ServiceNow CSA Practice Questions Part 5

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

• Groups can assign tasks to users based on skills ✓
• Groups can assign tasks to users based on on-call schedules ✓
• Site support members can pick tasks, based on Location
• Group members can choose their tasks from My Groups Work ✓
• Groups can assign tasks to users based on availability ✓
• Group members can avoid tasks, which are nearing SLA breach