2025 ServiceNow ITSM Practice Tests Part 2

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented?

• There is no Closed state. Problem records are moved to Completed
• It is designed to follow the ITIL4 standard
• It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record ✓
• There is a scheduled job that automatically moves Resolved problems to Closed after 7 days