domain is used?

• Service Consumption

• Service Delivery Manage Technical

• Foundation

• Build and Integration

• Design and Planning

• Service Delivery Manage Technical

• Asset lifecycle compliance tracking

• SecOps understanding operational risk in Business Application context

• Business service impact analysis

• Event Operations automation

• SecOps understanding operational risk in Business Application context

• Retire

• Attestation

• Certification

• Delete

• Attestation

• Assign priority to sources in reconciliation rules

• Assign run order in identification rules

• Configure data refresh rules

• Manually run sources

• Assign priority to sources in reconciliation rules

• Dot walk field from CI

• Business rule updating Asset from CI

• Asset CI Field Mapping module

• Business rule updating Asset from CI

• onAfter

• onBefore

• onStart

• onComplete

• onBefore

• One-to-many

• Many-to-one

• Many-to-many

• One-to-one

• One-to-many

• Correctness

• Compliance

• Completeness

• Correctness

Some steps need to be taken to transition from using different status attributes in the CMDB to life cycle objects. 

Drag and drop the object/attributes to the description. 

• This is a record attribute that reflects a sub-level state of the life cycle

• life_cycle_mapping

• This table is pre-populated with mappings for legacy status values based on its table, to the best-fit CSDM life-cycle value pair

• life_cycle_stage

• This is a record attribute that reflects a meta-level state of the life cycle

• life_cycle_object

• __EMPTY__

• life_cycle_stage_status

• Automating change impact analysis using relationships

• Hiding the CI field to simplify forms

• Publishing an internal wiki page about CMDB

• Embedding CI lookups in IPC forms and automation

• Automating change impact analysis using relationships

• Embedding CI lookups in IPC forms and automation

• Tie CI usage with required CI references

• Disable free text categorization on incidents

• Migrate all assets into the CMDB

• Publish a schema map to Confluence

• Tie CI usage with required CI references

• Classes not enabled for Discovery

• Missing required attributes

• Incorrect relationship cardinalities

• Fields not meeting regex/value policies

• Incorrect relationship cardinalities

• Fields not meeting regex/value policies

• Tier-1 Service Desk

• External auditors

• Enterprise Architects

• Configuration Manager Process Owner

• Enterprise Architects

• Configuration Manager Process Owner

• Including serial number or GUID

• Combining multiple identifiers

• Using FQDN

• Matching only on display name

• Matching only on display name

Which artifact best captures allowed classes, required attributes, and relationship rules for a given use case?

• CMDB data model design document

• Incident knowledge article

• Change model

• CAB minutes

• CMDB data model design document

You need to prevent non-standard values for ‘Operational status’. 

What’s the right control?

• Free-text string with UI Policy

• Use choice list constraints and compliance policy checks

• Allow any value and clean monthly

• Hide the field from forms

• Use choice list constraints and compliance policy checks

• Configuring identifiers

• Creating transform maps

• Editing class hierarchy

• Visualization of a CI and its related CIs

• Visualization of a CI and its related CIs

• Scheduling of Discovery

• Voice-to-text incident creation

• Ad-hoc, plain-English retrieval of saved graph queries

• Regex validation of attributes

• Ad-hoc, plain-English retrieval of saved graph queries

• Export to CSV and join in Excel

• Use ‘contains’ operators on text attributes

• Traverse upstream and downstream relationships

• Filter by relationship type and direction

• Traverse upstream and downstream relationships

• Filter by relationship type and direction

• Time-series of discovered vs. expected CIs per class

• Stacked bar of incidents by category

• Pie chart of CI counts by class

• List of orphan CIs

• Time-series of discovered vs. expected CIs per class

You need to represent Docker hosts and their Linux distribution details. Where should OS attributes live to maximize reuse across subclasses?

• On cmdb_ci_computer (parent), inheritable by child classes

• On an Asset table record and synced one-way

• On cmdb_ci_docker_host (child) only

• On cmdb_ci (root), duplicated to all descendants

• On cmdb_ci_computer (parent), inheritable by child classes

Which IRE capability prevents duplicate CIs when importing from multiple authoritative sources?

• CI Class Manager ‘Lock class’ feature

• Identification rules with reconciliation precedence

• Discovery schedule concurrency control

• MID Server selection rules

• Identification rules with reconciliation precedence

• Only when Discovery is not licensed

• When the class has no identifiers

• For stakeholder 360° view with source + quality badges

• Only in non-production to reduce performance impact

• For stakeholder 360° view with source + quality badges

• Use an OOTB type if it fits; otherwise, add one new central type

• Add a bespoke type per pair of classes to keep semantics local

• Model with a string attribute instead of relationships

• Avoid relationships; rely on Query Builder joins

• Use an OOTB type if it fits; otherwise, add one new central type

Where is the best place to store ‘Managed by group’ for servers?

• On the asset only and let users infer

• As a discoverable attribute via Discovery probes

• As a non-discoverable attribute on the server CI class

• On the user (sys_user) record as a reference back

• As a non-discoverable attribute on the server CI class

You must reclassify 500 VMs from ‘Server’ to ‘Linux Server’. 

Which approach is most controlled?

• Bulk update the ‘sys_class_name’ via list

• Delete and recreate as Linux Server with import

• Use CI Class Manager reclassification with health guards

• Map a transform to overwrite class on load without testing

• Use CI Class Manager reclassification with health guards

Which statement about Business Application vs Application Service is correct?

• Business Application should be created per environment (e.g., Dev/Prod)

• Both are operational CIs used in Incident/Change

• Business Application is portfolio inventory; Application Service is an operational CI instance

• Application Service holds meta-data; Business Application is discoverable bits

• Business Application is portfolio inventory; Application Service is an operational CI instance

A schema map shows a child class with many added attributes that are identical to the parent. 

What is the likely anti-pattern?

• Use of dynamic CI groups

• Improper relationship cardinality

• Missing identifier rules

• Attributes defined at too deep a level causing duplication

• Attributes defined at too deep a level causing duplication

• Lifecycle stage/status, location, assignment/support groups

• Change approver and business owner email

• Warranty expiry and rack unit height

• Monitor name and runbook wiki link

• Lifecycle stage/status, location, assignment/support groups

• Discovery schedule with CSV probe

• Service Mapping with tag-based entry points

• IH ETL with staged loads and reference creation

• Direct import set with onCreate script only

• IH ETL with staged loads and reference creation

Which two capabilities directly reduce duplicate CIs during ingestion? (Select 2)

• Timed imports during off-hours

• Strong identifiers (e.g., serial+FQDN)

• IRE reconciliation precedence

• Mid Server load balancing

• Strong identifiers (e.g., serial+FQDN)

• IRE reconciliation precedence

You must populate ‘Managed by group’ on 20k servers from a CSV. 

Which approach minimizes technical debt?

• Create a free-text field and let agents type it during incidents

• Use Data Manager with a certification policy

• Add a custom probe to Discovery to guess groups

• Hard code the value in a business rule on insert

• Use Data Manager with a certification policy

• Service Graph connectors for observability/dev tools

• Dynamic CI Group imports

• Manual updates by service owners

• Application file inventory via Discovery patterns

• Service Graph connectors for observability/dev tools

• Application file inventory via Discovery patterns

Tag-based Service Mapping is appropriate when?

• Cloud tags reliably denote entry points and ownership

• You only have on-prem with no HTTP/S endpoints

• Noone can provide service owners

• You lack any tagging standards

• Cloud tags reliably denote entry points and ownership

Agent Client Collector (ACC) adds which ingestion advantage over agentless discovery?

• Network topology mapping

• Faster ping sweeps

• Noinstallation effort

• Software utilization metrics per endpoint

• Software utilization metrics per endpoint

• Disable IRE to allow hard deletes

• Use Data Manager retirement policies

• Delete directly from cmdb_ci via scheduled job

• Rely on users to close incidents referencing them

• Use Data Manager retirement policies

• Manual updates by Tier-1 agents

• Choice lists localized per team

• Reference to foundational data (users, groups, locations)

• Consistent identifiers/keys across sources

• Reference to foundational data (users, groups, locations)

• Consistent identifiers/keys across sources

• Temporarily disable class hierarchy enforcement during processing

• Transform Map sets sys_class_name and validates allowed classes

• Allow IRE to infer sys_class_name from attributes and validate outcome

• Let users reclassify post-load via list edit

• Transform Map sets sys_class_name and validates allowed classes

You must enrich servers with ‘Support group’ from a CSV keyed by serial number. 

Which field should be the join key in the transform?

• Serial number

• Manufacturer

• Display name

• Location

• Serial number

Which discovery pattern choice best maps a three-tier web app for Application Services?

• Dependency View approximations from incidents

• Manual creation of relationships on the Business Application

• Top-down mapping from entry URL to app/mid tiers and DB

• Horizontal discovery only on subnets

• Top-down mapping from entry URL to app/mid tiers and DB

Which dashboard primarily helps identify missing required attributes across classes?

• Query Builder

• Unified Map

• CMDB and CSDM Data Foundations Dashboard

• CMDB Health Dashboard

• CMDB Health Dashboard

What governance artifact defines who owns data quality for each class?

• CAB calendar

• Incident priority matrix

• RACI

• Service catalog taxonomy

• RACI

• Duplicates, Orphans, Staleness

• Compliance exceptions only

• Audit pass rate only

• Required, Recommended

• Duplicates, Orphans, Staleness

To auto-populate L2 relationships for services discovered in cloud tags, you should use…

• CMDB Health inclusion rules

• Tag-based Service Mapping

• Duplicate CI Remediator

• CMDB Data Manager

• Tag-based Service Mapping

Which dashboard provides playbooks to remediate data issues quickly?

• CMDB & CSDM Data Foundations

• Incident Overview

• Service Portfolio

• Change Calendar

• CMDB & CSDM Data Foundations

• Out-of-box integrations to 3rd-party sources

• Incremental transforms in Update Sets

• Visual dependency maps

• Managing CMDB Health KPIs

• Out-of-box integrations to 3rd-party sources

Tag-based and ML-powered mapping are capabilities of…

• Service Mapping

• Unified Map

• CMDB Health

• Discovery

• Service Mapping

• Only during audits

• As a post-ingest enrichment step

• Never

• Only by Discovery

• As a post-ingest enrichment step

Which capability of CMDB 360/multi-source CMDB is most valuable during a data conflict investigation?

• Visual comparison of attribute values from multiple data sources

• Exporting CSVs of all tables

• Generating discovery schedules

• Creating service maps

• Visual comparison of attribute values from multiple data sources

• Create custom base classes

• Disable reconciliation

• Normalize to OOB classes and use IRE

• Bypass the IRE

• Normalize to OOB classes and use IRE

How does IRE prevent duplicates at insert time?

• ByACLs

• ByUnified Map constraints

• Bystaleness audits

• By running identification rules before insert

• By running identification rules before insert

Who typically owns CMDB governance and policies?

• CMDB Manager/Administrator

• Service Desk Agent

• Request Fulfillment Manager

• End User

• CMDB Manager/Administrator

• Service Delivery

• Ideation & Strategy

• Build & Integration

• Design & Planning

• Ideation & Strategy

Which workspace centralizes CMDB Health, Data Manager, and remediation tasks?

• Incident Workspace

• CMDB Workspace

• Change Workspace

• App Engine Studio

• CMDB Workspace

• Use a dynamic CI group instead

• Store it as a Business Application

• Create a brand-new top table

• Extend the closest OOB class and use IRE

• Extend the closest OOB class and use IRE

• Software usage and real-time endpoint config

• Only discovery schedules

• Only virtual topology

• Only network routes

• Software usage and real-time endpoint config

• Create ACLs

• Schedule Discovery

• Change identifiers

• Build custom reports and filters

• Build custom reports and filters

You need to expose a new attribute to IRE matching for a child class. 

What should you configure?

• A health inclusion rule

• A duplicate remediation template

• An identification rule entry for that class

• A reconciliation job

• An identification rule entry for that class

• Service Consumption

• Service Delivery

• Foundation

• Design & Planning

• Service Consumption

• Service Mapping

• ServiceNow Discovery

• IntegrationHub ETL

• Agent Client Collector (ACC)

• ServiceNow Discovery

• Dependency view (Unified Map)

• Transform Map

• Health Inclusion Rules

• De-dup Wizard

• Dependency view (Unified Map)

• Outer relationship hops

• Regex filters

• Saved report schedules

• Strict inner joins only

• Outer relationship hops

• Email the JSON

• Save it as a CMDB Saved Query and share via role

• Paste into a wiki

• Send a screenshot

• Save it as a CMDB Saved Query and share via role

You need a one-click overview of a CI’s source systems and quality badges. 

What feature do you open?

• Incident module ‘View CI’

• CMDB 360/multi-source CMDB view

• Discovery Status Form Related Links: ‘Show XML’

• CMDB 360/multi-source CMDB view

Which statement aligns with CSDM guidance on services?

• Business and Technology Services are single-level service types used operationally

• Business Application is used in Incident and Change Management

• Application Service is not an operational Configuration Item

• Business Service should be a hierarchy of multiple layers

• Business and Technology Services are single-level service types used operationally

• Create separate Business Applications per environment; keep one Appli cation Service

• Use one Application Service with a string field for environment

• Create separate Application Services per environment; keep one Business Application

• Put environments only on assets

• Create separate Application Services per environment; keep one Business Application

• Relate Business Application directly to servers only

• Only via tags, not relationships

• Make Business Service a child of Application Service

• Relate Application Service as ‘Depends on’ for the Business Service

• Relate Application Service as ‘Depends on’ for the Business Service

• Multiple Application Services, possibly hierarchical per entry points

• Only assets, not CIs

• One Business Service with no relationships

• One Application record with many attributes

• Multiple Application Services, possibly hierarchical per entry points

A service outage occurs. 

Which CMDB-driven artifact should change managers use to assess blast radius?

• Dependency view of the targeted CI(s)

• Discovery schedule

• Incident work notes

• List of assets by vendor

• Dependency view of the targeted CI(s)

• Ideation & Strategy domain

• Elimination of Business Apps

• Removal of Service Delivery

• Abandonment of relationships

• Ideation & Strategy domain

Which outcome is most improved by accurate CI relationships?

• Printer availability

• User permission grants

• Email delivery speed

• MTTR for incidents

• MTTR for incidents

Which tool lets you create drag-and-drop multi-table CI queries?

• Discovery Admin

• Unified Map

• Transform Maps

• CMDB Query Builder

• CMDB Query Builder

Which workspace tool lets you view and edit CMDB class hierarchy, attributes, and rules in one place?

• CMDB Query Builder

• Discovery Schedule

• CI Class Manager

• Unified Map

• CI Class Manager

During an audit, you must evidence that CIs adhere to configuration standards. Which KPI is key?

• Completeness

• Performance

• Correctness

• Compliance

• Compliance

• Build service maps

• Create discovery schedules

• Retire/archive/delete CIs based on rules

• Assign managed by groups

• Retire/archive/delete CIs based on rules

• Orchestration activities

• Direct insert to target tables

• Manual entry on CI forms

• Import Sets + Transform Maps (using IRE)

• Import Sets + Transform Maps (using IRE)

Where would you set a Managed by group for all CIs of the same class?

• CMDB Data Manager

• Incident form

• CI Class Manager

• Unified Map

• CI Class Manager

When mapping CIs to CSDM, who are key stakeholders to involve? (Choose 3)

• Architecture team

• Service owners

• CMDB governance

• Random end users

• Architecture team

• Service owners

• CMDB governance

• Create suggested relationships

• Run CMDB Health KPIs

• Edit class attributes

• Set identification rules

• Create suggested relationships

• Edit class attributes

• Set identification rules

You need to see which discovery source last updated a particular attribute on a CI. Which feature helps most?

• Discovery status page

• CI Class Manager

• CMDB Health Dashboard

• CMDB 360

• CMDB 360

• Attestation policy

• Transformation policy

• Audit policy

• Lifecycle Retire policy

• Attestation policy

• Consider IRE/reconciliation impacts

• Prefer adding them on the base CMDB table

• Add only when they support a defined use case/KPI

• Document their purpose and owners

• Consider IRE/reconciliation impacts

• Add only when they support a defined use case/KPI

• Document their purpose and owners

• MID Server logs

• ETL pipelines

• Intelligent Search (NLQ)

• Update Sets

• Intelligent Search (NLQ)

• Service Consumption

• Service Delivery

• Ideation & Strategy

• Foundation

• Service Delivery

Which CMDB feature lets you mark a class so its records appear by default in the CI field on incidents/changes?

• Discovery schedule

• Principal class flag

• Lifecycle policy

• Health inclusion rule

• Principal class flag

Which is the best way to find ‘Windows servers running unsupported antivirus’?

• ETL batch size tuning

• CMDB Query Builder with class filters and attribute conditions

• Unified Map node colors

• Discovery IP sweeps only

• CMDB Query Builder with class filters and attribute conditions

• Schedule probe runs

• Set user ACLs

• Feed dashboard widgets/reports

• Populate dynamic CI groups

• Feed dashboard widgets/reports

• Populate dynamic CI groups

• Resolving duplicates

• Fixing orphaned records

• Creating more custom attributes

• Reducing staleness

• Resolving duplicates

• Fixing orphaned records

• Reducing staleness

• Consistent modeling across products enabling OOTB value

• Eliminates need for CMDB Health

• Requires only custom tables

• Removes requirement for Discovery

• Consistent modeling across products enabling OOTB value

Which is the most appropriate tool to list datacenters with no CIs attached’?

• Unified Map

• Portal search

• Discovery Schedule

• CMDB Query Builder

• CMDB Query Builder

• It configures user roles

• It builds relationships and service topologies from entry points down

• It is primarily for CSV ingestion

• It sets CMDB KPIs

• It builds relationships and service topologies from entry points down

• Change approvals

• Discovering network gear via SNMP only

• Endpoint software usage and configuration details

• MID Server installation

• Endpoint software usage and configuration details

Who should own CMDB governance and policy approvals?

• Any end user

• Only network admins

• CMDB Manager/Steering Board

• Only service desk supervisors

• CMDB Manager/Steering Board

• Never-these are optional

• Only during Discovery scans

• Only at audit time

• As a post-ingest enrichment step

• As a post-ingest enrichment step

• Assignment group

• Incident number

• Change state

• Serial number

• Serial number

• Service Consumption

• Design & Planning

• Build & Integration

• Foundation

• Service Consumption

• Compliance KPI/Audits

• Correctness KPI

• Completeness KPI

• Unified Map

• Compliance KPI/Audits

Which outcome often results from integrating CMDB with Event Management?

• Default ACL expansion

• Better alert correlation using service context

• New MID Server creation

• Automatic payroll updates

• Better alert correlation using service context

Tag-based discovery of cloud services is a capability of?

• Unified Map

• Service Mapping

• Discovery only

• CMDB Health

• Service Mapping

• Put service data on non-CMDB tables

• Disable IRE to speed imports

• Favor custom base tables for flexibility

• Avoid creating custom classes whenever an OOB class fits

• Avoid creating custom classes whenever an OOB class fits

• Extend an appropriate OOB class

• Disable reconciliation entirely

• Create a new base table

• Use a custom app table unrelated to CMDB

• Extend an appropriate OOB class

• Define identification rules

• Create import transforms

• Explore dependencies and impact paths

• Configure reconciliation

• Explore dependencies and impact paths

• Health Inclusion Rules

• MID Server log viewer

• Dependency view (impact analysis)

• Transform map test load

• Dependency view (impact analysis)

• Ideation & Strategy

• Design & Planning

• Build & Integration

• Service Delivery

• Service Delivery

• They determine which classes count toward Health KPIs

• They configure Unified Map views

• They control discovery scan ranges

• They set IRE identifiers

• They determine which classes count toward Health KPIs

• Reconciliation policy

• Lifecycle Delete policy

• Audit policy

• Attestation policy

• Attestation policy

Which tool offers guided playbooks to fix common CMDB data issues?

• Discovery Admin Workspace

• Service Catalog

• CMDB & CSDM Data Foundations Dashboards

• Update Sets

• CMDB & CSDM Data Foundations Dashboards

• Prioritize data sources that can update attributes

• Run Discovery more often

• Attach incidents to CIs

• Auto-create business services

• Prioritize data sources that can update attributes

What advantage do Foundations dashboards provide over ad-hoc reporting?

• Better SNMP coverage

• Automatic discovery

• Faster MID Server installs

• Opinionated KPIs and guided remediation

• Opinionated KPIs and guided remediation

Which dashboard should you consult to see which classes most impact Correctness?

• CMDB Health Dashboard Top 10

• Unified Map

• Discovery Admin Service Operations Workspace

• CMDB Health Dashboard Top 10

• Start with Fly to cover all Foundation

• Run first for quick wins

• Only Walk then Run

• Crawl- Walk- Run- Fly

• Crawl- Walk- Run- Fly

• Run orchestration playbooks

• Extract/Transform/Load structured external data into CMDB

• Define principal classes

• Visualize dependencies

• Extract/Transform/Load structured external data into CMDB

• When analyzing per-source attribute values and lineage

• When tracing dependency paths

• When building change risk views

• When visualizing real-time service impact

• When analyzing per-source attribute values and lineage

• Lower license costs automatically

• Automated impact correlation and faster triage

• Noneed for change approvals

• Fewer users

• Automated impact correlation and faster triage

• Runs natural language queries

• Sets lifecycle policies

• Builds business service topologies and relationships

• Creates reconciliation definitions

• Builds business service topologies and relationships

• Lifecycle policies

• Defined ownership

• Regular health reviews

• Ad-hoc manual updates

• Lifecycle policies

• Defined ownership

• Regular health reviews

• All changes last month

• Discovery IP ranges

• Top 10 impact by KPI in CMDB Health

• All incidents by CI

• Top 10 impact by KPI in CMDB Health

• Health Inclusion Rules

• Transform Map

• Unified Map

• Query Builder

• Unified Map

• More incident categories

• Governance processes, ownership, and regular remediation

• Bigger MID servers

• Manual data entry

• Governance processes, ownership, and regular remediation

• Identifier tree

• Lifecycle view

• Dependency view

• Reconciliation sheet

• Dependency view

• Orphan

• Staleness

• Audit

• Duplicate

• Orphan

• Foundation

• Service Consumption

• Design & Planning

• Service Delivery

• Design & Planning

• Define identifiers

• Visualize dependencies and explore impact paths

• Design class hierarchy

• Set lifecycle rules

• Visualize dependencies and explore impact paths

• Query Builder only

• Unified Map filters

• Discovery credentials

• Data Manager policies

• Data Manager policies

Which tool highlights which classes most affect Completeness KPI?

• Unified Map

• CMDB Health Top 10

• Change workspace

• Discovery Dashboard

• CMDB Health Top 10

• Discovery

• Service Catalog

• Intelligent Search

• Query Builder only

• Intelligent Search

• Cost

• Correctness

• Compliance

• Completeness

• Correctness

• Compliance

• Completeness

Which team is BEST suited to approve lifecycle delete policies?

• All end users

• CMDB governance board

• Only service desk

• Only network team

• CMDB governance board

• Disable the IRE

• Avoid OOB tables

• Leverage OOB classes and extend only as needed

• Use bespoke base tables

• Leverage OOB classes and extend only as needed

• Assign incidents

• Automate scheduled duplicate resolution

• Populate non-discoverable fields

• Visualize relationships

• Automate scheduled duplicate resolution

• They create business services

• They define uniqueness keys

• They map fields and can call IRE

• They schedule Discovery

• They map fields and can call IRE

• Service Mapping

• Incident Workspace

• Duplicate CI Remediation Wizard

• Unified Map

• Duplicate CI Remediation Wizard

• Reducing CI reference ACL scopes

• Increasing MID Server thread count

• Adding more relationship types

• Defining and running configuration audits

• Defining and running configuration audits

• Lower the KPI threshold

• Populate Support/Managed by groups

• Exclude the class from inclusion rules

• Define mandatory/recommended fields per class

• Populate Support/Managed by groups

• Define mandatory/recommended fields per class

Which tool provides guided steps/playbooks to fix common CMDB issues?

• MID Server Dashboard

• ACL Editor

• CMDB & CSDM Data Foundations Dashboards

• Discovery Schedule

• CMDB & CSDM Data Foundations Dashboards

• Set class principal flags

• Build repeatable pipelines from external sources into CMDB

• Run real-time orchestration on CIs

• Render dependency maps

• Build repeatable pipelines from external sources into CMDB

Which rule prevents a low-priority source from updating the serial_number field on servers?

• Transform map coalesce

• ACL rule

• Data policy

• Reconciliation definition

• Reconciliation definition

• Recommended

• Duplicate

• Audit

• Orphan

• Orphan

• Direct insert to cmdb_ci

• Manual entry into forms

• ETL that bypasses IRE

• Import Set + Transform Map that writes via IRE

• Import Set + Transform Map that writes via IRE

Which tool schedules and runs bulk duplicate resolution based on matching rules?

• Unified Map

• De-duplication templates

• Duplicate CI Remediator (wizard)

• CI Class Manager

• De-duplication templates

• Compliance

• Duplicate

• Completeness

• Staleness

• Staleness

• Foundation- Crawl- Walk- Run- Fly

• Walk only

• Run first for speed

• Skip to Fly stage

• Foundation- Crawl- Walk- Run- Fly

What is an advantage of the Foundations dashboards versus ad-hoc reports?

• Noneed for reconciliation

• Opinionated KPIs with standard definitions and playbooks

• Less need for MID Servers

• Automatic change approvals

• Opinionated KPIs with standard definitions and playbooks

Who should participate when mapping an organization’s services to CSDM? (Select 3)

• Service owners

• Enterprise architects

• CMDB governance representatives

• Random end users

• Service owners

• Enterprise architects

• CMDB governance representatives

• Compliance

• Correctness

• Completeness

• Governance

• Correctness

• Identification via IRE

• Health Inclusion Rules

• Duplicate CI Remediator

• Transform map post-processing

• Identification via IRE

• Delete all source data

• Turn off reconciliation

• Disable IRE for speed

• Validate with CMDB Health and correct issues

• Validate with CMDB Health and correct issues

• Change freeze

• Attestation

• Incident

• Knowledge

• Attestation

• Compliance audit summary

• Correctness trend for Staleness

• MID Server queue length

• Completeness heatmap

• Correctness trend for Staleness

• Table schema map

• Unified Map with path highlighting

• Transform Map preview

• ACL matrix

• Unified Map with path highlighting

• Cheaper licenses by default

• Improved change risk assessment

• Automatic org chart updates

• Faster catalog checkout

• Improved change risk assessment

Which action best prevents low-trust feeds from overwriting ‘serial_number’?

• ACL read roles

• Discovery schedule order

• Reconciliation attribute precedence

• Query Builder filters

• Reconciliation attribute precedence

Which metric view shows which classes most affect Correctness?

• Top 10

• SLA breach count

• Task SLA by assignment

• Service catalog popularity

• Top 10

• ACL Security Center

• Top 10 views in CMDB Health

• SLMdashboard

• Mobile Studio

• Top 10 views in CMDB Health

• Assignment group

• Incident number

• SLA definition

• Serial number or chassis ID

• Serial number or chassis ID

• Ideation & Strategy

• Service Consumption

• Foundation

• Service Delivery

• Service Delivery

• Change Risk improves

• Health KPIs calculate faster

• ACLs auto-correct identity

• Duplicate/fragmented CIs likely increase

• Duplicate/fragmented CIs likely increase

Which dashboard provides out-of-the-box KPIs and guided fixes for CMDB?

• Change Schedule

• Incident Overview

• Flow Designer

• CMDB & CSDM Data Foundations

• CMDB & CSDM Data Foundations

Which workspace unifies Health, Data Manager, and remediation?

• CMDB Workspace

• Change Workspace

• Service Operations Workspace

• Event Management

• CMDB Workspace

• Top 10 (Completeness)

• Discovery status

• Top 10 (Correctness)

• Compliance audit exceptions

• Top 10 (Completeness)

During a major incident bridge, which visualization helps executives understand blast radius?

• Dependency view (Unified Map)

• ACL Debugger

• CMDB Class Manager

• Transform Map

• Dependency view (Unified Map)

• Disable reconciliation on attributes

• Skip ownership fields

• Normalize incoming data to OOB classes

• Insert raw data to custom tables

• Normalize incoming data to OOB classes

Accurate CI relationships most directly improve?

• User license counts

• SMTP throughput

• UI theme options

• Change impact assessment

• Change impact assessment

• Unified Map filter

• Transform coalesce

• Health Inclusion Rules

• Data Manager lifecycle policies

• Data Manager lifecycle policies

Which feature enforces that only the ‘SCCM’ source can update the ‘installed_software’ list?

• Query Builder

• Identification rule

• Transform script

• Reconciliation definition

• Reconciliation definition

• Populate a CMDB group or drive a report

• Configure MID Servers

• Define ACL scripts

• Create a new table

• Populate a CMDB group or drive a report

• Duplicate CI Remediator

• ACLs

• Health Inclusion Rules

• Tag-based Service Mapping

• Tag-based Service Mapping

Which feature allows interactive expand/collapse of nodes to trace a service path?

• Reconciliation Editor

• Import Set Transform

• Unified Map

• Health Inclusion Rules

• Unified Map

• CI lifecycle governance

• Agent-based software usage metering

• Agentless classification and exploration

• Top-down service mapping

• Agentless classification and exploration

Which team should sign off on delete policies before production rollout?

• Any developer

• CMDB governance/owners

• Only DBA team

• Only service desk

• CMDB governance/owners

Which page helps prioritize which class to fix first for Completeness?

• ACCusage report

• Dependency view

• Top 10

• Change schedule

• Top 10

• Invalid ACLs

• Faster Unified Map rendering

• Duplicate CIs

• Lower change risk

• Duplicate CIs

• Clear ownership and RACI

• Regular review cadence

• Defined policies and KPIs

• Ad-hoc manual fixes only

• Clear ownership and RACI

• Regular review cadence

• Defined policies and KPIs

• Plotting dependency trees

• Configuring MID Servers

• Scheduling discovery scans

• Viewing per-source values of a CI attribute

• Viewing per-source values of a CI attribute

• Disable reconciliation

• Add more custom attributes

• Exclude apps from Health

• Increase Discovery/ACC cadence

• Increase Discovery/ACC cadence

• Automated change collisions

• Normalized data aligned to CMDB

• Real-time event suppression

• Prebuilt integrations to common systems

• Normalized data aligned to CMDB

• Prebuilt integrations to common systems

Which dashboard view helps you see which classes most degrade the Correctness KPI?

• Change Calendar

• Unified Map

• Top 10

• Discovery Schedules

• Top 10

• Completeness metrics and data population flows

• Unified Map styling

• ACL wildcard grants

• ETL batch size

• Completeness metrics and data population flows

• Compliance

• Completeness

• None of the above

• Correctness

• Correctness

• Health Inclusion Rules view

• Discovery Dashboard

• Incident workspace

• Unified Map

• Health Inclusion Rules view

You must add a field to a child CI class so IRE can use it to match. 

What should you configure?

• Reconciliation definition

• Transform map script

• ACL rule

• Identification rule entry

• Identification rule entry

Which domain in CSDM contains Business Capabilities and Business Applications?

• Service Delivery

• Service Consumption

• Build & Integration

• Design & Planning

• Design & Planning

Which tool lets you build a multi-table CI query without SQL?

• CMDB Query Builder

• Transform Maps

• Foundation Dashboard

• Discovery Admin

• CMDB Query Builder

• Sustained accuracy, completeness, and policy alignment

• Faster UI response

• More manual updates

• More custom classes

• Sustained accuracy, completeness, and policy alignment

• They replace reconciliation

• They restrict which classes are evaluated in Health KPIs

• They define CMDB ACLs

• They filter the incident list

• They restrict which classes are evaluated in Health KPIs

• Ideation & Strategy

• Service Consumption

• Design & Planning

• Service Delivery

• Ideation & Strategy

• Define SNMP credentials

• Limit which classes appear in CI reference fields

• Speed up MID Server performance

• Grant edit ACLs

• Limit which classes appear in CI reference fields

A feed keeps overwriting ‘install_status’ incorrectly. 

What should you adjust?

• ACL read list

• MID Server IP ranges

• Reconciliation rule for install_status

• Query Builder saved filter

• Reconciliation rule for install_status

• UI Policy on target form

• Reconciliation definitions per attribute

• MID Server cluster

• Bigger Import Set batch size

• Reconciliation definitions per attribute

• Service Consumption

• Build & Integration

• Ideation & Strategy

• Service Delivery

• Ideation & Strategy

IntegrationHub ETL is well-suited to…

• Flow Designer subflows only

• SNMP traps

• One-off manual entry

• Bulk, repeatable pipelines from external data sources

• Bulk, repeatable pipelines from external data sources

• Populate dynamic CI groups and dashboard widgets

• Disable ACLs

• Start MID Servers

• Grant admin roles

• Populate dynamic CI groups and dashboard widgets

• Compliance

• Completeness

• Correctness

• Security

• Correctness

Which dashboard pinpoints which classes most degrade the Completeness KPI?

• Change Calendar

• Discovery Schedules

• Unified Map

• Top 10

• Top 10

• Reduce MID threads

• Disable correctness KPI

• Add more UI policies

• Improve Service Mapping coverage

• Improve Service Mapping coverage

• Disable completeness checks

• Increase Discovery intervals

• Create a custom base table

• Set required/recommended fields for the class

• Set required/recommended fields for the class

How does integrating Event Management with CMDB improve operations?

• Rewrites ACLs

• Correlates alerts using service context

• Auto-creates MID Servers

• Removes need for discovery

• Correlates alerts using service context

• Building relationship queries

• Filtering by field values

• Defining class attributes

• Exporting result sets

• Defining class attributes

• Completeness

• Performance

• Compliance

• Correctness

• Completeness

• Identification rule entry for the class

• ACL on cmdb_ci_server

• The incident form layout

• Unified Map filter

• Identification rule entry for the class

• Skipping attribute normalization

• Ignoring duplicate warnings

• Creating many custom base tables

• Mapping to CSDM-aligned classes from day one

• Mapping to CSDM-aligned classes from day one

What would you use to compare attribute values from SCCM vs. Discovery for a single CI?

• Change schedule

• A MID Server property

• CMDB 360 source comparison

• Event Management dashboard

• CMDB 360 source comparison

In CMDB 360, what would you use to diagnose conflicting values for ‘install_status’?

• Discovery schedule list

• Service map toolbar

• MID Server logs

• Attribute lineage by source

• Attribute lineage by source

• Create a brand-new base table

• Extend an OOB storage class

• Use a non-CMDB table

• Bypass CMDB entirely

• Extend an OOB storage class

• Change the UI theme

• Increase report refresh rate

• Disable import logs

• Define remediation cadence and owners

• Define remediation cadence and owners

Service Mapping pattern updates failed after a release. 

What should you check first?

• Change calendar holidays

• User criteria for portal

• MID Server permissions and credentials

• Discovery IP range size

• MID Server permissions and credentials

• Normalized field mapping to OOB classes

• Incident deflection

• ACL migration

• MID Server installation automation

• Normalized field mapping to OOB classes

• Incident workspace

• Change calendar

• Health Inclusion Rules

• Service portal

• Health Inclusion Rules

Who should approve CMDB delete policies before rollout?

• Any sysadmin

• Service desk agent

• CMDB governance board/owner

• Only database team

• CMDB governance board/owner

• Managing identification rules

• Scheduling MID Servers

• Designing Flow actions

• Creating Event rules

• Managing identification rules

• Eliminates need for CMDB Health

• Consistent service modeling enabling OOTB value

• Removes Discovery requirements

• Replaces governance

• Consistent service modeling enabling OOTB value

• MID properties

• Compliance views within Health

• CI form header

• Discovery schedule list

• Compliance views within Health

• Disable reconciliation

• Configure coalesce and write via IRE

• Use ad-hoc scripts

• Insert directly to cmdb_ci

• Configure coalesce and write via IRE

Which tool lets you assemble a cross-class CMDB query without writing SQL?

• MID Server dashboard

• CMDB Query Builder

• Unified Map

• Scripted REST API

• CMDB Query Builder

Which capability belongs to CMDB & CSDM Data Foundations dashboards?

• Guided playbooks to fix common issues

• Email notification templates

• SNMP credential management

• Role inheritance

• Guided playbooks to fix common issues

• Removal of Service Delivery domain

• Addition of Ideation & Strategy domain

• Keeping Build & Integration domain

• Keeping Foundations domain

• Removal of Service Delivery domain

• Service Catalog

• MID Server logs

• Discovery Pattern Editor

• Intelligent Search (NLQ)

• Intelligent Search (NLQ)

• Email delivery speed

• Role inheritance