Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these UI layouts called in the Now Platform?
Notes
In ServiceNow, a "view" is a customized layout of a form or list, allowing users to see specific fields based on their needs, while a "workspace" is a dedicated interface designed for a specific user type