ServiceNow CSA Practice Questions Part 5

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Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Check your answer

Notes

Sort the items in a knowledge base or search results list using the Sort by options at the top of the list.

  • Views: sorts by number of article views.
  • Newest: sorts by the date created or updated.
  • Alphabetical: sorts alphabetically by the article Short description field.
  • Relevancy: sorts by relevance to the search term.

The header displays the number of search results, which updates as the user selects and de-selects filters.

When you navigate away from the search results page and then return, your last sort selection is retained.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/concept/knowledge-service-portal-search.html