2025 ServiceNow ITSM Practice Tests part 3

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When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

Notes


From the book:

It is important to keep in mind a few fundamental guidelines considering categories:

- Keep the number of top-level categories to 8-10

- Do not go too deep. Nest categories 1-2 levels deep only

- Organize in a way that will make sense to the audience - Use language that the audience will understand